Capicu Latin Cuisine & Sports Bar Reviews Summary

Management

Pros:

• "The customer service is 100% from the entrance until you exit the establishment."
• "Awesome attentive staff/owners who never let the customers down."
• "Staff are very friendly and attentive."
• "From the beginning to the end the staff at Capicu was very helpful and friendly."
• "The service was outstanding, kudos to Max!"
• "Great bartenders. They make you feel comfortable."
• "Staff are very friendly."

Cons:

• "Get a new manager she was malicious with attitude."
• "Awful management."
• "We felt so embarrassed, harassed and discriminated."
• "While the food is absolutely phenomenal, their hostess is easily the rudest person I have ever encountered."
• "The manager was rude and condescending."
• "Was abruptly stopped by a rude host and was told 'they ran out of food'."
• "NOT A FAN OF THIS ESTABLISHMENT."

Service

Pros:

• "The service from our waitress, Vianca, (was exceptional)."
• "The staff was very attentive."
• "Service was good. The server was very attentive and amicable."
• "Our server was awesome with a great personality!"
• "Our waitress was Ashley and she was nothing short of amazing."
• "Our server Bianca was amazing."
• "Server was good and attentive."

Cons:

• "More people serving water than waiters paying attention to their customers."
• "Received the check and there was an 18% automatic gratuity added to the bill. (This I'm still trying to figure out why????)"
• "When I asked about the sauce and expressed that this was nothing like I ordered. The waiter went to the back and brought me out a small container of sauce and said 'okay, here you go'."
• "The first DJ could have played better music, wasn’t really anything you could dance to."
• "Food was ok but service was very lacking."
• "They do not know how to handle large parties and do not know how to handle issues either."
• "Service: need improvement I received my food after 5 minutes of hand sign trying to get the waitress' attention."

Food

Pros:

• "Food was AMAZING! Got the Ropa Vieja!"
• "Their food is always amazing!!"
• "Skirt steak was delicious the lobster tail delicious, fried snapper perfect, shrimp with garlic sauce also delicious."
• "Great food and drinks."
• "The food is on point with traditional latin flavor."
• "The food was amazing ! Drinks too."
• "Awesome food and sangria."

Cons:

• "The food wasn't all that."
• "Mushy rice with NO FLAVOR!!"
• "Neither one of us enjoyed our meal."
• "The coconut shrimp were underwhelming because they came out of the box."
• "Food is horrible, I really can't believe that the cooks are true, Puerto Rican!"
• "The food was okay but I was better off going to a Spanish Restaurant off Main Street for better tasting food."
• "Poor service and bland food."

Ambiance

Pros:

• "Stepping into Capicu is like being whisked away to the enchanting island of Puerto Rico itself."
• "Beautiful atmosphere great food takes me back to my island of Puerto Rico a great mix of music."
• "The outdoor patio area is spacious and provides some fresh air, if that's what you're into."
• "The DJ hyped it up with Latin flavor tracks... Ayee!!"
• "Music, place perfect and made me feel at home and in Puerto Rico!"
• "Atmosphere was chill with a little salsa playing in the back, loved it."
• "The restaurant is beautiful! With pictures of the greatest Puerto Rican artist displayed proudly on the walls."

Cons:

• "Disappointing I had hope."
• "Definitely a one and done kind of restaurant."
• "The only issue I am having with this place is that the music isn’t really diverse."
• "The music was dated. Songs in Spanish and English and other genres was a little old."
• "I think it would encourage more dancing if they moved some of the tables out of the way and actually had a dance floor."
• "Music is too loud."
• "Went on a Sunday night and it was ghost town in there ! I thought they were closed."

Value

Pros:

• "Happy hour 4-8 so why not!"
• "Hookah is a good price but the refill should not be the same price as the actual hookah $15 for a refill is more reasonable."
• "Had an amazing time celebrating my sister's birthday and the prices were reasonable."
• "5 stars for truly bottomless sangria!"
• "They have space for large parties great for any celebration."
• "The appetizer platter and Mangomania cocktail is excellent."
• "Absolutely must go! Food is always on point! Drinks were strong and delicious."

Cons:

• "Additionally, beware they add an automatic 18 percent service fee (tip) to your bill."
• "I paid $23 for 8 shrimp and a kids size bowl of rice upside down on a plate."
• "I was charged a $20 cover charge to eat at a restaurant! This is ridiculous."
• "The food was overpriced but it was good."
• "Way overpriced for the portion of food I received, and it wasn't that good at all."
• "The food wasn’t served for nearly 2.5 hrs and the rice wasn’t cooked all the way."
• "We order the specialty mimosas not realizing they were not part of the the bottomless mimosas deal so our bill was over $160 for two people (gratuity was added to the bill) I guess that's why our waitress service was subpart definitely not worth the added tip."