"The aisles are bit tight and its congested in there."
"Never have I been to an Asian supermarket as jam packed as this place."
"It is unsafely crowded most of the time."
Product Selection and Availability
Pros:
"Great selection of Asian goods: produce, fruits, snacks, soups, etc... As well as, Asian non-fruit products."
"Great selection of products here at H Mart! They sell various international products (mostly Asian) that you wouldn't normally find in your average grocery store."
"They had a huge ramen selection, hot foods, and kawaii stuff."
"Tons of varieties of noodles, dumplings, hotpot ingredients."
"This place has every product from Korea (and a bunch from Japan) that you could want."
"They have such a great variety of food beauty products and housewares!!!"
"The selection here is amazing, and they have a number of items that you can't find at other nearby markets."
Cons:
"But some of the markups are ridiculously high."
"The prices were a tad bit high on most items, and there wasn't much variety."
"But this is a small one, the selection of vegetables is not great, and the prices seem high."
"I just wish it had a wider variety of Asian products."
"This location of H Mart is pretty small and they don’t have the selection that you will find in Jersey or downtown on 32nd St."
"Great store, if only they would stay stocked."
"If the items are discontinued or unavailable, no one on staff knows that."
Customer Service and Staff
Pros:
"Staff are helpful in finding any items you may be missing."
"The quality is top-tier and the staff is friendly."
"All the staff I've run into in this location have been extremely nice and helpful."
"The employees are always so friendly and pack the bags perfectly."
"Helpful staff. Good prices."
"Friendly & helpful staff. Preferred to whole foods anyday."
"The staffs in this market are super friendly and great!"
Cons:
"The security guard shadowed me for the first 10 minutes of my shopping experience."
"The security guard ignored my statement then ignored me and started talking directly to my husband after I stated I was leaving."
"Super nasty security guard there."
"The employees are horrible, the worst. Not friendly, not trained in customer service and just in general rude."
"Staff isn't knowledgeable."
"Rude and aggressive management berate Latino workers in public and follow customers around in case they might steal the garlic."
"Once my friends and I arrived he seemed overwhelmed. He stated he hated his job."
Pricing and Checkout Experience
Pros:
"They had what I wanted at a reasonable price."
"No long lines."
"The check out line moves fairly quickly too cause the registers are usually all fully staffed."
"Reasonable prices considering the good quality of food."
"Decent prices well within the range of a student or denizen lacking in funds."
"The prices are good for the quality of the food."
Cons:
"I would give 5 stars if things weren't grossly marked up."
"They mark things on sale and then the items do not come up on sale when checking out."
"However, there were certain items that were seriously overpriced."
"For example, cooked rice 12 packs go for around $15 at other Hmarts but was over $30 here."
"I’m disappointed with the wait time to check out on weeknights."
"BEWARE - prices on the shelf *do not* always match at the register."
"Keep your hand on your wallet in this place. Advertised 'specials' may not end up as advertised at the register."
Security and Discrimination Concerns
Pros:
"Love shopping at HMart. I am leaving a review because I see some complaint about the security staffs that are untrue… they follow all races and are simply doing their job."
"High marks, friendly staff!"
Cons:
"I'll stick to the other locations due to the incessant stalking by one particular security guard."
"If you are deemed to be a minority or not white, the security will shadow you the entire time."
"How are they going to open a grocery store this close to Harlem and be so blatantly discriminatory?"
"Security guard tried to illegally detain me after I refused to go back to the counter to get my receipt."
"You are going to be racially profiled."
"Security guards here discriminate POC."
"The security is made my wife and I very uncomfortable, they followed us through every isle."