DP Kitchen and Bath Showroom Reviews Summary

Customer Service

Pros:

• "Professional and knowledgeable staff. Nina is awesome."
• "Excellent customer service!"
• "Ask for Menny, he was a great help!"
• "Everything was delivered on time."
• "The best CS I have experienced."
• "Great customer service!"
• "The customer service representative LaToya at Decor Planet is everything a customer service rep should be: responsive, communicative, and an all-around pleasure to speak with."

Cons:

• "The management associates are downright nasty."
• "Terrible Customer Service-terrible shipping."
• "It’s so hard to get in touch with anybody, they never return your calls."
• "Customer service leaves much to be desired."
• "The customer service from this company is deplorable. They are uncaring."
• "Please, do not order anything from them online. Read the other reviews - customer service does not exist."
• "This place is a SCAM - stay away!!!!"

Product Quality and Delivery

Pros:

• "The product is outstanding. Great power, no sound & takes out all smells."
• "A wide assortment of beautiful fixtures, tile, flooring and accessories for your home!"
• "The double vanity arrived on time and in good shape (also good price for what it was)."
• "All the items had a real modern feel, top quality."
• "I absolutely love the vanity that I ordered at the beginning of this year! It is exactly as pictured and described and I couldn't be happier with it."
• "Items were received quickly and all perfectly worked."
• "Great quality!"

Cons:

• "Make sure you order the right item first hand because if you get it wrong you’re screwed."
• "Even sent the wrong faucet style which was their doing and will not make good and send the correct faucet."
• "They shipped us a broken bathroom vanity set and refused to replace it because we didn't contact them in 48hrs."
• "None of cabinets match, literally 2 different colors, the counters don’t fit what they did send."
• "Ordered a $1700 toilet from Decor Planet. It took a month for it to be delivered which was fine. Hired a local plumber for installation and found the tank was defective, the toilet unusable."
• "When we finally installed our Fresca floating vanity, we discovered they sent us the wrong counter top."
• "Item arrived completely shattered and destroyed and cannot get support to answer the phone or call me back."

Return and Refund Policy

Pros:

• "They had it replaced and I only had to pay for the shipping cost."
• "The way they handled my return was amazing. Excellent customer service!"
• "The customer service was very helpful in canceling my order and refunding my credit card."
• "Reached out to customer service they solved my problem within a minute."
• "Support had me send back the washer for a refund but I have no heard any updates yet."

Cons:

• "They actually required pictures of the boxes, packing and the item be emailed to them before an authorized return."
• "They will not refund your money even after they admit there is no inventory."
• "Horrible return policy. They really make their customers jump through hoops."
• "They refuse to pick up the damaged items and refuse to reimburse me the $100 it cost to have my trash company pick it up."
• "If the item is defective, they won't give you replacement or accept the return."
• "They also charge a 15% restocking fee!!!!"
• "Merchandise returned as defective, which is found not to be defective, will be subject to a 15% restocking charge, along with the original and return shipping and handling charges."

Company Management and Policies

Pros:

• "Tax free, item was on sale, 10% off discount."
• "these folks are really amazing. I had issues with a vendor changing price after the order went through but before it was shipped, and the managers at decor planet went above and beyond to make sure I was treated properly."
• "Stan Glusker at Decor Planet is worth going out of your way for! He's patient, kind, knowledgeable and trustworthy."

Cons:

• "But the logistics/warehouse is very much mismanaged."
• "Have never dealt with such an unprofessional UNETHICAL company."
• "Absolutely Terrible Service From DecorPlanet."
• "THE ABSOLUTE WORST! Run, as fast as you can anywhere else."
• "This company is not just mismanaged - I honestly think it is fraudulent."
• "Their price match guarantee is bull they won't even honor their own advertisements."
• "This company is poorly managed. I had a time sensitive need to receive a sink in order to align with the schedule of my remodel."