H Mart Reviews Summary

Category: Korean grocery store

Address: 2828 Broadway, New York, NY 10025, USA

Phone: +16469520442

Rating: 4.4
based on 163 reviews.

Store Cleanliness and Management

Pros:

  • "Spotlessly clean, efficient, and well-managed."
  • "A very clean store, extremely friendly."
  • "The place is clean."

Cons:

  • "It is a bit cramped."
  • "The aisles are bit tight and its congested in there."
  • "Never have I been to an Asian supermarket as jam packed as this place."
  • "It is unsafely crowded most of the time."

Product Selection and Availability

Pros:

  • "Great selection of Asian goods: produce, fruits, snacks, soups, etc... As well as, Asian non-fruit products."
  • "Great selection of products here at H Mart! They sell various international products (mostly Asian) that you wouldn't normally find in your average grocery store."
  • "They had a huge ramen selection, hot foods, and kawaii stuff."
  • "Tons of varieties of noodles, dumplings, hotpot ingredients."
  • "This place has every product from Korea (and a bunch from Japan) that you could want."
  • "They have such a great variety of food beauty products and housewares!!!"
  • "The selection here is amazing, and they have a number of items that you can't find at other nearby markets."

Cons:

  • "But some of the markups are ridiculously high."
  • "The prices were a tad bit high on most items, and there wasn't much variety."
  • "But this is a small one, the selection of vegetables is not great, and the prices seem high."
  • "I just wish it had a wider variety of Asian products."
  • "This location of H Mart is pretty small and they don’t have the selection that you will find in Jersey or downtown on 32nd St."
  • "Great store, if only they would stay stocked."
  • "If the items are discontinued or unavailable, no one on staff knows that."

Customer Service and Staff

Pros:

  • "Staff are helpful in finding any items you may be missing."
  • "The quality is top-tier and the staff is friendly."
  • "All the staff I've run into in this location have been extremely nice and helpful."
  • "The employees are always so friendly and pack the bags perfectly."
  • "Helpful staff. Good prices."
  • "Friendly & helpful staff. Preferred to whole foods anyday."
  • "The staffs in this market are super friendly and great!"

Cons:

  • "The security guard shadowed me for the first 10 minutes of my shopping experience."
  • "The security guard ignored my statement then ignored me and started talking directly to my husband after I stated I was leaving."
  • "Super nasty security guard there."
  • "The employees are horrible, the worst. Not friendly, not trained in customer service and just in general rude."
  • "Staff isn't knowledgeable."
  • "Rude and aggressive management berate Latino workers in public and follow customers around in case they might steal the garlic."
  • "Once my friends and I arrived he seemed overwhelmed. He stated he hated his job."

Pricing and Checkout Experience

Pros:

  • "They had what I wanted at a reasonable price."
  • "No long lines."
  • "The check out line moves fairly quickly too cause the registers are usually all fully staffed."
  • "Reasonable prices considering the good quality of food."
  • "Decent prices well within the range of a student or denizen lacking in funds."
  • "The prices are good for the quality of the food."

Cons:

  • "I would give 5 stars if things weren't grossly marked up."
  • "They mark things on sale and then the items do not come up on sale when checking out."
  • "However, there were certain items that were seriously overpriced."
  • "For example, cooked rice 12 packs go for around $15 at other Hmarts but was over $30 here."
  • "I’m disappointed with the wait time to check out on weeknights."
  • "BEWARE - prices on the shelf *do not* always match at the register."
  • "Keep your hand on your wallet in this place. Advertised 'specials' may not end up as advertised at the register."

Security and Discrimination Concerns

Pros:

  • "Love shopping at HMart. I am leaving a review because I see some complaint about the security staffs that are untrue… they follow all races and are simply doing their job."
  • "High marks, friendly staff!"

Cons:

  • "I'll stick to the other locations due to the incessant stalking by one particular security guard."
  • "If you are deemed to be a minority or not white, the security will shadow you the entire time."
  • "How are they going to open a grocery store this close to Harlem and be so blatantly discriminatory?"
  • "Security guard tried to illegally detain me after I refused to go back to the counter to get my receipt."
  • "You are going to be racially profiled."
  • "Security guards here discriminate POC."
  • "The security is made my wife and I very uncomfortable, they followed us through every isle."

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