McDonald's Reviews Summary

Customer Service

Pros:

• "The staff is very nice with a bright smile always."
• "this mcdonald’s i probably the best mcdonald’s i have ever been to. i had a server named Damian I believe, he was so sweet."
• "will definitely be returning. experience was thrilling and i dont know if anything could top it."
• "After ordering my McNuggets in the drive thru, the very nice man (I made sure I got his name, it was Damian) noticed I was tired after a long day of work."
• "Employees are guest friendly and they will not make you feel to leave the place no matter what color you are🤔."
• "The cashier was very courteous."
• "What a wonderful experience! I came into the restaurant after driving quite a few hours and was greeted by a man named Damien who took my order so professionally!"

Cons:

• "Only thing I hate is when they try to be like chic fil a with the drive through."
• "If I could give less than 1 star I would."
• "Drive-in service is unpredictable."
• "Parking is a nightmare and the parking lot around it is terribly designed."
• "The drive through is always slow."
• "The service is really bad, I had to wait for 10 min to pay at the counter while employees were chatting."
• "The person that took order tonight through the drive thru needs better customer service."

Food Quality

Pros:

• "i couldn’t be happier with the service. my fries were a little under salted though."
• "Very amazing McDonald’s! I got a Big Mac and they gave me a cat for free."
• "Best Mcdonald’s I’ve ever been to."
• "Food is consistent, soda is never flat and the fries are not overly salty (which is a good thing!)."
• "The fries are always fresh, hot and looking clean."
• "Fresh fries, fresh biscuits and fresh apple pies are the main problems with McDonalds. However, THIS location is the BEST location that I have even been to!"
• "This is by far the cleanest McDonald’s I’ve ever been to. The staff is friendly and the quality of food is good."

Cons:

• "i had a great experience but when my server (damian) handed me the food it was all pre chewed."
• "i ordered two cheeseburgers, one for me and the other for my friend melissa and when i got the burgers from damian the burger was not cooked and the cheese was on top of the burger."
• "We ordered a large fry and we received it half full. We also received an attitude from the employee taking our order which was not appreciated."
• "Although my meal had multiple hairs in it.... it’s ok I now have Oprah’s hairs!"
• "The food was okay but my fries were cold."
• "Food was mediocre, even for a McDonald's."
• "All I wanted was an m&m McFlurry but the machine was broken."

Employee Behavior

Pros:

• "Wonderfully kind people who have the best boss (i think her name is julie)! made me feel welcomed and pushed through a $90 order and stayed calm the whole time!!"
• "They are so friendly, thoughtful, they go above and beyond to make you feel welcome."
• "The staff here are awesome! Not your typical fast food crew."
• "Damian was the sweetest gentlemen ever."
• "He gave me exactly what I wanted. **10/10** for going the extra mile."
• "This is my best McDonalds I’ve ever been to... The amazing employee, I believe his name was Damian was super great with me."
• "i love you damian. one of your employees, damian, yanked off my braces when i told him they were bothering me."