DCH Brunswick Toyota Reviews Summary

Customer Service

Pros:

• "Our salesman Stanhope Otuonye went above and beyond to make our car buying experience truly memorable."
• "Jay Nunez is best salesman. Very friendly, patient and helpful."
• "Our Client Advisor Ava and the Sales Manager Mike were nothing short of exceptional from start to finish."
• "VIP Coordinator Nikolai Yershov... was friendly and patient answering all our questions, and found the right car for our needs."
• "Russell, the finance rep was also great, great small talk and made the process quick and easy for us to finish signing in less than an hour."
• "I applaud DCH Brunswick Toyota for their professionalism and commitment to their customers."
• "Richard Mootz in the Service Department and his staff were extremely helpful in answering any and all of my questions."

Cons:

• "Ridiculous place. They quoted me $80 to replace the cabin air filter on my Rav4."
• "3 hours for an oil change is inappropriate."
• "Asked the dealership how much they would charge to replace the serpentine belt and they quoted me an obscene amount."
• "Never doing business there again."
• "Always transfer my call to answering machine...get no response at all."
• "The next day, the tire pressure light was on... Then I found out that the tires were not rotated at all. Very disappointed! Will never go again!"
• "Complete waste of 6 hours of my time. I did not even get an apology. I will never ever bring my vehicle back to this service department."

Sales Experience

Pros:

• "This was by far the easiest process by far. In and out in less the two hours including a test drive."
• "Simply the best Toyota in NJ hands down."
• "Samuel Mejia was my first point of contact and he did his best to explain all the available options and get me the best."
• "Dealership is a winner. Led by the GM Lisa."
• "If you're in the market for a Toyota, Nelson Moreno here is your man."
• "The whole experience at DCH was fantastic."
• "Jay Nunez was super helpful in getting me exactly what I wanted."

Cons:

• "Always make sure that you as a buyer negotiate your terms and prices and ask if certain packages are already included and check to make sure because... I was told yes only to find out during financial paperwork that it wasn’t."
• "They tried to tell me that these repairs were not covered under my warranty because of a “missing zip tie”...DO NOT TRUST THEM."
• "I am very upset with the price I paid for used Toyota Camry. I feel cheated by DCH Toyota deanship after looking at these price difference."
• "Went to buy a truck, online price was mid twenties and refused to sell for that price."
• "Upon arriving I was told said car was 'just sold' and attempted to sell me a car for $10,000 more."
• "01/31/2024 Biggest disappointments after 45 days past I spoke with DCH used car Manager Michael SerraI about my car title and license and I found out DCH sold a car without having clear title in hand."
• "Professional but deceptive. Quoted a price saying including all the taxes and fee, but have extra fees on the day of purchase."

Post-Sale and Service

Pros:

• "I love my new ride and its so reliable."
• "Job well done and highly recommended."
• "I will definitely be telling everyone about my experience with DCH Brunswick Toyota."
• "Amazing! We had an issue with our Toyota while driving back to our home hundreds of miles away."
• "Would highly recommend purchasing another vehicle with Hamza and the DCH staff."
• "This is the 4th vehicle I have purchased from DCH Brunswick Toyota and I will be back."
• "Ryan in the finance department was excellent as well and made the paperwork and singing process a breeze."

Cons:

• "It’s been over a month and still have yet to receive my title, tag or registration."
• "They never ordered the parts. Instead of calling me ahead of time to inform me that they don't have the parts yet, no communication."
• "The service advisor told me, they did order my key, but not arrived yet. And he has no idea about the ETA of my 2nd key."
• "Update - you promised I will get my second key soon, never happened and you don't answer to any requests."
• "I took a half day off to pick up my 2nd key, but finally got nothing, not even an apology. Very disappointed."
• "Salesman Stanhope sold me a used 2021 Toyota Corolla and explained to me ToyotaCare would be included with the monthly payment."
• "Sold me a used car with an alternator problem."