Ootoya Times Square Reviews Summary

Ambience

Pros:

• "Warm ambience for all ages and cultures."
• "Nice and clean interior."
• "It's nicely decorated with a warm traditional atmosphere."
• "The inside of the restaurant is quiet and serene."
• "Nice furniture and bright yet soft lighting. Just so relaxing."
• "The interior is all natural wood."
• "Nice cozy space."

Cons:

• "The whole interior felt very dark."
• "Not a great place for families with strollers as it's kind of tight."
• "The hall is not really spacious enough for a wheelchair or buggy/stroller user."
• "This location is not as nice as the flatiron one, the bathrooms are dirtier and the space is smaller and more cramped."
• "The environment was not clean and they floor is somehow sticky."

Service

Pros:

• "Welcoming and friendly staff with attentive service."
• "Service is quick and courteous, and all tips are included in the prices."
• "The service is professional, quick and efficient."
• "The service was also terrific with friendly waiters and quick service."
• "The staff is incredibly attentive and you never need a reservation."
• "Service, as always, was fantastic."
• "The service was impecable, staff was very attentive and knowledgeable."

Cons:

• "Service below expectation and the food seems to be ready in advance."
• "Lousy service as the waiter threw away the order paper and came back 10 minutes to reorder."
• "Service was a typical time square manner (meaning non existing)."
• "Service felt very rushed. I received my bill as I was still chewing."
• "The waitstaff was painfully slow, and they seemed to have forgotten about my order entirely."
• "The service was sloppy and unattentive, and the hostesses a bit rude."
• "Customer service is below expectation, we got seated without being given the food menu."

Food Quality

Pros:

• "Ordered the tonkatsu set to go, and it was phenomenal from top to bottom."
• "Everything our party had was delicious (udon soup, soba soup, katsu, etc)."
• "The food here is delicious!"
• "Food was great, I could tell as they use good quality rice."
• "The food was really good."
• "Food is fresh, well made, and absolutely delicious."
• "The food was outstanding!!! Also, I’ve never had such fresh and juicy gyoza!"

Cons:

• "Especially katsu toji was salty and the pork cutlet was quite hard."
• "Food as average, a little bit salty maybe, and like cooking oil used for very long time."
• "But the food were already overpriced for this cheap quality."
• "The panko breaded meat was drowning in the broth which of course meant that it fell apart very quickly."
• "Washu Beef sukiyaki for $32 was chewy cheap beef like from a steak sandwich that had little flavour."
• "The sashimi tasted very fishy and not too fresh."
• "The fish was very salty and smelled odd for some reason."

Price

Pros:

• "It was a very fair portion of food for a very fair price."
• "Non-tipping restaurant! So the prices basically “include tip.”"
• "Finally, tip suggested are before tax, very nice."
• "Prices razonables $$."
• "The price includes the tip so it's also not too expensive."
• "Price, however, is decent, given the prime Times Square location."
• "For the quality of food, the prices are reasonable."

Cons:

• "However, expect to pay at least twice what you would for an average sushi meal."
• "Now the prices are totally unreasonable."
• "This restaurant is quite pricey, around $25/main dish and a lot more if ordering drinks, appetizer, and dessert."
• "The prices are definitely too high, especially considering none of this food is authentic enough to actually be coming from Japan."
• "The prices are high considering you have to tip on top of what used to be their old pricing."
• "The price is high, and one rice ball is 4 dollars and 50 cents."
• "They are overpriced and taste is very different from what you expect from a sushi place."