Paul Miller Audi Reviews Summary

Customer Service

Pros:

• "Seriously good customer service, I needed a new battery, I got a jump, called Paul Miller, they took me in immediately, fixed while I was waiting I was out in an hour."
• "Peter Wendell provided excellent customer service."
• "Exceptional services at Paul Miller Audi."
• "The service I received from Steven Catalano was great."
• "Always a pleasure visiting Paul Miller Audi for service maintenance of my car."
• "The customer service I have received since we leased our vehicle up until now has been nothing short of phenomenal."
• "Great experience here. Don Cherry in sales was outstanding and the rest of the team just excellent."

Cons:

• "Customer service has been on the decline, not terrible but not great."
• "The customer service at Paul Miller Audi in Parsippany, specifically with the pre-owned vehicle department is horrendous!"
• "The receptionist (blue hair) is rude and abrasive."
• "Their customer service personnel are rude and unprofessional."
• "But the parts and service department lack training, communication skills and customer service."
• "I have received better service at McDonalds and Dunkin."
• "Service is great when it comes to selling you the car. The minute you drive off with your car and try to get back for service you see and experience something completely different."

Sales Experience

Pros:

• "Steven Catalano and the team at Paul Miller... upfront and transparent about the out the door price."
• "Peter Wendell remains the best salesman I have ever had the pleasure of working with."
• "John Van Ost and my new Audi Q3! They are just amazing-providing the best service."
• "I can’t recommend this place enough. True professionals!"
• "I recommend anyone looking for a new or used Audi to go to Paul Miller Audi for your shopping needs!"
• "Connecting through a referral led me to Mr. Albert Chua, an amazing individual who effortlessly understood my needs and secured the best car leasing price."
• "Joseph Yusufov their sales person contacted me, he was very professional."

Cons:

• "They treated me like I was not a serious buyer and the manager who came over was just rude."
• "If I could, I would give them 0 star. Horrible experience from walking into the showroom till I walked out."
• "A dealership who couldn't have cared less about me as a customer, broke that chain."
• "So my disappointment is that I take my car to a service that is not economical at all."
• "I called him numerous times and he never returned my call."
• "The salesman went to his manager who declined, saying he'd rather sell it to someone else to make his August number than to risk me being late and going a day or two into September."
• "But I do not recommend this dealership at all."

Vehicle Quality and Maintenance

Pros:

• "Every transaction with lease or purchase have all been smoother than silk."
• "Every single time I have been to this dealership it has been an absolute pleasure."
• "I am so happy with the car and our overall experience."
• "I am very pleased with my new car and very happy with all those who have helped."
• "It was the best car buying experience that we’ve ever had!"
• "I am really happy with the car buying process there along with the car that I bought!"
• "My Q3 is awesome!! This is the place to go always."