iStore by St Moritz (Apple Authorized Service Provider) Reviews Summary

Customer Service

Pros:

• "Absolutely LOVE the tech who helped me. He was super friendly, patient and went out of their way to help me."
• "Very helpful and friendly folks."
• "Arnold, Luis and Jeffrey are extremely professional, affable and attentive to customers' needs."
• "The guys in there are super friendly and very eager to help."
• "Adrian the rep who helped us was so friendly and knowledgeable."
• "The staff was super friendly and communicative when I was waiting."
• "Everyone was extremely friendly and easy to deal with."

Cons:

• "STAY AWAY. Go to the Apple Store. These guys are incompetent, and probably dishonest too."
• "Upon walking in LOUIS was sooo RUDE to me."
• "The guy was extremely rude, very unprofessional and impatient and when I was explaining the issue with my mac he asked me in the worst sarcastic way if I was a technician."
• "While discussing my appointment with the only person that was actually at the store, they pretended they didn't have my appointment in their system."
• "I suggest just going to the apple store, no matter how much hurry you're in."
• "I'm not sure what this store is trying to accomplish, but servicing customers does not seem to be a top priority."
• "I was quite shocked by the service i received at this store and would not recommend this to anyone."

Technical Expertise and Efficiency

Pros:

• "Best computer service and repair I've experienced in 25 years!"
• "The staff is knowledgeable of Apple products and were most helpful to me."
• "100% data recovery from my faulty external hard drive —amazing!!"
• "They weren’t able to solve my problem but they were honest that it wasn’t worth the cost to fix my computer and I appreciate that immensely."
• "The expertly done work was done quickly and at a good price."
• "They replaced the battery in my computer so quickly and I was surprised at how reasonable the price was."
• "The job was done quickly and very successfully."

Cons:

• "I dont recommend this service, pay for a diagnostic $110 and it took 6 days to tell me what would be the result of this 'diagnostic'."
• "First i had to pay 160$ upfront without even knowing what the problem was."
• "Apple clearly states on their site that the service cost for this is a flat $199... I was informed of a laundry list of fees totaling over $450."
• "DO NOT RECOMMEND. STAY AWAY."
• "You have to be kidding me. 97$ for a diagnostics test."
• "I dropped off my computer for warrantee service 9 days ago, and they said 'we'll contact you in 48 hours.' Nada. Zip. zilch. Nothing."
• "They must have an intern program because most people there are really young and incompetent."

Pricing and Transparency

Pros:

• "The pricing was transparent and reasonable."
• "We ended up not getting a diagnostic as our helper told us the hypothetical problems and resulting costs and advised us to just trade in our phone, and then didn't charge us for the 20 minute examination."
• "Price was very reasonable (considering what I had expected based on some googling)."
• "They fixed my phone even though they weren't going to be compensated by Apple for this particular work."
• "I picked it up today in fully restored health at the quoted price."
• "I brought my 27-inch 2011 iMac and they replaced the power unit in a timely manner and at an amazing and reasonable price."
• "The owner and staff are friendly and knowledgeable."

Cons:

• "I was informed of a laundry list of fees totaling over $450."
• "Seems like they quote a price and then change it once the customer is there."
• "I was quoted one price online on 07/18/17 of $105... the new price was $155."
• "They charge you like 90 dollars to run diagnostics... It took 11 days in total."
• "They took it in to perform diagnostics, for a $119 fee that would be applied to any repair."
• "I brought my Mac with keyboard problems to this place and they tried to rip me off with a 1000 USD price offer - to change everything."
• "No ONE at Apple will charge a fee that high to diagnostics test the device, I do not recommend this place."