Address: 1455 Franklin Mills Cir, Philadelphia, PA 19154, USA
Phone: +12156321500
Rating: 4.2
based on 253 reviews.
Store Variety and Pricing
Pros:
"Stores have relatively good pricing depending where and what you are looking for."
"This convenient mall has everything you will ever need for you and your families needs, there are lots of stores with good sales and products!"
"It does have a variety of stores both well known like Nautica, Marshall, Home Goods, Sketcher & unknown like Turn 7, VIP to name a few."
"This mall has a variety of shops. Nike, foot locker, adidas, H&M and much more."
"This expansive outlet and value retail shopping destination boasts over 150 stores, including sought-after brands like Saks Fifth Avenue OFF 5TH, Polo Ralph Lauren Factory Store, and Forever 21."
"Over 100 shops, 2 food courts, public transportation stops, movie theater, Dave and busters entertainment, car wash, every standalone eatery you can think of...whats NOT to like about the former Franklin Mills?"
"So many stores!!! Not too packed, average prices, as well as bargains and sales. Super fun for families, couples night out, or just a treat yourself day."
Cons:
"Sad that Ann Taylor outlet, Loft outlet is now closed and New York & Company is closing."
"70% empty stores. Mall was dark and empty."
"Franklin Mills simply isn't what it used to be. The stores seem to be limited in the overall selection of clothing."
"It is now a ghost town with too many empty stores."
"Very few staple stores. Looks like some of the places are trying to renovate or bring in new shops in the mini malls around the adjacent roads.....but it’s basically Walmart, Sams, Old Navy, Gap Outlet, and that’s about it."
"A lot of stores that are just to fill up the mall but very very few I would shop at."
"Many retailers are closed or have left (I'm so sad about Lane Bryant leaving) possibly due to Covid, I knew a few were leaving before everything shut down, but now it's really empty."
Customer Service and Security
Pros:
"Thanks to Tony and Issac and all the security department who helped me a lot yesterday, very professional and polite."
"Ms. Kelly inside Philadelphia Mills location is always so patient and kind."
"J had excellent customer service and even helped me with information so i could be verified for military discount."
"The service was outstanding. The waitress- bartender whose name is Bella provided outstanding service."
"People are very helpful, warm and friendly in the stores there."
"Staff is also helpful and nice."
"Safe, security is visible."
Cons:
"Also the employees aren’t the friendliest."
"Its a lowlife mall as 99% lowlives shop here as they dont have class,no matters, or anything like that as they r very trashy people shopping there."
"Did not feel safe walking around here. Hold your belongings tight. Saw 3 shoplifters within 5 minutes of each other and no one do anything."
"And security is 0 help at all."
"The entire mall is sticky, generally disgusting, and has excruciatingly uncoordinated and rude staff."
"Poor customer service and hospitality skills. Most of the staff are a very young age, including supervisors who does not believe in discounted items."
"This is a prison. The clientele reflects that. It is probably the most dangerous mall in the country."
Food and Entertainment
Pros:
"This place is outstanding! At the theater there is someone to even hold your bags, their food is delicious, just perfect."
"The movie was really good."
"The food court was everything to a foodie like me!! I'm telling you it was so delicious and fresh."
"Visitors can also enjoy a variety of family-friendly dining and entertainment options."
"One stop shop. Department stores, such as walmart. Speciality stores like Sam Ash, and fye, two food courts and a movie theater."
"Formerly called Franklin Mills, this mall is huge and gorgeous. And there are still hundreds of stores and just about every major restaurant chain."
"There's also a new carousel in one of the food courts."
Cons:
"There was not much selections in food."
"So we went to the movie theater there and no.... everything was nasty floors icees the popcorn cold... bathroom was nasty the theater it's self was also just dirty."
"Food court on the north end needs some serious love."
"The food court is dead."
"If your coming here to shop and expecting a good selection of food in the food courts, don't bother."
"The food court is so poor now. 75% unoccupied, nothing good to eat."
"Speaking of food court, the food places are almost non existent."
Cleanliness and Maintenance
Pros:
"With the new management, the place looks cleaner and more lively than its been in years."
"It’s pretty clean."
"Love this shopping center and would have rated 5 stars if they would attend to their restrooms!"
"Place has definitely improved. Feel like more of a family place now. A lot cleaner than it used to be."
"The recent updates to the bathrooms are very nice."
"Recently renovating and looking great! It used to be really trashy, but now it's awesome (: new flooring and much nicer resting areas and restrooms have really improved the place."
"Parking area was somewhat clean, parking lot was half full."
Cons:
"I noticed talking about care for the environment itself, there is garbage scattered around the parking lot, the entrances are looking abandoned, the gardens are being deposited with dirt and in need of care."
"Today the theatre was clean but the smoking weed in the theatre is a no for me couldn’t even enjoy it."
"Outside not much to appealing to the eye."
"The entire area feels like someone actually cares about how it looks and maybe even the safety."
"I do like this mall, however, can there be a cleaning personnel to clean the restrooms?!?."
"Really messy place. You can barely walk or buy anything. It feels like you're running for your life."
"The entire mall is sticky, generally disgusting, and has excruciatingly uncoordinated and rude staff."
Accessibility and Layout
Pros:
"This is a nice mall but it is long instead of high. They have different Color entrances so you know where to park for the store you want to shop in."
"Easy access from I 95, Public transportation available from several different septa routes, tons of parking and wheelchair accessible."
"Your phone GPS works in the main parts of the mall, so it's easy to navigate to stores."
"The mall offers a climate-controlled environment, ensuring a comfortable shopping experience year-round."
"Never crowded easy to navigate."
"Plenty of parking and good selection of shops."
"Great parking always finding a close at to entrances."
Cons:
"Navigating the parking lot can be a bit difficult to say the least."
"Need better signage for the restroom and more regular seating spots while shopping."
"A little tiresome to walk all the way down due to sheer size (it's like a 20 minute walk from end to end)."
"The most confusing mall ever."
"Parking was crazy because of the snow and the parking lot not being completely plowed."
"So many stores are closed now, and the people at the kiosks seem desperate for sales."
"Although I wouldn't recommend the theater that much as for they aren't the best of the best seats but they will do fine."