"The food is well seasoned! BUT its burnt too much on certain pieces of the chicken."
"Very very good rice and beans."
"The jerk chicken has a smokey taste like none other, very tender and succulent, you almost don't need the delicious sauce that comes with it."
"The jerk chicken is so well marinated, the flavour is amazing and the bottom rice absorbed all the juices."
"Some of the best jerk chicken you can find in the city."
"If you love jerk chicken go to Peppa’s. Love their chicken and you must have a festival to go with it."
"Oooooooweeeeeee. I started with the large Jerk Chicken meal with cabbage and plantains for my first meal there. It was definitely some of the best Jerk Chicken I've had."
Cons:
"The chicken was dry and the peas and rice tasted like Jamaica Ave instead of the West Indies."
"Used to really love they’re jerk chicken until they started giving out dry chicken with zero jerk sauce."
"The jerk chicken was tasteless and I know this may be TMI but I had diarrhea for two days."
"The chicken was burnt, and I don't mean a little charring from the grill. BURNT!"
"Chicken taste nothing like jerk chicken, come on guys u can do better than this."
"Tasteless jerk chicken. Tasteless rice and cabbage."
"Chicken lacking something. Just tried the oxtail. Very bland, rubbery, needed to be cooked some more."
Customer Service
Pros:
"The workers are very nice and hard working."
"Denise is awesome and the food is always fresh and delicious."
"The staff at this location are very welcoming, attentive and acknowledge you upon entering their establishment."
"Great customer service. I picked up two orders for delivery and then placed my order in the store. The woman at the counter was so pleasant, very polite which is very rear in BK."
"The customer service was a 10 the brown cashier with the color hair was so polite and friendly she greet me with a warm welcome."
"I love the dread girl that works there great customer service and definitely a great experience others must stop by."
"Very good customer service."
Cons:
"I've been coming to this location for 2 years now occasionally to try their food and never experience the treatment I received yesterday by one of the staff members basically calling me a liar."
"They are totally unorganized and work without system."
"There’s customer service policy is very dissatisfied."
"Bad customer service."
"The girl at the counter had a very bad disposition because i asked for my food that was sitting on the counter getting cold while she took the time to apparently not solve another customer's issue."
"The cashier was extremely rude and had an attitude for no reason."
"WILDLY DISRESPECTFUL STAFF."
Order Accuracy and Timeliness
Pros:
"I have been using this peppas locations for numerous catering orders over the last year and they never disappoint!"
"Everthing came out on time, delicious and accurate."
"The food is always fresh, hot & on time."
Cons:
"They took an hour of me standing in the restaurant to get my order. Staff is rude and does everything slow."
"Almost every time I order peppas I receive no sauce or esco onions I requested."
"ABSOLUTELY HORRIBLE! I placed my order literally 3 hours ago, no one would answer the phone or even had the common courtesy to call me."
"I just ordered it and they got my order completely wrong, plus I don’t know who manages their Uber eats but why can’t I just order my fried shrimp without sauce??"
"They get 0 stars I just came in and said I ordered online the lady knew I was there for a long time and she continued to ignore me."
"Every single time I’ve ordered delivery, Peppa’s does not put sauce on the chicken."
"Every time I have ordered from here they have gotten my order wrong or something is missing."
Atmosphere and Cleanliness
Pros:
"The food is good; their work area is clean, but they need a team meeting to organize the customers flow better."
"I love the atmosphere in Peppas it’s thee cleanest one."
"Its a small open kitchen. There are a few seats, but you'll not want to waste anytime sitting down once you get your food."
Cons:
"There is a friendlier atmosphere in a graveyard."
"Atmosphere is nothing special. You walk in. There's a counter in front of you and you just order."
"Service sucks, attitudes and loud music playing and no one even acknowledging you to place order."
"You won’t receive customer service."
"Nice place clean music loud server had to speak up an not real welcoming."