Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "I had a terrific experience at this business. John was patient with my questions and happy to help in every way to assist in the process of replacing a flat tire—all at an unbeatable price!"
• "I want to thank Tom and John at Mavis in Pt Pleasant NJ for another terrific car experience!"
• "Scott was professional, personable, and helpful. Mavis fixed the tire in record time and got me back on the road."
• "The representative immediately checked me in, and contacted me 2x during the day to explain and update me on the work needed."
• "The service rep patiently and thoroughly explained the work performed and the mechanics behind the repair."
• "The man I dealt with was friendly and professional...and as a bonus was very nice to my 4 yr old son."
• "Everyone was courteous, helpful and kept me informed of timelines."

Cons:

• "This place has the worst customer service of any service center I have visited."
• "The owner of the point pleasant Mavis store deliberately tricked my father into getting expensive work on my car when all that was needed was 4 tires."
• "Also, when I dropped off the vehicle, I asked them to inflate the new tires to 40 PSI, they never did."
• "He then tells me that the internet price is wrong because the internet doesn't include Mount/Balance or tax!!"
• "Skip on Mavis, go to Goodyear."
• "Complete rip-off"
• "terrible experience a few months ago. Tried scamming me into something I didn’t need."

Pricing and Fees

Pros:

• "They have done everything from tires to batteries and I have always been pleased with quick service."
• "Gentleman who was standing there overheard, I told him that I had gotten a much lower price at another facility and he took off $50 from the bill."
• "Their prices are reasonable and even offer a good warranty and a mail in rebate with some brands."
• "Mavis price matched the price I got on Amazon which was much lower than the original price they gave me."
• "The team applied warranties without me having to ask and performed additional servicing based on their inspection."
• "Mavis has always provided us with great service and very fast."
• "Great service is key for any business but convenience is also critical."

Cons:

• "You order 4 tires online at $129 each and end up paying, with tax $190 each, with all their added BS fees."
• "He wanted to charge me 40 dollars extra for each tire!"
• "THIS PLACE ALMOST KILLED MY FAMILY!!! Do NOT spend your time and money here if you value safety."
• "They slapped me in addition to my oil change a whole brake change which was 300$."
• "They do not respect your time, I waited three hours just to get new sensors into my tires."
• "The worst place ever made appointments called and confirmed and said they could switch to new wheels no problem. Management pulls in car and says NOPE we’re not doing that … just pure lazy employee."
• "They tried to charge almost $800 to replace 2 pulleys."

Quality of Service

Pros:

• "I just went here for new tires and I had a great experience!!! A new employee, John T helped me and he was such a pleasure."
• "Quick and efficient service, came in because I had a wedge of glass in one of my tires."
• "They fixed the problem in a matter of a few hours and my car feels great on the road!"
• "What a wonderful experience my husband and I had with Scott and the team at the Brick location.. so professional, kind and had both our cars back ASAP as promised!"
• "The complete customer service experience was great!"
• "I’ve had oil changes, tires, brakes, and other work done at Mavis in Point Pleasant and they do great work at a fair price."
• "They are thorough, knowledgeable and trustworthy."

Cons:

• "Zero Stars! Nightmare experience. In non-technical terms, my newly installed brakes fell off!!"
• "I arrived at 08:00 Friday as instructed was told I would have to leave it... I came back at 12:00 to find my truck untouched and without new tires."
• "I made an appointment for an oil change on Mavis website... I was told they couldn’t do my oil change today when I arrived."
• "If I could give less then one star I would."
• "Horrible shop. Zero customer service."
• "The worker who put the new tires on my car, less than a week before the incident, managed to INEFFECTIVELY SCREW THE BOLTS IN AND/OR TIGHT ENOUGH."
• "I will never use them/recommend them to anybody for anything ever again. Dropped my truck off at 11 am after being assured by two different people that it would be done by the time they close... at 450 I walked in and my truck was still sitting there in the same spot I left it."