Montgomery Mall Reviews Summary

General Mall Experience

Pros:

• "This mall is medium sized, clean and well-lit."
• "Very nice suburban mall."
• "Most spaces are occupied so there are lots of good choices to spend your paycheck."
• "It has 2 great anchor stores, Macys and JC Penney."
• "They have a decent variety of stores, including most of the standard mall stores such as Macy's, J.C. Penney's, Spencer's and several jewelry and cellphone stores."
• "It's a good place to walk around as workout."
• "There are several SEPTA bus routes that pick up and drop off at the back entrance, so if you don't drive you can still get here easily."

Cons:

• "It’s sad to see this mall dying, nobody I know really goes here anymore."
• "The mall as a whole could definitely be cleaner, this is definitely the dirtiest Simon mall I've ever been in."
• "pretty much one of the most boring malls I've ever been to."
• "Why is this mall still open. It looks like a ghost town."
• "I’m so disappointed that the elevator is broke! I broke my ankle and have been using a knee scooter to get around."
• "This mall could do better i been going here my whole life and i feel its not what it used to be in the 90s."
• "Dying mall. Mall is clean and in good shape. Just no stores."

Food and Dining

Pros:

• "Then at Starbucks everything was quiet and a nice atmosphere."
• "Good eating options with food court and other popular chained restaurants."
• "The food court is huge and pretty good."
• "It’s definitely very kid friendly there’s a lot of rides and play area for children to play."
• "As a senior citizen with a movement disorder, the mall, with two levels and three anchor stores while spread out over a considerable area, makes provision in the public area for overstuffed seating at reasonable distances to recharge and relax."
• "It has restaurants attached, as well as an affordable food court, and it has a Wegmans attached."
• "The food court is dwindling away to nothing."

Cons:

• "I love the food but, too many calories! Why can't they make things more healthy?"
• "In the food court there are only a few auctions there like Chinese, pizza, burgers and there is another halal store like dilshad."
• "There is not many places to eat in food court."
• "The food court is small with limited options, yet they do have a Chic-fil-a!"
• "Food court is dirty."
• "The food court is also half closed."
• "The food court is a joke."

Customer Service

Pros:

• "I always get first class service at the Verizon Store."
• "Truly great staff: knowledgeable, courteous, and able to answer all questions and concerns about our item and purchase."
• "Staff is super friendly and quick to respond."

Cons:

• "Security guard was rude and unnecessary."
• "Customer service is sad. My 10 year old son came up to buy a gift card and was told he cant use cash."
• "The Indian looking guy who work here night shift is one of the rudest ignorant people I have ever met."
• "Hey my girlfriend went to American eagle and did not enjoy her experience."
• "The staff did not seem to be on the same page on what was apart of the coupon and what was not so that made shopping unenjoyable."
• "The manager Rudy is a major a hole and only cared about his commission."
• "I'm extremely discouraged and not happy at all with the NEW OWNERS of this mall."

Store Variety and Availability

Pros:

• "Fyi this mall was recently purchased by a company that refurbishes malls."
• "Most stores were closed for holiday."
• "Only a few of the big store shops are open like Macy's, H&M, forever 21."
• "Many stores offer mall employee discount if you work here."
• "I hope this mall stays in business for the people!"
• "The number of stores open inside this mall far outnumber the ones that are empty."
• "Always a great place and they have really done a great job upgrading the stores and everything in the mall from inside to outside !!"

Cons:

• "There were 3 to 4 stores I would go to is down to 1 store remaining which does not give me the reason why to come back."
• "Great variety of new stores, like J. Crew and Banana Republic."
• "It's always clean looks good and more updated then the others."
• "The stores that are still there are very nice and well run, but the number of closed places keeps going up."
• "Honestly such a boring mall with very few stores, and any stores they do have are outdated and messy."
• "So many vacancies and usually is isolated."
• "The best addition is the Wegmans supermarket. Their prepared food section is unsurpassed!"

Accessibility and Facilities

Pros:

• "It's a nice mall with a convenient selection of stores and services."
• "Easy to find as it is right off of 309 and 202."
• "Parking lot is big so you shouldn't have trouble finding a spot."

Cons:

• "For an able-bodied person the mall is doing well but for a month now the elevator has been broken."
• "In stores, it becomes more difficult to find seating."
• "They have a section for children."
• "It's a fairly big mall and have almost everything you need."
• "Anchor stores include SEARS, JC PENNEY, MACYS, Dick's Clothing & Sporting Goods and, believe it or not, Wegmans!"
• "Everything is handicap accessible it is a multi-level Mall."
• "Just one elevator and in the middle of the mall is a dumb design."

Atmosphere and Cleanliness

Pros:

• "This is a nice and clean mall to visit."
• "It is very clean."
• "Nice mall, very clean, good variety of stores."

Cons:

• "This mall is absolutely DEPRESSING."
• "I'm saddened to see a lot of stores in this mall being closed now."
• "This place needs to be shut down and seriously be renovated with more acceptable attractions."
• "Dying mall that has been trying to revamp what it has to offer to the local people."
• "The mall is clean and plays good music."
• "This is a beautiful mall. Always very clean."
• "First Floor Family bathroom I used was NASTY toilet clogged up, no paper towels and the door on the toilet I used was bent like it was kicked open."