Address: 4201 Coldwater Rd, Fort Wayne, IN 46805, USA
Phone: +12604832121
Rating: 4.3
based on 291 reviews.
Ambiance and Experience
Pros:
"Strolling it's floors and two stories can be a calming experience (depending on which time of day you go and how packed it is)."
"The whole mall is clean and bright."
"Also very safe as well with our security team consistently walking around make you feel safe to shop."
"Despite the rising age of online shopping, Glennbrook is always hopping and remains a fantastic place to meet up with friends and a great way to spend your free time."
"There's a really nice food court, which is needed to relax and to recharge your batteries."
"I love how i get free WIFI when in the mall."
"Eye Blind been around Glenbrook Square Mall for almost 45 years it's grown so much there's a little bit of everything in every shop very friendly great place to get what you're looking for and have a good day and some good eats."
Cons:
"When Halloween got cancelled the mall was on option for indoor trick or treating. When we got there upon 1000s of other people not a single store offered anything. No one was prepared. No holiday spirit! Very disappointed not just for parents but the kids as well."
"Always love coming here but there is a dude on top above the food court selling phone cases and screen protectors. He sold me the wrong one for my phone and so my new S23 ULTRA PROFORMANCE proformance is garbage."
"It’s 2022, almost everyone has Amazon. Malls feel like they’re slowly dying out."
"Basically navigating the mall isn't convenient for families with small children."
"The mall has had shootings recently and is not the same place I went to as a kid. You are safer buying items online vs. going to the mall."
"Even if there are not sits and it's wide open area u can NOT sit on the floor by a wall."
"I didn't see anyone wiping anything down."
Food and Dining
Pros:
"Great food court selection with a perfect selection of mainstream and niche retailers."
"The food court is amazing. I have never had a bad meal there."
"Food court winner is Ruby Thai. Wonderful and friendly staff lure you in with free samples, and you won't be disappointed."
"Food court is great with many options to choose from including Pizza, Chinese, Burgers, Chicken and I believe hotdogs."
"Pretty nice food court, very good food many varieties."
"They also have a pretty good food court with options like Chick-fil-A and Panda Express."
"Massive food court as well with different local and ethnic choices."
Cons:
"Was not a fan of the Chinese food I had there. My food was cold and it tasted funny."
"Internet didn’t work, but I had no problems previously getting on the internet while eating."
"Mall is ok kinda outdated. In need for a good look to attract customers."
"There is a very small food court and nothing except the typical mall-type retailers."
Shopping and Retail
Pros:
"Visited this mall while on a business trip. Great stores !! Great customer service in most stores."
"Went shopping for Christmas was able to find material suitable for my dad and mother, little 5 year old niece, and older sister."
"Has a lot of different types of clothing stores, hair and nail salons."
"Good stores for branded clothes."
"So many bargains! At great prices, usually the employee's are super helpful.. usually."
"There are so many awesome stores to shop through."
"One of the best malls I've ever visited! Huge selections of places to shop and eat."
Cons:
"Now stores are open one day, gone the next. No real stores of value, maybe Sears for tools and tires."
"Main retail stores non existent and being replaced with new gen incense that is nauseating to walk past."
"But Macy's didn't have enough cashiers or fitting rooms."
"The mall is nice but omg they really NEED to update their directories in there cause they have like 7 different stores with the same location number and some of the stores aren't even there anymore."
"They also need to get some better stores where people have more choices and better products."
"Horrible selection of clothing stores. No new fashions. Bunch of kids hanging out causing trouble."
"The store selection has faltered significantly."
Accessibility and Convenience
Pros:
"It has multiple entrances that are wheelchair accessible large parking lots and plenty of handicap parking."
"The Glenbrook mall has a lot of space to walk around and is easy to navigate."
"Parking and layout is fantastic compared to other malls."
"Clean n lotta variety of shopping. Has beautiful fountains n a food court with several choices of food. It is also handicap accessible with handicap restrooms."
"Parking is readily available and there are plenty of handicapped spaces."
"It's nice to have an indoor mall during the cold winter. There's plenty of parking."
"Very nice mall. Food court is always clean and it's nice the upstairs where stores are can be completely walked around without getting lost."
Cons:
"I really wish you guys would offer the option of wheelchairs closer to the doors."
"The parking lot itself is a Hodge podge of entrances and exits, poorly defined pathways, and a miasma of blindspots."
"I was just asked to leave because apparently it's against private code to video tape a public area?"
"Mall security lately has been very rude without any reason. They're kicking people out of the parking lot who are talking without any reasoning/with a bad attitude."
"The mall is a nice place to hangout with friends, but the security make the experience way more unenjoyable."
"This mall was probably the worst one I’ve been too. The bathrooms where really dirty, the shoe shops only have size 9+ in men’s and size 10 in women’s."
"Stores are pretty good bit i found that poop was smeared on toilet paper dispensers in two different restrooms."
Customer Service
Pros:
"First time there and it was great ... Merchants we're very friendly and the Pandora Store the staff was great and patient they were getting ready to close and we walked in not once did anyone say we were closing they waited on me until I decided wast I wanted ..... Thank you."
"This is for the young man who works in footlocker...Kamari m. You are a pro at your job you were friendly professional and quick to help..."
"There are three kiosks, Buckle Up, NE Wear, and Designer Fashion, in front of American Eagle and Express Men. Not only are the jewelry and handbags cool and priced just right, but the customer service is excellent! They ALWAYS have great deals, I mean GREAT!"
"Santa and his helpers at the Glen Brook Mall this year FANTASTIC!!!"
"The staff is super friendly and helpful in answering any questions or concerns I have."
"Finally I find a very nice maintenance man. He explained that they were given a kiosk to sell cookies but didn't know if they were there tonight."
"My experience was amazing. Great service in most stores."