"Nick in paint was incredible! Went over and beyond for us to get exactly what we were looking for!"
"Thanks to Irene, we were able to figure out what we needed for our flooring questions."
"One employee in particular named Josh. He had helped us three times and everytime he went above and beyond."
"The employee was very nice and polite and did her job well she noticed that I had my military hat on and asked was I a veteran."
"Just experienced outstanding customer service on aisle 16 today at 4:30pm."
"An associate named Nate was very friendly and helpful."
"The staff in the door section were so good about explaining what I would need and supplying an installer who was equally efficient."
Cons:
"Although some of the staff are helpful, others are not, and they are not very knowledgeable."
"The younger generation of employees I encountered there only wanted to pass the buck."
"Service at Lowe's used to be great, now employees won't make eye contact with you."
"Employees not Only don’t offer assistance, they appear to go out of their way to avoid customers."
"We waited over 20 minutes for someone to come to the department to help us."
"I stood in line for 40 minutes to talk to a manager named Ian, who was not helpful."
"Absolutely the worst customer service, severe lack of communication."
Product Availability and Stock
Pros:
"Lowes is one-stop-shop for all house and business related items."
"Lowe's just got 2 pallets of Pine Bark Nugget Mulch... That's 'Going the extra mile'!"
"Refrigerator Purchase: Selection: ⭐️⭐️⭐️⭐️⭐️ (Everything is In-Stock)"
"During the summer, I buy my plants on sale, at Lowe's. They're guaranteed for a year."
"Inventory selection is always good."
"This Lowe's is clean and friendly. It has more to offer than home Depot."
"The store is always clean."
Cons:
"They don't seem to ever have stock in their own product line!"
"Lowes, only had one of the lights I wanted, numerous locations in Delaware showed legitimate stock, but had none or one when I needed two!"
"So far I've had to come back to the store numerous times waiting for something to come in being disappointed that it does not."
"Every single order I have placed has had something damaged or incorrect."
"Been to lowes hand full of times. Never have anything i am looking for."
"After going to the aisle where it was supposed to be located, it was nowhere to be found."
"They only had 25 in the bottom section, but their inventory system said that they had plenty more in storage above."
Online Shopping and Delivery
Pros:
"I got a great price on a 12 ft long 1 x 8 board."
"I always have a good shopping experience at Lowes! Everyone is very helpful."
"Great place with tons of helpful employees!"
"Lowes offers saving of 5% one uses Lowes credit card."
"Also, 5% off with their card is a great advantage... And kudos for having Veterans dedicated parking spots!!"
"This store is always clean and well maintained whenever I visit."
"Fabulous customer service!"
Cons:
"The delivery men (or whomever is responsible for the internal connections of the dryer) did not do that properly."
"Placed online order for pickup 6 days ago and still not ready."
"They will just cancel the order. AFTER YOU ARE THERE TO PICK UP!"
"Don’t rely on their delivery service for appliances."
"Appliance delivery items expected incorrect and nobody answers the delivery line in store regardless of time of day."
"First attempt they left all of my appliances in the driveway under the rain."
"I ordered a grill on 5/23/20 online and have made 6 attempts on 5/30/20 And spent over 1 hour on the phone on 6/4 to get a status on when the grill will be ready for pick up."
Store Experience
Pros:
"It's your typical big hardware store."
"Very clean, bathrooms too. All in all, a very good hardware super store."
"Just an all around great customer experience."
"This Lowe's is clean and friendly. It has more to offer than home Depot."
"Close to just about everything, great selection and helpful staff!!!"
"Much, much better organized than other locations."
"The store is clean and well organized."
Cons:
"So disappointing. Self-check out does not create jobs."
"Has to be the worst Lowe’s in the country."
"Liked the store but not the staff, they were not helpful at all."
"This store needs improving big time!! Even before the pandemic this store has NEVER had enough registers open."
"No registers open with actual cashiers, only self-check out."
"CASH is king until you shop at lowe’s, they don’t have a cashier working except, self pay."