Hudson Toyota Reviews Summary

Category: Toyota dealer

Address: 599 NJ-440, Jersey City, NJ 07305, USA

Phone: +12017135508

Rating: 4.4
based on 358 reviews.

Customer Service

Pros:

  • "Hudson Toyota is always pleasure to work with in general but of course they’re level of satisfaction is top notch!"
  • "Would absolutely recommended!!"
  • "Thank you Alejandro and Hudson Toyota for a great car-buying experience!"
  • "Angie was amazing. Helped very thoroughly with every car she was showing me test driving it."
  • "Oliver always goes over and beyond to help me."
  • "Had such a great experience at Hudson Toyota! Oliver was very quick to answer every question that I had and knew everything about my new Camry."
  • "Everyone involved is courteous and professional Especially Abel Peña and Reza Amin."

Cons:

  • "It felt rushed and belittling as if they felt like they were being judged on their appearance."
  • "I visited this time for my car's first service, but it was very bad experience."
  • "It turns out the salesman never cancelled the deposit or issued my refund."
  • "Not recommended. If you need service and want a place that will communicate with you and treat you with respect, you will have to look elsewhere."
  • "The service manager is the worst person I had ever deal with."
  • "The treatment with me this time was not civil."
  • "Unfriendly experience with Hudson Toyota."

Vehicle Purchase & Price

Pros:

  • "I recently purchased my very first brand new car (Rav4 Xle 2021) from this dealership and the experience was great!"
  • "I am extremely happy with my choice in car and had the best experience with my purchase."
  • "Toyota Corolla 2023 hybrid is impressive after driving weeks I have not needed to visit a gas station excellent choice for budget minded driver."
  • "I just got my new Highlander would not have been possible to obtain it without Imran Riaz's help."
  • "Alejandro went above and beyond to ensure that I was completely satisfied with my purchase."
  • "She not only assisted us in selling our vehicle but also persuaded us to purchase a new one, which proved to be a wise decision."
  • "We purchased a 2018 Highlander, which I absolutely love!"

Cons:

  • "Be very careful guys, because they are sealing car with fake car fax."
  • "We wanted to lease a car, and they gave us really high numbers compared to the market."
  • "The dealer added over $2,000 of add-ons (paint protective film, mud guards, etc.) knowing that they could just call the next person on the waitlist if I walked away."
  • "The person wasn't even ready to give any additional information or give me a quote."
  • "The salesman tried to tell me that I needed to put down a deposit to reserve/order a new car because they did not have/keep any in stock on the lot before he could 'run any numbers,' and tell me what the monthly payment would be."
  • "They broke my USB port and now want to charge me for repairing something that is not my fault."
  • "In the website APR was 5.99% and in the contract they charged me 8.79% for RAV 4 LE."

Staff & Communication

Pros:

  • "Nissim Levy was my sales person and really went above and beyond to make sure my wife and I were happy with our deal."
  • "I have never met a salesman who is as devoted to his customers as Edwar is."
  • "Leo was very knowledgeable, he was upfront and honest."
  • "I highly recommend Hudson Toyota for anyone considering a vehicle purchase."
  • "I highly recommend buying your new Toyota from Hudson Toyota."
  • "Hudson Toyota has friendly, courteous staff. The waiting area is comfortable with a nice hot chocolate/coffee machine."
  • "Oliver’s dedication to providing exceptional customer service left me not only with a new leased car but also with a smile on my face."

Cons:

  • "The responsiveness of communication by the sales team was poor. It would take days for them to reply to an email."
  • "The salesperson was trying to be all in my personal business, offered me absolutely no help with what I had to work with financially."
  • "The upper level salesman or some manager was so rude to us. He whistled at us to come sit at the table instead of just coming to us."
  • "This is beyond disappointment."
  • "I took my car here a week ago for some basic service and I have received no updates whatsoever."
  • "I’m still waiting for my plate!"
  • "I got a call from a rude employee saying that my car had been ready (how was I suppose to know), and they were trying to contact me and asking me to return their car like I was withholding it."

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