"The staff was very inviting, we received caring and personalized treatment."
"Can not say enough good things about the customer service and attention to our needs."
"Their exceptional communication skills and willingness to address all my questions and concerns made me feel confident and valued as a customer."
"The whole team was fast and friendly in replying to my initial inquiry through the website."
"He answered all of our questions and was super helpful with any concerns we had."
"The efficiency and dedication they demonstrated were nothing short of remarkable."
Cons:
"Been calling to get the car into service and getting the run around. Very very disappointed, no one has responded."
"Jeff Jafrey...lack of professionalism was unappreciated."
"From the time I walked into Mr. Schneider area/office he has been condescending, showing me a nasty attitude and was rude."
"We were told that the “dealership warranty” does not cover the issues with the car."
"This place is a joke and gives not the slightest care about you once you've left and they've made their sale."
"I don’t appreciate being treated in such a way. I have shared this experience with my colleagues and hopefully no more people have to go through this."
"I thought this place was legit, but my experience is nothing but a nightmare....a year later."
Sales Experience
Pros:
"Went in with the intension of browsing and getting some quotes and ended up leaving with a brand new car."
"The sales staff met with us on two occasions and made the entire process seamless."
"Christopher D'Onofrio was very knowledgeable and treated us like family."
"Thank you to Vasyl for making this a great experience !!"
"Andy’s guidance, honesty, and personality made this the most pleasurable experience!"
"Price negotiation was transparent and fair, no sales pressure tactics."
"Negotiations were quick and respectful, the vehicle was prepared quickly for departure."
Cons:
"Despite agreeing on a final price for the Toyota Grand Highlander Storm Blue, I was shocked when they attempted to inflate the cost at the last minute."
"Bought a mercedes s550 from them last week CASH, and car has issues which is potentially a safety hazard."
"It's disappointing that such deceptive practices tarnish Toyota's reputation, leaving me with a sour taste in my mouth and a warning for potential buyers to approach with caution."
"They offer great prices but are not really helpful for military buyers."
"I was driving around with an expired registration for a while just hoping I wouldn't get in trouble, and now am trying to do it other part of it online myself."
"He played the waiting game with me and it was very obvious because it does not take 6 hours to change oil and replace 2 tires."
"I would never recommend any family, friends or colleagues to ever come to this location."
Vehicle Quality
Pros:
"I put the truck to immediate work down in Georgia working several beeyards, and am very happy with my purchase."
"I ended up purchasing a one year old vehicle at an excellent price that I have been searching around for a while for and everybody."
"We are satisfied with our new Highlander, and they were generous with our Prius that was traded in."
"I am now a proud owner of a Toyota Rav4 Hybrid, my next car purchase is also from this showroom."
"I love my vehicle to date."
"Purchased one of Toyota’s most sought after and rare vehicles, a 4 RUNNER TRD PRO - and she was amazing."
"I left the dealership with a car that I absolutely love - a 2021 RAV4."
Cons:
"Let’s see how the vehicle holds up on the other end ;D"
"No cons mentioned specifically about overall satisfaction."
"No cons mentioned specifically about dealership services."
"No cons mentioned specifically about customer service."
"On January 22 the battery on my Avalon ‘died’... Today is January 24 and I am still waiting for that call."
"Can't wait to race in my Supra. See you on the track!"
"He tried to work with what we had and wanted! We left with a beautiful 2023 Tahoe, Chevy"
Dealership Environment
Pros:
"The dealership is very clean and has a great waiting area with coffee and snacks for its customers."
"The selection of vehicles was impressive."
"The team at Prestige Toyota demonstrated unparalleled transparency throughout the transaction."
"The entire car-buying process seamless and stress-free."
"Great experience overall"
"It was the nicest car buying experience we have ever had."
"No smoke and mirrors, no tricks, no pressure just good old fashion help, kindness, and very experienced guidance."
Cons:
"We were ready to try another dealership!"
"Have used Prestige for the last 6 years, service department is awesome."
"Definitely a ⭐️⭐️⭐️⭐️⭐️ service"
"Highly recommend"
"Awesome service and quality displayed from this dealership made my experience so much more enjoyable."
"They have been extremely helpful, patient, and friendly."