Excel Urgent Care of East Northport, NY Reviews Summary

Staff Professionalism and Efficiency

Pros:

• "I was seen right away and the whole staff was so kind, knowledgeable and courteous."
• "Got there right when they opened, for a covid test. Everything was socially distanced, waiting room was good, the gentleman who did my swab test was fast and comforting."
• "Every person working there was very nice, professional, helpful."
• "The staff was friendly, the office is clean and there wasn't a long wait time."
• "Even with the influx of people, the staff stayed professional and efficient."
• "The physician and support staff were extremely competent, diagnosed my issue correctly and prescribed appropriate treatment."
• "The entire staff, the doctor, medical assistant and the front desk were all so nice."

Cons:

• "Receptionist was very nice. Doctor hardly took a look at me before deciding I just need over the counter medicine for my back pain."
• "He was incredibly rude when I expressed that when I had a reaction like this before I was given topical steroids."
• "There was not even a doctor at this urgent care and the EMS made comments about that."
• "The rude lady working behind the desk immediately said (in a very rude way) I had to leave and I need to be self isolating at home."
• "Receptionist was extremely NASTY AND RUDE."
• "The tech who could was not working today."
• "Never ever an M.D. Remember those? With all due respect to PA’s and the time it takes to earn your Certificates, health insurance costs are just way too high to be told 'there are NO doctors on staff to see you, only a PA,' just isn’t right."

Cleanliness and Organization

Pros:

• "The waiting room as well as the exam rooms are impeccably clean which sets the tone that you are in good hands."
• "The building is immaculate and beautifully appointed."
• "Very clean and organized practice."
• "The place is very well organized and clean."
• "Clean and spacious waiting room."
• "The office is clean and comfortable (coffee and water cooler) just in case you come at a time when there is a bit of a wait."
• "The facility is clean."

Cons:

• "No one came in the room for almost an hour because no one thought I was in there."
• "The waiting room needs updating. Not many places to sit."
• "Girl at the front was very nice however we sat there for fifteen minutes and no movement its so dark and unwelcoming no ventilation."
• "For some reason they were scheduling appts every 10 min according to the receptionist who was not very pleasant."
• "We waited 4 plus hours. They had a new 'computer system' and things were totally chaotic."
• "Off the bat the front desk wasn't wearing a mask, really bizarre especially during these times and in a medical setting no less."
• "Avoid avoid avoid! Uncaring front Desk staff."

Appointment and Wait Times

Pros:

• "Appointments on the website are easy to set up."
• "I made an appointment online. It was a very organized office."
• "The check in went very quickly."
• "I was seen on time and was in and out."
• "Speedy, courteous, and professional! You can book an appointment online easily, they took me into a room right away, no wait."
• "I was seen by the doctor within 15 minutes of walking in the door."
• "I was in and out in less than 45 minutes."

Cons:

• "The doctor was 40 minutes late this morning so didn't really start off on the best foot."
• "I made an appt. and still had to wait over an hour to be seen."
• "The doctor was great, but the waiting was over an hour and I had an appointment."
• "Not a good experience. made an appointment and still waited over an hour. the PA was with me for approximately 3 minutes."
• "I had prepared all the necessary paperwork and made an appointment in advance, hoping for a smooth and efficient experience. However, despite my efforts, I was left waiting for a whole hour before being attended to."
• "Walked in not feeling well... their next group of no appointment openings was in two hours."
• "This place doesn’t even deserve 1 star. Made appointment 2 times and walked in and completely refused to take in."

Customer Service and Staff Attitude

Pros:

• "What a refreshingly upbeat, friendly, caring and compassionate group of ladies here!"
• "I wholeheartedly recommend Excel Urgent Care in East Northport whenever the need arises."
• "Courteous, friendly knowledgable and efficient staff."
• "Everyone was extremely nice and knowledgeable."
• "The staff was both friendly and professional."
• "The receptionist was amazing and the nurse and doctor were as well."
• "Everyone was professional and helpful."

Cons:

• "I walked in at 1pm with my 9 yo daughter who had injured her hand pretty bad... the receptionist completely ignored my daughters very obvious and very bleeding wound."
• "Very rude useless doctor. Negative strep test but obviously something wrong and I got told oh well and he walked out."
• "They were effective however in billing the insurance co. right away. STAY AWAY from this place."
• "Trying to reach them by phone was a bit frustrating."
• "I hate to leave a bad review but the front desk was so rude."
• "Secretary was unprofessionally making personal phone calls as people waited to check in."
• "If I could give negative stars I would. I am EXTREMELY outraged over the mishandling and lack of follow up regarding my husband’s visit for care."