Address: 550 Elmwood Ave, Philadelphia, PA 19079, USA
Phone: +18002255345
Rating: 2.7
based on 119 reviews.
Delivery Service
Pros:
"Dave was great! He was professional, knowledgeable, friendly, courteous & very helpful."
"Malika who was working at the front counter on Friday 6/5 was absolutely awesome."
"Ken was incredibly helpful and my package was delivered the next day."
"As soon as I got an update that my package was finally in Philly, I called and scheduled a pickup (this was a time sensitive package). They notified me that my package was ready for pickup about an hour later, and when I arrived I was in and out."
"Francine was the last contact and a major help."
"I really appreciate the commitment and help that they have done for me."
"Brittney (who was a big help)"
Cons:
"It’s unacceptable to lost 4 packages around 100 lbs."
"Worst delivery services, DHL wants me to stay home because its a signed deliver and they cannot come at my convenience time."
"First they had the wrong address on my package."
"Very bad package delivery service and would not recommend other to use this service."
"THE DUMBEST DELIVERY DRIVERS EVER! they delivered my package to the wrong house and now I have to wait."
"This is the most unprofessionalism I have ever experienced with an international shipping site."
"With all the negative reviews you would think DHL would get their act together."
Customer Service
Pros:
"Despite the covid-19 excuses that make other companies keep you on waiting on phone, DHL still doesn't have long waiting time. Max 2 minutes and you talking with a polite customer service."
"I called them and they began to look 1.4.15 immediately and seek the parcel so today is 4/2/15 I got it."
"I spoke to the DHL delivery center head and requested a help to delivery on the same day, they arranged a special delivery for me on the same day - Friday at 6:00 PM which is completely out of office hours for DHL."
"I ALSO LOVE THE FACT THAT YOU HAVE A FACILITY IN PHILADELPHIA."
"One person at the customer service I wish I had gotten her name but she was very helpful hopefully my issue resolved."
"Other reviewers are spot on. Delivery was impressive, China to Philadelphia in 3 days (Friday to Monday)."
"Tommy Smith was unbelievable and helped me to find my package and get it to me so that I can get out the goods to my customers for the holiday."
Cons:
"KATHY is the WORST phone representative that exist period, extremely rude"
"Every discussion with DHL by phone ends up with DHL personnel hanging up on me after promising to have someone up the chain of command call me back within two hours."
"Never trust DHL. They left the package without shipping until I contacted them."
"I called the customer service and they couldn’t help me and had no information on the driver."
"Very bad nobody answer at phone...my package from Italy come and they never shipping too me they old never send me a note...I was waiting for my medication why my mom choose DHL for an exspress service never again"
"Worse service ever!!! Do not use!! I repeat, DO NOT USE DHL!!!! Customers service sucks and have no idea what the local couriers in Philadelphia are doing."
"Been waiting for a package that was shipped May 18th it's now June 13th and paid for, customer service is a joke."
Packaging and Handling
Pros:
"Minor issue that wasn't their fault but they were on top of it and kept me updated via text so it was fixed immediately!"
"I'M GOING TO SEND SOMETHING TO CORPORATE ABOUT YOUR EFFICIENCY CUSTOMER SERVICE AND GET UP THEY'RE GETTING A 4 BECAUSE OF STEVE NOT DHL"
"ABSOLUTELY HORRIBLE I WAITED OVER 3 HRS. IT A GENTLEMAN NAMED STEVE WHO SAVED THE DAY. THANKS STEVE YOU NEED MORE MONEY"
"It's just way too expensive. But they've got excellent customer service at the location."
"I will definitely use DHL again just because of her hard work."
"This is the best service in the world I have been see all the best wishes for them"
"Never mind they have some fine men in there and they’re friendly they gave me the most beautiful compliments I love DHL NOW."
Cons:
"I have 4 packages and i don’t know where they drop them and it’s successful lost."
"This is the worst service possible.They mark first attempt,second attempt...and nobody really comes the bring any package or leave a note whatsoever."
"Absolutely terrible. dhl is truly the DMV of international shipping services. Tracking is hardly ever up to date, and nobody has any answers."
"DHL is THEE Worst Delivery service EVER !! 3 DAYS LATER & I STILL Don't Have MY Package! I Hate this Company's Customer service, Very Rude, Not Listening To their customer & Talking Over me."
"This company is so incompetent. I was supposed to receive a package on Saturday to which they said my address was incorrect."
"For the 3rd Time, DHL has Done the Same Exact Thing."
"I wouldn't recommend using DHL. Three phone calls to get a package delivered over a weeks time and now I have to go pick it up because the folks at the Philadelphia station have the intelligence of a stone."