McDonald's Reviews Summary

Order Accuracy

Pros:

• "They did get our order correct."
• "Our order wasn't complicated, & they didn't get it wrong."
• "The only up side was that our order was correct and handed out the window quickly."
• "It was seamless and quick and the food was correct."

Cons:

• "I've had on several occasions had my orders messed up, stuff is missing."
• "Good luck ordering thru the drive thru. Told our order 3 times at speaker and then again at window and still didn't get it right."
• "Can't get an order correct and slow."
• "They never get the order right."
• "Every time I do here I never get my order correct."
• "Practically EVERY time I stop there they screw my order up."
• "There has yet to be one time when our order has been right. NEVER get what we order."

Customer Service

Pros:

• "Store was clean, people were friendly & sandwiches were hot, tasted good & I was highly impressed with the bread quality on the breakfast sandwich."
• "The only way this place earned the 1 star I HAD to give is the courtesy of the young man at the 1st window."

Cons:

• "Rude people that dont know how to do there job waited for our food for 30 mins and it was cold by the time we got our food."
• "Staff are nothing but kids who cuss and could care less."
• "The girl in front drive was on her phone and vaping while I was waiting for my food!"
• "We had terrible customer service, poor food and this was not a child friendly environment - staff was rude and vulgar with their language."
• "Very poor service poor staff i will not return and tell everyone i know not to go there they cant get an order correct."
• "Service is always awful. Workers are always rude."
• "RUDE service at the drive thru window!!!"

Food Quality

Pros:

• "Sandwiches were hot, tasted good & I was highly impressed with the bread quality on the breakfast sandwich."
• "5 stars for food because it was hot and I was hungry."

Cons:

• "By far the worst food I've ever had at a McDonald's, fries and double quarter pounder had both been cooked way earlier."
• "The burgers were cold. Literally cold to the touch, cheese was not melted."
• "The fries tasted like they had been sitting around for hours, and my Filet-O-Fish was so overly warmed that I'm sure it had been sitting there a while."
• "The burger had so much seasoning it was inedible."
• "The Fish Sandwich was dried out and barely edible!!!"

Facility Cleanliness

Pros:

• "Store was clean, people were friendly & sandwiches were hot, tasted good & I was highly impressed with the bread quality on the breakfast sandwich."

Cons:

• "This place is horrible! We had to walk through water to order our food. All the tables were dirty!"
• "Walking in you can feel and smell the old grease."
• "Restrooms were disgusting. There was ashes on the toilet seat that was barely hanging on to the base."
• "The restaurant was dirty, bathrooms, lobby, dinning room, kitchen, all were filthy."
• "This place is so dirty."

Management

Pros:

• "Date is now 9/21/18, and the crew here is fantastic."

Cons:

• "This store needs a complete overhaul with all new management and employees."
• "Total lack of respect and poor management."
• "This place needs better management, nothing but kids working and not knowing how to do their job properly."
• "No control of employees. Managers yelling and employees yelling back."
• "The management should probably be blamed for dropping the ball on being understaffed."
• "This place needs new management and to get rid of some 'workers' who can't be bothered to do their job."
• "Place needs to fire some people and get a manager."

Efficiency

Pros:

• "Pretty much as you would expect from a McDonald's. Food was as it should be, service was punctual and our total time spent in the drive-thru was perhaps 5 minutes."

Cons:

• "435,671 menu screens and an hour and a half later my order was completed."
• "We waited for over 15 min (I finally quit counting), and when they brought us our food, they had no clue if it was ours or not."
• "Waited 15 minutes in line after placing order in drive-thru."
• "Easily 20 minutes plus in drive thru with 6 cars behind us."
• "Waited at the drive-through for them to take my order for 10-15 minutes was getting ready to leave and seen they were taking someone else’s order so I came back and got my order now I’m sitting here waiting another 10-15 minutes and haven’t even gotten my food yet."
• "I've been sitting here for 30 minutes and no sign of food."
• "Absolutely horrible experience, I waited 27 minutes in spot 4. I never received my food."