McDonald's Reviews Summary

Customer Service

Pros:

• "Great customer service. I felt so welcomed."
• "The workers are super friendly and the drive thru moves quickly, even when there is a long line."
• "The staff was very pleasant and my order was quick and accurate."
• "The customer service in here is top tier & I really mean it I really felt welcomed to this establishment."
• "The guy that took my order was very professional & courteous this evening."
• "Never had an issue at this McDonald's."

Cons:

• "Drive thru is consistently bad."
• "Horrible experience, I was rushed through my order at the drive through and the employee at the window was very rude and disrespectful."
• "Service terrible. So many mistakes. Girl is rude. No apologies."
• "Bad customer service! I waited several minutes and nobody answered at the drive thru."
• "Very. Nasty. Young. Ladies. Serving. The. Food. To. You. At the. Drive thru. Window..rude."
• "Not only did they not give me my food, they gave me an attitude and did very little to figure out a solution to my problem."

Food Quality

Pros:

• "McDonald's new quarter pounder which is made with fresh hamburger meat rather than Frozen patties finally taste like a real hamburger and I enjoyed it quite a bit."
• "The food was fresh and they were very apologetic and kind."
• "Its very clean. The dining area is modern clean and the lighting is calm yet uplifting."
• "Mc Donald's is a good place for a cheap good tasty breakfast or lunch in a jiffy."
• "The fries were hot & everything was really good."
• "The food was fresh & hot. I had a fish filet & french fries."
• "This is the best McDonald's I've eaten at, everything tastes fresh all the time."

Cons:

• "Horrible I ordered my food with no cheese no pickles it had a ton of both and the burger was burnt and looked like a shriveled up hockey puck and the fries were cold."
• "The chicken tasted and felt like gristle; the kids and I compared it to eyeballs."
• "Biscuit was like a hockey puck."
• "So sad to get home and see my smoothie with a hair in it!!!"
• "Fries were cold and stale."
• "Unfortunately, my Chicken sandwich was raw."
• "I got home and the food was cold, burger looked like it was thrown together."

Management and Staffing

Pros:

• "This McDonald’s only had 3 people running it, 2 being kids and they were extremely courteous and made the best out of an understaffed situation!"
• "The crew moves relatively fast, and the manager makes sure it stays that way!"

Cons:

• "They need a new owner and workers who care about customers."
• "Maybe it’s time for new management. Very disappointed."
• "This particular store needs a lot of improvement when it comes to staffing."
• "This location is often understaffed and depending on the manager that is on it's a very hostile environment for the rest of the employees."
• "The manager for the night shift has a TERRIBLE attitude."
• "The entire staff is horrible I’m not loving it."
• "Never again will me and my spouse step foot near this place. The manager Marrisa or how ever you say her name is so Rude!"

Facilities and Environment

Pros:

• "Senior 70 cent coffee with free refills."
• "Clean bathrooms too!"
• "Probably one of the cleanest McDonalds around."
• "Smaller sized McDonald's with an updated look and feel seating area. This location has a well placed drive through."
• "It's ok, they honor coupons."
• "The bathrooms are clean."
• "This McDonald’s location Is Broad Street in Bloomfield New Jersey the store itself is very clean and the food is delicious overall vibe is very good and it’s in a very good location and the seating is very good and the fact that there are ordering kiosks is also very good."

Cons:

• "They have NO OUTDOOR SEATING!"
• "The interior is nice and bright - also clean - but not a place you want to sit at terribly long."
• "They lock the inside and forces all types of customers to the drive thru. Includes delivery drivers. Very inefficient."
• "atmosphere NO STAR"
• "I have to say the worker was moping the floor it was raining out at lunch time kids, people, were slipping not safe."
• "Very crowded. Many kids. Too many. Small area. Limited outlets"
• "Floor sticky, food stale and drink taste funky."

Order Accuracy and Efficiency

Pros:

• "Fast service accurate order nothing was messed up on special requests and didn't get attitude for the extra requests."
• "The drive thru is fast but very busy."
• "Clean store, fast service."
• "With all the time cheats, you get your food relatively quickly."

Cons:

• "Every single order I’ve ever made here has been wrong or missing items."
• "Many times 1 or 2 items in the order get left out."
• "Never includes sauce with nuggets orders and then refuses to give the amount you are supposed to get."
• "It's the third time they charged me for a mobile order and never gave me my food."
• "They gave me the wrong size milkshake and charged me for two 20 piece nuggets, I only ordered one."
• "They shorten the order by forgetting to add 2 or 4 items in the bag."
• "Waste service always forgetting items in the drive through and ordering there they give the wrong food."