Balkan Barber Reviews Summary

Barber Skills and Service Quality

Pros:

• "Eric was incredibly detail-oriented and gave a great cut."
• "The haircut from Eric was comfortable, professional, enjoyable, and most importantly it looks great."
• "Al did an amazing job with my hair. He is professional, affable, and approachable."
• "John gives THE best cut, hands down, no questions asked."
• "Al is a true professional in his field - he is a master barber."
• "John even gave me a free beard oil as a gift for being a first time customer."
• "Eric’s cut was probably the best first time experience I’ve ever had with a barber."

Cons:

• "Got my haircut by Cynthia there and asked for a SMALL trim on the top of my hair and by the end, my hair was too short for my liking."
• "Nice people inside but they don’t listen: I have asked to be cut well on the side and just a bit on the top."
• "I have seen Super Cuts trainees do a better job. I got my haircut with Cynthia, who said maybe 10 words, did not cut my hair evenly along the front."
• "Haircut barely lasted 10 mins(more like 5 mins with all the background talk). Low attention to detail."
• "The barber cut my hair perfectly on the right side, but on the left side, he chopped off a huge chunk of hair on the top."
• "Didn't take care of shaping the back or the sideburns."
• "For a 40$ haircut +tip you would expect a more thorough job."

Customer Service and Experience

Pros:

• "The whole barbershop has great vibes. They were kind to me when I waited and were very welcoming."
• "I highly recommend Balkan Barber Shop hands down."
• "Dez, Riza, and Cynthia are all very friendly, and make the experience even that much better."
• "The shop runs like clockwork - it is always clean and I'm never waiting for my chair."
• "The shop has a very welcoming atmosphere."
• "The entire shop is full of awesome barber and the vibe is great. I would highly recommend."
• "When I arrived, I received a friendly and warm greeting."

Cons:

• "The only downside is that they're super popular, so it's best to book in advance for an appointment."
• "Seems like they just double book appointments and got backed up."
• "Had an appointment, waited 30 minutes after set time only for them to serve somebody else with a later appointment before me."
• "Called in as soon as they opened to book an appointment... I got there at 12:30 and sat there for 35 minutes while three people went ahead of me before I just left."
• "Expected better based on reviews. The haircut I received the first time was ok, the second time I went it was terrible."
• "The vibe can be a bit bs from at least one of the barbers who I had to listen talk s*** for an hour while Eric did his professional thing."
• "The barber was discussing her take-out order of salmon with another staff member during the whole haircut."

Shop Atmosphere and Convenience

Pros:

• "Super cool, quaint, clean barbershop right in Historical Downtown JC."
• "I LOVE this place-- the haircuts are great, the ambiance is old school barber meets steampunk cool."
• "Shop is nice looking & clean."
• "The place has a great vibe, there’s always some sorta conversation going on, the vintage cash register is a great touch."
• "Lovely boutique barbershop close to Grove Street station. The staff is very friendly and offer excellent service."
• "The shop is extremely well maintained and all precautions are taken related to COVID; A very welcoming and clean environment."
• "The overall atmosphere of this barber shop is friendly and relaxed."

Cons:

• "I've been going to John for almost a year and had no complaints until the last couple of months. I'm not sure what exactly happened, but I have been dissatisfied with the services and the quality of the haircuts the last three times I came in."
• "Getting an appointment online is a breeze, but make sure you lock yours in at least a week in advance because they do fill up."
• "Word of advice - make your appointment in advance - especially with Al. They are a busy locale - must be a good reason for that."