Valvoline Instant Oil Change Reviews Summary

Staff and Service

Pros:

• "Super accommodating staff, you can tell they care to earn your business - they’re welcoming, accommodating, and no appointment needed."
• "Went to get an oil change at this Valvoline. Ellis was the service tech and was very knowledgeable and was able to answer any questions I had."
• "From start to finish, I've never experienced such professionalism at an oil change station!"
• "The Manager, Mike, took the time to explain to me, as well as show me, exactly what they were doing, which I really appreciated."
• "The techs were very courteous and professional."
• "Employee are knowledgeable; courteous; and don't use high pressure tactics."
• "Great service! Very fast, very pleasant staff."

Cons:

• "SLOW, really slow. 15 mins wait per oil change is a lie."
• "Manager, Layla is Rude, Arrogant, condescending and unhelpful."
• "Unprofessional staff giving me the wrong mileage number on my car oil change history."
• "These guys are so lazy."
• "The Mike Manager Rude not happy life person!"
• "The technician at this location was also not able to replace my headlights bulb saying the light is good but the wiring is messed up."
• "The staff here definitely tries to oversell other things. Beware of that!"

Customer Experience

Pros:

• "Forever a loyal customer."
• "Thank goodness for the wonderful customer service!!"
• "They hire great people who do great work."
• "Just came to say a young man by the name of Devon should be given a raise. Not only was he beyond helpful, but incredibly kind as well."
• "They’re very professional but also pretty cool people."
• "I've been coming here for years. I never have a bad experience."
• "This is the best experience I’ve had going to an oil change station. Super friendly, efficient, knowledgeable and attentive staff."

Cons:

• "Manager runs a bad shop with hard selling tactics."
• "The manager is beyond arrogant and they try and take advantage and rip off women."
• "Do not use this place."
• "Do not go here. I no longer recommend going to this location."
• "The staff is lazy and not knowledgeable."
• "I sat there for 2 hours waiting for an oil change while the technicians just wandered around inside aimlessly."
• "The guy who serviced us didn't know what he was doing."

Pricing and Upselling

Pros:

• "If you activate one of their online coupons, you could be able to receive ten dollars off."
• "I come here for many reasons, but mainly because they are honest."
• "No trying to strong-arm or scare-you-silly tactics on services you don't need."
• "They will not try to upsell services or products."
• "Great place with honest employees."
• "You will receive premium service for a fraction of the cost of a dealership."
• "Oil changes are a little more expensive than the usual, but they’re not constantly trying to sell scams, will offer other quick services like replacing oil or filling coolant for cheap reasonable prices."

Cons:

• "Yea it's not cheep but if you want cheep do it yourself. I'd rather have professionals who are really fast and friendly take care of everything in 10 minutes and you don't even get out of the car."
• "Upsold me some additive to address a small leak they said they found in my radiator."
• "While this is a convenient oil change, the price is quite high."
• "They often use aftermarket filters."
• "Last time I went I got my tires rotated and at the time everything was fine bc how hard can it be to tighten some nuts. Now that winter has come I went to put a little air in my tires and found that they incorrectly put my hubcaps back on and they cover the air valves on my tires."
• "Manager purposely tried to force people to purchase synthetic oil."
• "They cheated by telling me my new car can only do the expensive oil change ($60+)."

Management and Staff

Pros:

• "The manager was understanding and easy to work with."
• "The Store manager Mike and his staff are excellent, the customer service is second to none."
• "Mike the manager was very nice and answered my questions thoroughly."
• "Layla the manager was absolutely amazing."
• "Manager Layla is always very friendly always on point taking care of her customers smiling and making you feel welcome."
• "I go to this location, even though it's a little further because of the staff, especially the manager. They're absolutely wonderful, helpful and friendly."
• "Valvoline of South Plainfield has an amazing staff."

Cons:

• "I will never go back there except to get our money for the repairs that they caused."
• "This location botched my rear differential."
• "They took unfair advantage of my wife trying to sell her unnecessary services."
• "They try to convince you that your car will explode in a fiery inferno if you don't spend $$$ on other stuff."
• "Staff and oil is really good but sometimes really got greedy and push to get done a lot of other work whether you need it or not."
• "Very bad experience and will never recommend anybody to go here."
• "This place is a rip off."