Bergey's Chrysler Jeep Dodge Ram Reviews Summary

Customer Service

Pros:

• "They provide great service and recommendations for proper vehicle care."
• "Staff their has been more then helpful!"
• "Everyone was friendly and went out of their way to ensure my visit and service went quickly and smoothly."
• "The whole crew from sales, to management made the buying process painless."
• "Everyone at Bergey’s was super friendly and quick with service but with very great attention to detail."
• "Customer service was amazing."
• "The personnel I came in contact with were all friendly, knowledgeable & made my visit pleasant."

Cons:

• "Took the car in for a problem... I get in the car to leave and my tire pressure light was on and my windshield wiper fluid light was on."
• "Unfortunately I have to say I feel like this locations customer service has gone down hill."
• "Disappointed would be a good place to start.my wife and I got there to be greeted by a salesman (still don’t know his name) and didn’t really seem to care."
• "When I first arrived, the gentleman that initially helped me was very rude."
• "This is my second time at this shop, and the poor customer service still exists."
• "Customer service is very bad. Was seriously interested in buying 75k car. Stopped by twice Called and left voice-mail 3 times No return calls No follow-up from them at all."
• "The service department: I am greeted after waiting for 5-7 minutes. They always seem like they are hassled."

Sales Experience

Pros:

• "We had a very positive experience purchasing our latest vehicle. Van Huynh from Bergeys was so helpful, polite, and honest."
• "Bergeys is the best place to purchase a car. They make the process smooth and leave you feeling great about your decision."
• "I’ve purchased a lot of cars over the years. I have never had a more helpful, forthcoming and pleasurable experience than I did today."
• "Jordan was great to deal with! There were no games and no annoying sales tactics."
• "Very friendly customer service. Waited till we drove 3 hours to get there and still waited even though they were closing and still made a deal with us."
• "Cameron J was very helpful and made the process painless over the phone."
• "The finance department was very helpful and got me in and out very quickly."

Cons:

• "Had to sit for over 2 hours because they did not have the correct oil/filter in stock."
• "Back in June of 2023 I brought my Jeep wrangler to Bergeys... Fast forward to SEPTEMBER of 2023 and I called multiple times to be told it was in order. After calling today I was told that the order was cancelled."
• "660.26 to take the door panel off and to put the window back on the track is ridiculous price gouging."
• "I've been a loyal customer of the service department ever since purchasing my vehicle from the dealership back in March 2017, but the service at the Service Dept. has drastically been declining over the last few months."
• "The only issue with the Service Center is available parking spots for drop off."
• "Absolutely want to avoid any Bergeys dealership or repair. They are deceptive and will blatantly lie."
• "They had my jeep for a month and didn’t know what was wrong."

Vehicle Quality

Pros:

• "The absolute best. Our first purchase from Bergey’s was in 2016."
• "I’m satisfied with the service I received. They got me on the schedule sooner than I expected."
• "Every aspect about dealing with Bergeys from friendly low pressure and informative sales to very competent and honest service is outstanding."
• "Best truck buying experience I’ve had. My salesman Jack was awesome, gave me a rundown of the options, answered all my questions and never remotely pressured me at all."
• "I absolutely looooooooove my new Jeep Wagoneer!!!"
• "Great service dept, nice people, put a new engine in my truck, was done in a timely matter and no issues."
• "The service department did a great job replacing the infotainment center and communicating with me."