Verizon Authorized Retailer, Best Wireless Reviews Summary

Customer Service

Pros:

• "Excellent customer service, Imran is extremely nice and professional."
• "The BEST BEST BEST service is at this location!! Manny is a true genius, extremely helpful and kind."
• "Manny took customer service to a new height!!"
• "This is one of the best Verizon sites I have I ever been to! Phenomenal customer service!"
• "Great customer service. I was waiting outside the store before they opened because my phone wasn't working."
• "Imran has been a great help. Whenever I come to this store the customer service is exceptional, they treat you so well."
• "Great customer service & attentive assistance."

Cons:

• "A month back I went in to the Verizon store in Bellerose on Jericho Tpke and I had a bad experience."
• "They charge for a sim which is free at corporate Verizon and online… 30$ for just a sim card ? Scamming people…"
• "Terrible cell phone service for what is claimed."
• "Please stay away from this store. Both Manny & Khabir are scamming their customers."
• "i buy this sim from shawn(manager) he sold us this sim by telling that price and everything is of low price but when used it, it cost us really high not even nearer to what he said."

Staff Performance

Pros:

• "I was lucky to have met Manny in this store. He has an amazing personality."
• "Manny Singh was knowledgeable and patient with everything I asked him."
• "Manny is a professional and a great store manager."
• "Manny and Imran are the best."
• "Manny and kabir make a great team."
• "Manny and his team at Verizon, Glen Oaks-11004 are the BEST IN Town."
• "Manny S was phenomenal with helping me and was very patient. He was very knowledgeable and kind."

Cons:

• "This Store was just OK. The man (Deepak) behind the counter is the very reason I use Verizon."

Product Offers

Pros:

• "Today I upgraded to new iPhone 7."
• "I also got a great deal on my vehicle protection kit."
• "Just came into the store because I was having difficulty with my iPhone 7, was recommended by Khalil to upgrade to the newest iPhone 11 and he gave me a whole bunch of discounts on the phone and accessories."
• "I had come to get my old phone fixed but she told me about a great promotion and got me an upgrade with a very good promotion."
• "I ended up getting a brand new galaxy phone and galaxy tablet."
• "He got me a great promotion on a new tablet for me."
• "Manny did a lot of trouble shooting but the phone wouldn't power on, he checked my account and found a special discount which would get me a new galaxy fovalmost half the price!!"

Cons:

• "I bought a tablet over a year ago and I was getting no service on it."

Store Experience

Pros:

• "This is my go to Verizon store for anything that I need done on my account."
• "This store lives up to its reputation."
• "The most helpful Verizon Wireless store i have ever been to."
• "This store is the best Verizon store in the neighborhood!!"
• "This is the only Verizon location I will shop at."
• "This is by far the best Verizon store in the entire Queens/Long Island area."
• "Best Wireless is the best wireless store ever."

Cons:

• "This store certainly does a great job of keeping customers happy."