Krispy Pizza - Jersey City, NJ Reviews Summary

Pizza Quality

Pros:

• "Best pizza I've ever had! Always tastes fresh and delicious!"
• "All in all their pizzas are really good."
• "A downtown gem! The best NY style pizza in downtown by far."
• "The toppings were fantastic (very good cheese, sauce & basil)."
• "Really tasty pizza. The Palermo is the one I had. The sauce is top notch which definitely makes the rest of the pizza good."
• "Amazing pizza, they aren’t kidding about being Krispy."
• "Their pizza is really good, made with extra care and craftsmanship."

Cons:

• "The plain pie was not good, very bland and ordinary."
• "Honestly worst pizza in the area. Plain and buffalo chicken pizza were so bland it tasted like cardboard."
• "This place was average at best! The pizza was very bland and not crispy at all!"
• "They definitely half-cook or pre-cook their food."
• "As for their other pizzas, they all seem a bit confused and they usually don't taste as fresh as they've been sitting out for longer."
• "Had two slices to go. They were burnt, tough, dry, and hard to chew."
• "The slices were mediocre, lazy and bland, and the Calzone? Too much ricotta and bland as hell."

Service

Pros:

• "Customer service was great and the wait time was less then 5 minutes."
• "Great food, nice atmosphere, helpful staff."
• "The staff were very friendly and kind."
• "The staff is great!"
• "People behind the counter are extremely friendly."
• "Most important is that people work there are very sincere and honest!"
• "THE EMPLOYEES ALL DESERVE A RAISE FOR GREAT FOOD AND GREAT CUSTOMER SERVICE ALL THE TIME!!!"

Cons:

• "Wow. Just wow. We live this place and have been ordering from here regularly (every other week) since they opened. We ordered yesterday via the Slice App and they delivered an HOUR later than their latest time."
• "Horrible service delivery was 90 minutes late for a kids party we ordered 8 pizzas."
• "I have to give this place the lowest star possible due to the disgruntled delivery employee on top of the mediocre (no crispy) pizza taste."
• "Staff has poor customer service skills and they don’t know how to make it up the customers at all."
• "The whole vibe of the staff was rude, not accommodating and unease."
• "Nobody in the store was working the pickup line. Was forced, by staff with an awful attitude, into the general line of people ordering food."
• "The staff was in a hurry to close and didn't give proper service."

Delivery

Pros:

• "They deliver pretty fast and the pie always arrive hot."
• "They also have great entrees and the staff is lovely, super helpful/flexible, and delivery is almost always faster than what they say."
• "The delivery guy Ihab is always very nice and professional."

Cons:

• "Wouldn't deliver to the Heights which is hardly a drive from Downtown."
• "Most bad reviews seem to be with the delivery and i can definitely see why."
• "Horrible customer service. I ordered delivery to 101 Hudson Street in Jersey City and they refused to bring the pizza up to our office."
• "We just received our pizza 1.5 hours after we ordered it. Once we got it, it was the WRONG pizza."
• "I placed an order for two pies it took two hours to delivered and it was very cold."
• "We waited for 2.5 hours but the restaurant kept saying the delivery was sent and guy on the road."
• "Horrible service. Have been ordering for years, was told they don’t deliver to my area for the past 6 months and hung up repeatedly."

Ambiance and Location

Pros:

• "Krispy's has a very well crafted style that is unique and just sears into your mind."
• "We were so welcomed by the staff since it was obvious we're not from Jersey."
• "I like the writing in the window, about trying eating at a small business over a chain. Which I agree with 100%."
• "The location is along the waterfront next to a large high-rise hotel in downtown Jersey City."
• "The restaurant is on the smaller side, but has room to sit inside to eat (though I'd recommend eating along the waterfront if the weather is nice)."

Cons:

• "Only problem is there is only a handful of seats, wish we knew beforehand."
• "The place is very loud from employee side and wasn't so pleasant to sit there felt less Italian and more different."
• "The only thing that would improve is to enable more space to sit indoors in cold weather, tables where you can sit with children."

Menu Variety

Pros:

• "Try the rice balls, too!"
• "Great selection. Broccoli ricotta slice, a la vodka sauce slice, eggplant parm slice, artichoke slice I mean there’s nothing this place won’t make."
• "They do specialty pies that are absolutely, insanely good."
• "Special pizzas like vodka sauce and barbeque pizza are great too but the plain cheese is my favorite."
• "So far I have had chicken parm, meatball parm and veal parm and they are ALL excellent!"
• "The Manhattan Espresso coffee soda is definitely something new and interesting! My husband loves it!"
• "Pizza is good. They offer unique creations like 'chicken caesar salad' pizza."

Cons:

• "As much as I like their pizza, this would be my last option for delivery."
• "This place used to be great but recently got a pie with completely stale crust that smelled rotten too."
• "Ordered from here for both the first and likely last time. Got a pepperoni pizza and chicken Caesar salad. The salad was average, but the pizza was quite underwhelming."
• "Stay away from the pastas - undercooked and smothered in too much cheese and grease/oil."
• "Baked ziti was awful. Made with too much mozzarella and no ricotta cheese- and pools of cheese oil drowning it."
• "They skimp on the dough... making the pizza TOO THIN & LIMP."
• "I like the food here but very upset to find out they put pork in the vodka slice without telling anyone."