Peppa's Jerk Chicken Reviews Summary

Category: Chicken restaurant New York

Address: 791 Prospect Pl, Brooklyn, NY 11216, USA

Phone: +17184503976

Rating: 3.6
based on 167 reviews.

Food Quality

Pros:

  • "The food is well seasoned! BUT its burnt too much on certain pieces of the chicken."
  • "Very very good rice and beans."
  • "The jerk chicken has a smokey taste like none other, very tender and succulent, you almost don't need the delicious sauce that comes with it."
  • "The jerk chicken is so well marinated, the flavour is amazing and the bottom rice absorbed all the juices."
  • "Some of the best jerk chicken you can find in the city."
  • "If you love jerk chicken go to Peppa’s. Love their chicken and you must have a festival to go with it."
  • "Oooooooweeeeeee. I started with the large Jerk Chicken meal with cabbage and plantains for my first meal there. It was definitely some of the best Jerk Chicken I've had."

Cons:

  • "The chicken was dry and the peas and rice tasted like Jamaica Ave instead of the West Indies."
  • "Used to really love they’re jerk chicken until they started giving out dry chicken with zero jerk sauce."
  • "The jerk chicken was tasteless and I know this may be TMI but I had diarrhea for two days."
  • "The chicken was burnt, and I don't mean a little charring from the grill. BURNT!"
  • "Chicken taste nothing like jerk chicken, come on guys u can do better than this."
  • "Tasteless jerk chicken. Tasteless rice and cabbage."
  • "Chicken lacking something. Just tried the oxtail. Very bland, rubbery, needed to be cooked some more."

Customer Service

Pros:

  • "The workers are very nice and hard working."
  • "Denise is awesome and the food is always fresh and delicious."
  • "The staff at this location are very welcoming, attentive and acknowledge you upon entering their establishment."
  • "Great customer service. I picked up two orders for delivery and then placed my order in the store. The woman at the counter was so pleasant, very polite which is very rear in BK."
  • "The customer service was a 10 the brown cashier with the color hair was so polite and friendly she greet me with a warm welcome."
  • "I love the dread girl that works there great customer service and definitely a great experience others must stop by."
  • "Very good customer service."

Cons:

  • "I've been coming to this location for 2 years now occasionally to try their food and never experience the treatment I received yesterday by one of the staff members basically calling me a liar."
  • "They are totally unorganized and work without system."
  • "There’s customer service policy is very dissatisfied."
  • "Bad customer service."
  • "The girl at the counter had a very bad disposition because i asked for my food that was sitting on the counter getting cold while she took the time to apparently not solve another customer's issue."
  • "The cashier was extremely rude and had an attitude for no reason."
  • "WILDLY DISRESPECTFUL STAFF."

Order Accuracy and Timeliness

Pros:

  • "I have been using this peppas locations for numerous catering orders over the last year and they never disappoint!"
  • "Everthing came out on time, delicious and accurate."
  • "The food is always fresh, hot & on time."

Cons:

  • "They took an hour of me standing in the restaurant to get my order. Staff is rude and does everything slow."
  • "Almost every time I order peppas I receive no sauce or esco onions I requested."
  • "ABSOLUTELY HORRIBLE! I placed my order literally 3 hours ago, no one would answer the phone or even had the common courtesy to call me."
  • "I just ordered it and they got my order completely wrong, plus I don’t know who manages their Uber eats but why can’t I just order my fried shrimp without sauce??"
  • "They get 0 stars I just came in and said I ordered online the lady knew I was there for a long time and she continued to ignore me."
  • "Every single time I’ve ordered delivery, Peppa’s does not put sauce on the chicken."
  • "Every time I have ordered from here they have gotten my order wrong or something is missing."

Atmosphere and Cleanliness

Pros:

  • "The food is good; their work area is clean, but they need a team meeting to organize the customers flow better."
  • "I love the atmosphere in Peppas it’s thee cleanest one."
  • "Its a small open kitchen. There are a few seats, but you'll not want to waste anytime sitting down once you get your food."

Cons:

  • "There is a friendlier atmosphere in a graveyard."
  • "Atmosphere is nothing special. You walk in. There's a counter in front of you and you just order."
  • "Service sucks, attitudes and loud music playing and no one even acknowledging you to place order."
  • "You won’t receive customer service."
  • "Nice place clean music loud server had to speak up an not real welcoming."

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