Lowe's Home Improvement Reviews Summary

Category: Home improvement store Newark, Delaware

Address: 2000 Ogletown Rd, Newark, DE 19711, USA

Phone: +13027811154

Rating: 3.9
based on 247 reviews.

Customer Service

Pros:

  • "Nick in paint was incredible! Went over and beyond for us to get exactly what we were looking for!"
  • "Thanks to Irene, we were able to figure out what we needed for our flooring questions."
  • "One employee in particular named Josh. He had helped us three times and everytime he went above and beyond."
  • "The employee was very nice and polite and did her job well she noticed that I had my military hat on and asked was I a veteran."
  • "Just experienced outstanding customer service on aisle 16 today at 4:30pm."
  • "An associate named Nate was very friendly and helpful."
  • "The staff in the door section were so good about explaining what I would need and supplying an installer who was equally efficient."

Cons:

  • "Although some of the staff are helpful, others are not, and they are not very knowledgeable."
  • "The younger generation of employees I encountered there only wanted to pass the buck."
  • "Service at Lowe's used to be great, now employees won't make eye contact with you."
  • "Employees not Only don’t offer assistance, they appear to go out of their way to avoid customers."
  • "We waited over 20 minutes for someone to come to the department to help us."
  • "I stood in line for 40 minutes to talk to a manager named Ian, who was not helpful."
  • "Absolutely the worst customer service, severe lack of communication."

Product Availability and Stock

Pros:

  • "Lowes is one-stop-shop for all house and business related items."
  • "Lowe's just got 2 pallets of Pine Bark Nugget Mulch... That's 'Going the extra mile'!"
  • "Refrigerator Purchase: Selection: ⭐️⭐️⭐️⭐️⭐️ (Everything is In-Stock)"
  • "During the summer, I buy my plants on sale, at Lowe's. They're guaranteed for a year."
  • "Inventory selection is always good."
  • "This Lowe's is clean and friendly. It has more to offer than home Depot."
  • "The store is always clean."

Cons:

  • "They don't seem to ever have stock in their own product line!"
  • "Lowes, only had one of the lights I wanted, numerous locations in Delaware showed legitimate stock, but had none or one when I needed two!"
  • "So far I've had to come back to the store numerous times waiting for something to come in being disappointed that it does not."
  • "Every single order I have placed has had something damaged or incorrect."
  • "Been to lowes hand full of times. Never have anything i am looking for."
  • "After going to the aisle where it was supposed to be located, it was nowhere to be found."
  • "They only had 25 in the bottom section, but their inventory system said that they had plenty more in storage above."

Online Shopping and Delivery

Pros:

  • "I got a great price on a 12 ft long 1 x 8 board."
  • "I always have a good shopping experience at Lowes! Everyone is very helpful."
  • "Great place with tons of helpful employees!"
  • "Lowes offers saving of 5% one uses Lowes credit card."
  • "Also, 5% off with their card is a great advantage... And kudos for having Veterans dedicated parking spots!!"
  • "This store is always clean and well maintained whenever I visit."
  • "Fabulous customer service!"

Cons:

  • "The delivery men (or whomever is responsible for the internal connections of the dryer) did not do that properly."
  • "Placed online order for pickup 6 days ago and still not ready."
  • "They will just cancel the order. AFTER YOU ARE THERE TO PICK UP!"
  • "Don’t rely on their delivery service for appliances."
  • "Appliance delivery items expected incorrect and nobody answers the delivery line in store regardless of time of day."
  • "First attempt they left all of my appliances in the driveway under the rain."
  • "I ordered a grill on 5/23/20 online and have made 6 attempts on 5/30/20 And spent over 1 hour on the phone on 6/4 to get a status on when the grill will be ready for pick up."

Store Experience

Pros:

  • "It's your typical big hardware store."
  • "Very clean, bathrooms too. All in all, a very good hardware super store."
  • "Just an all around great customer experience."
  • "This Lowe's is clean and friendly. It has more to offer than home Depot."
  • "Close to just about everything, great selection and helpful staff!!!"
  • "Much, much better organized than other locations."
  • "The store is clean and well organized."

Cons:

  • "So disappointing. Self-check out does not create jobs."
  • "Has to be the worst Lowe’s in the country."
  • "Liked the store but not the staff, they were not helpful at all."
  • "This store needs improving big time!! Even before the pandemic this store has NEVER had enough registers open."
  • "No registers open with actual cashiers, only self-check out."
  • "CASH is king until you shop at lowe’s, they don’t have a cashier working except, self pay."
  • "Self serv registers down for at least a week."

Thanks! Your review is awaiting moderation.