Address: 253 St Georges Ave, Rahway, NJ 07065, USA
Phone: +17323663773
Rating: 4.6
based on 231 reviews.
Customer Service
Pros:
"Raymond and Josue did such a good job of explaining what was going on with my car and I felt confident that they weren't taking advantage of me."
"Michael the shop manager was very polite and patient with me."
"Khalil was awesome! He was very professional. He explained everything to me and answered all of my questions."
"The staff were so helpful and friendly!"
"Greg and Dave were the true rockstars!"
"Mike and the Mavis team was absolutely amazing!"
"Michael and the team were fantastic. I really appreciate the patience he had on the phone with all my questions."
Cons:
"Don’t expect to be in and out. Job completed to satisfaction but the time was excessive."
"If there were lesser score of one star, that’s what I would offer this location."
"Avoid this place at all cost."
"I come in during my appointment time and after waiting for 40 minutes with my car parked in the same spot, I ask how much longer and they proceed to take another 2 hours to do the job."
"I'm done with Mavis, I spoke with the manager here, Khalil, who wasn't rude, but he wasn't knowledgeable either."
"They took advantage of customers that don't have good English and old."
"I wouldn't recommend this location! They don't communicate with you."
Quality of Work
Pros:
"He took care of my truck himself, which I thought was very courteous."
"They went above and beyond to ensure my car was taken cared in a promptly and professional manner."
"The entire team is professional and performs top notch, quality work."
"They handled it like the professionals they are and my car runs almost like new."
"They made sure everything was done in safe and effective manner…."
"The team properly evaluated the wear and tear on my tires."
"Wheel alignment was perfect and all 4 wheels were balanced perfectly."
Cons:
"I know accidents happen but this wasn’t a great first impression of Mavis for me unfortunately."
"This place continues to damage items within my vehicle after I come just for tires."
"I recently visited a Mavis location for a wheel alignment on my vehicle, only to find that the all-wheel-drive steering was in worse condition afterward."
"I went for a flat tire, but they scratch my door of my new car, whoever did it wasn't careful."
"They hire techs who have no clue what they are doing, and will damage your property or not properly install a new tire."
"I went to Mavis for new Tires, I left with Damaged two non repairable chrome Rims."
"Then, I come in with all my tire sensors working just fine and leave with all 4 of them not working."
Efficiency and Timeliness
Pros:
"I blew out a tire 100+ miles from home. Mavis had my tire in stock and, even though they were busy as heck, they squeezed me in and got me out the door in a few hours."
"I was in and out very quickly."
"Freddy replaced my tire in around 5 minutes."
"I was out in 45 mins as they told me."
"They got me in fast, explained the issue and fixed it quickly."
"Quick service, dropped my car off right before closing and it was done first thing next morning."
"Had me on my way in seconds."
Cons:
"Sounds very funny and sketchy right?"
"Over priced, they took a whole hour to change tires."
"The car got done at 7:10 pm because they didn’t have the right tools to take a stuck lug nut off."
"It took 3.5 hours. There were only two customers before me."
"I didn't get out of there till 6pm."
"I had a emergency in the morning, my tire pop and it was 7:30am in the morning and the guy came to the shop 8 am and he took my car in right way and started to work on it."
"Then around 6pm they started to put the wheels back on the car all except 1."
Value and Pricing
Pros:
"He was able to find me a 4th tire on the fly and hooked me up with a better deal than other places around."
"They also had a good deal with a rebate up to $150."
"They provided a large selection of tire Options for my Jeep Compass, fast, same day service and a great discount."
"Greg was great gave me a small discount and was very nice."
"Amazing customer service, price was exactly what was quoted on the phone."
"The prices there were very accommodating."
"They had it done within 2 hours and gave me a good deal."
Cons:
"I used Mavis for years but lately they seemed to be overcharging and scamming."
"First it was tires which didn’t reach tread covered under warranty and they offered me a “discount” on the new set which I needed within a year of the old set."
"Now more recently (Nov 2023) I needed new tires again and I take advantage of a “Black Friday” sale and they say I qualify for a rebate but because my appointment for installation was after the rebate period I don’t qualify."
"Warning, these people will bleed you dry!"
"Dealerships are way too expensive and over charge all the customers."
"If I could give you negative stars I would! I got my car fixed 9 months ago with new rotors and now they went bad."
"I spoke with the management over the weekend and they said they would fix it at no cost. I get there today first thing and they basically spit in my face."