Gateway Kia of North Brunswick NJ Reviews Summary

Customer Service

Pros:

• "Tom and the service desk were extremely helpful and made my experience at Gateway Kia a pleasant and productive one."
• "The staff here is very courteous and friendly, and the waiting time is also quite reasonable."
• "Steven was great along with the managers who really helped not once did I feel the pressure to buy."
• "The entire staff was great, funny, and David (my sales rep) was top tier, showing me the ins and outs of my new car."
• "The staff members made every step very rewarding and easy to walk through."
• "I like the fact that Justin & the service team are always very honest and if they do make a mistake they don't try to cover it up with a bunch of excuses."
• "Everyone was extremely pleasant and made the process very easy."

Cons:

• "I have red paint on the key and steering wheel. I have a stain on the seat."
• "I CAME HERE TO GET MY HORN FIXED...THE SERVICE AGENT TOLD ME ALL THEY NEEDED TO DO WAS REATTACH WIRES SO NO REPLACEMENT HORN WAS NEEDED...THE GUY JUST SHRUGGED AND SAID THAT'S THE PRICE."
• "I went to get a regular oil change from the service department. I didn’t sweat the 4 hours it took them to perform the job, but I had to return the next day when my engine overheated."
• "Employees don't seem to have all the same knowledge."
• "The service department here is horrible too!"
• "I was very disappointed with the service I received from the service advisor at the Kia dealership."
• "The worst service appointment yet."

Sales Experience

Pros:

• "We were very impressed with Gateway Kia of North Brunswick! Sal was our sales person and he was very friendly and knowledgeable."
• "Ryan was an excellent salesman, very patient and knowledgeable while we narrowed down our options."
• "Go see Vinnie at Gateway Kia! It is worth the trip!"
• "What an amazing experience! I have purchased many cars from different dealerships and none can compare to the service and professionalism I received from Steven."
• "Dan G professional salesman at Kia I want to thank you for all your help at the Kia dealership in North Brunswick New Jersey."
• "I highly recommend purchasing a car from this dealer and especially from Oshane Thompson!"
• "Dan G of Gateway Kia was by far the best I’ve ever dealt with when buying a new car."

Cons:

• "I would stay very far from this dealer."
• "Never ever go to this branch. I visited them as I was looking to buy a new car. Both, the salesman AND the manager showed no interest at all."
• "I do not recommend this dealership. I Co-signed a leased vehicle from this dealership in 2019."
• "Worst dealer ever! Did not have a good experience buying our car here."
• "Now I regret not buying a new Prius🙃"
• "Anthony M. Luongo provided the WORST customer service ever."
• "Horrible Horrible service. I would never take my car to Gateway Kia again."

Service Quality

Pros:

• "Cordial service representatives and in and out in a very reasonable time."
• "They diagnosed and solved the problem within 2 days and even washed my car."
• "We scheduled a routine service with Gateway Kia using their new concierge option- call, set up a pick up & date time, and the car is towed away and brought back after servicing."
• "The staff at the service department have been fantastic."
• "Even received a courtesy multi-point inspection, and a carwash."
• "They also wash the car and will deliver it to you when finished if so desired."
• "My tire was almost flat on a Saturday so I took my Sorrento into Kia, without an appointment, the man at the desk was very helpful."

Cons:

• "It took two months to find to get my car serviced."
• "Our car battery (which is only 5 months old) was drained when we got the car after service was performed."
• "My 2021 Sorento with 40K miles had failed starter and it took them to change the starter nearly two weeks!"
• "However, after being treated so poorly from the service manager, I will not be returning to Gateway Kia for any kinds of car services."
• "They take too long to do oil change appointments."
• "Takes forever to get an appointment."
• "The recall update should not have taken longer than 2 hours."