Address: 649 US-206, Hillsborough Township, NJ 08844, USA
Phone: +19084310280
Rating: 3.0
based on 130 reviews.
Staff and Service
Pros:
"All of the employees were very friendly."
"Staff was super friendly and prepared my order exactly as I requested."
"I was greeted by the man named Juan who had a huge smile on his face as he welcomed me into the establishment."
"Both times I have gone recently and have asked them to mix the contents in my burrito for me so I don't get just one ingredient in each bite, they did."
"Great job to management and staff for improving."
"Gave 4 stars because the staff was really working hard and doing their best to keep up with the orders."
"Got a burrito bowl with steak, pinto beans, white rice, etc etc. Servings were as expected from a Chipotle and the staff was kind."
Cons:
"Staff was disorganized, mistakes made during order assembly and check-out."
"Hands down the worst chipotle I've ever been to.. staff was completely unwilling to help."
"Such terrible service at this location, the lady and manager at the store attempted to charge me $5 for Salad dressing, stating that 'they are charging for it now'."
"The employees are beyond slow and unorganized."
"Awful people working at chipotle in Hillsborough location they don’t know how customer service everything is backed up."
"The lady who was serving have so much attitude and was very rude."
"Employee at register handled cash and went to serve the customer behind me and pressed the rice down with the same gloves she handled cash with... disgusting."
Food Quality
Pros:
"The food is delicious but whenever you order make sure you check that everything is there in the restaurant itself."
"Everything is fresh and so delicious in a good price."
"They fill it up wonderfully for me and my wife to enjoy a $15 meal."
"Chicken bowls are great here and the staff are very friendly."
"I eat here every Saturday and the food is typically very tasty."
"I always love Chipotle. It's a good fast meal that's consistently good."
"This is one of the locations that I love to visit the most...friendly staff."
Cons:
"Very slow and sloppy, did not cut the quesadilla, not clean and not respecting health guidelines."
"The tomatoes didn't taste fresh, it was soggy and tasted as if it sat out all night into the next day."
"I was rather disappointed in the portion size, especially after ordering double chicken and extra cheese."
"All 3 bowls were made incorrectly. Missing ingredients and random added ingredients."
"The guacamole was old and turning brown."
"The Pico de Gallo (tomato Salsa), was just tomatoes, no onions, cilantro or citrus flavor."
"The chicken bowl they brought home for me had barely any rice and just a touch of chicken, but heavy on beans and lettuce."
Ordering Experience
Pros:
"Plus I thought they would have messed up the order since they were rushing but it was spot on."
"Would come again."
"I always have a very pleasant experience with the staff as well as the food."
"Chipotle being my one of the favorite restaurant which almost never disappoints."
"Great place to get a burrito and a bowl."
"Hopefully everyone gives them a chance (or a second chance) going forward and we can keep this local Chipotle open."
"I will continue going back, and I hope others will too!"
Cons:
"The app does not work for this location on multiple attempts so I can’t order my food."
"All online orders are delayed by at least 20 minutes."
"Always double check your order and receipt before you leave the store…"
"Ordered 3 bowls through grubhub. All 3 bowls were made incorrectly."
"Crew appears to be changing and confused all the time. There are at least more then 2 instances when order was incomplete or inaccurate."
"Ordered online, order went through. I get there and they are 'closed'. If they were closed, management should have made it not possible to order online."
"I ordered from here for dinner tonight for me and my family and was very upset to see that half of my meal wasn’t given to me and missing many items."
Restaurant Cleanliness
Pros:
"Actually, it was the cleanest one I've ever been to."
"This was definitely one of the better ones I've frequented."
Cons:
"The place is disgusting. They need to clean as they are making a mess."
"Puddles of sour cream, bits of food muddled with dirty sanitizer rags just mere inches away from customers orders."
"Terrible service, tables filthy, garbage can over flowing, no napkins."
"The place was so unpresentable."
"Staples in my daughter food are you serious and then you can’t call the restaurant and when you call the complaint line they don’t care!"
"They close @10pm yet their entire line is completely taken apart and unusable at 9:45pm with customers still waiting to be served."
"Poorly managed (if managed at all) restaurant."
Management and Operations
Pros:
"Never had a bad experience here."
"I live in New York City and those Chipotles are cleaner, faster and the employees know what they are doing."
Cons:
"The management is terrible."
"Unfortunately this location is still suffering from disorganized staff, slow service, and sloppy food."
"This is by far the worst chipotle I have ever been to in Hillsborough New Jersey."
"Probably the worst Chipotle location I've ever been to."
"Customer service was slow and very unhelpful when following up about this."
"No meat at all ever!! Bowl, burrito, doesn’t matter you will get no meat at all!!"
"This Chipotle has gone down hill. Not sure if new management or what but these new employees are awful."