"We felt heard and comfortable working with Usman."
"Joel Robles is a great salesman. It was a pleasure to work with him. Very responsive to emails/requests."
"Carlos helped me to get a loaner when the shuttle the call center promised wasn’t available for my destination."
"Joel went above and beyond by communicating with me, even on his days off, making sure that the vehicle gets delivered and is ready for a present on my Dad‘s Birthday."
"The customer service was good."
"They answered every question I had and made buying my new sequoia a seamless and fun experience."
"Every visit I have had at Toyota, specifically the Westport location, has been a positive experience."
Cons:
"I hate this place so much and I hate doing business with them... it's always a miserable experience !!!"
"TERRIBLE customer service, very unhappy the way they dealt with me after I found a mouse nest under the hood."
"If it was up to my first impression with Bad Attitude Brad I would never return."
"I don't recommend it to anyone."
"They never attempt to make you a deal or work with you at all."
"I am appalled at the poor service the Service Center provides."
"Their service department is the worst."
Sales Experience
Pros:
"Just purchased a new 4runner with Nick Roberts process was easy."
"I would highly recommend this dealership to everyone based on my personal experience with this purchase."
"Ok, where do I start? My car buying experience has never been so pleasant and fun."
"Happy to recommend this Toyota dealership."
"I've bought two cars there this year and both experiences have been first rate with both sales and service."
"Our salesperson was stellar and we will definitely be returning to replace our second vehicle when it is time."
"I would highly recommend this dealership for a Toyota, and if you go there, ask for Joey!"
Cons:
"It show you value money over all else."
"Unfortunately they low-balled our trade in and we could not make it happen."
"On the 19th I will be without a vehicle to drive for work, and since I’m unable to get ahold of anyone at the dealer, I feel like I have no options and am stuck."
"They are the worst. It's always a different price over the phone than it is when you're actually at the dealership."
"They refused to do anything about it and tried charging me $12 for a $4 coin cell battery."
"I would AVOID the dealership altogether."
"They are very nasty and rude. Their customers' service stinks."
Service Department
Pros:
"They will shuttle you to and from work."
"Exceptional service!!!"
"The service took 60 minutes, and there were no issues—a very positive experience."
"Wonderful, friendly and professional people from the individual who met me at my car to the service people inside."
"The space was clean and comfortable."
"The service team customer service was impeccable with the follow up and resolution."
"The whole 'team' at Toyota was professional & the facility is clean & well run."
Cons:
"Scheduled an appointment to fix the recall problem... Two days later am informed the recalled parts are back ordered."
"Specifically for their service department - work was great but prices are absolutely absurd and defy logic."
"I had to wait 2 1/2 hours for an oil change. Way too much time."
"They provide excellent service. But charging $215 an hour to diagnose a car problem even if they find the problem in ten minutes???"
"They try to sell you things that you don’t need. Be very careful! Windshield wipers $105.69 Cabin air filter $83.91 and Battery $288.31."
"They refused to return the money and said that they needed another thousand to solve this problem."
"For 2 years, they have not solved a single problem... they put a figure in the documents that was 50 dollars more."
Pricing and Fees
Pros:
"They are competitively priced and will work with you on your price point."
"I got a great deal on maintenance and warranty and I even got some TRD swag."
"These guys eventually were able to provide the best pricing, communication and customer service."
"No aggressive sales tactics or 'dealership adjustments', and we had a deal in under 30 minutes."
"Seamless transaction experience! They are personal and experts in their field!"
"I have full confidence in the quality of the workmanship at Toyota Westport."
"The service was done on time and at a reasonable cost."