Prestige Toyota of Ramsey Reviews Summary

Category: Toyota dealer

Address: 1096 NJ-17, Ramsey, NJ 07446, USA

Phone: +15512524147

Rating: 4.5
based on 321 reviews.

Customer Service

Pros:

  • "The customer service was impeccable!"
  • "The staff was very inviting, we received caring and personalized treatment."
  • "Can not say enough good things about the customer service and attention to our needs."
  • "Their exceptional communication skills and willingness to address all my questions and concerns made me feel confident and valued as a customer."
  • "The whole team was fast and friendly in replying to my initial inquiry through the website."
  • "He answered all of our questions and was super helpful with any concerns we had."
  • "The efficiency and dedication they demonstrated were nothing short of remarkable."

Cons:

  • "Been calling to get the car into service and getting the run around. Very very disappointed, no one has responded."
  • "Jeff Jafrey...lack of professionalism was unappreciated."
  • "From the time I walked into Mr. Schneider area/office he has been condescending, showing me a nasty attitude and was rude."
  • "We were told that the “dealership warranty” does not cover the issues with the car."
  • "This place is a joke and gives not the slightest care about you once you've left and they've made their sale."
  • "I don’t appreciate being treated in such a way. I have shared this experience with my colleagues and hopefully no more people have to go through this."
  • "I thought this place was legit, but my experience is nothing but a nightmare....a year later."

Sales Experience

Pros:

  • "Went in with the intension of browsing and getting some quotes and ended up leaving with a brand new car."
  • "The sales staff met with us on two occasions and made the entire process seamless."
  • "Christopher D'Onofrio was very knowledgeable and treated us like family."
  • "Thank you to Vasyl for making this a great experience !!"
  • "Andy’s guidance, honesty, and personality made this the most pleasurable experience!"
  • "Price negotiation was transparent and fair, no sales pressure tactics."
  • "Negotiations were quick and respectful, the vehicle was prepared quickly for departure."

Cons:

  • "Despite agreeing on a final price for the Toyota Grand Highlander Storm Blue, I was shocked when they attempted to inflate the cost at the last minute."
  • "Bought a mercedes s550 from them last week CASH, and car has issues which is potentially a safety hazard."
  • "It's disappointing that such deceptive practices tarnish Toyota's reputation, leaving me with a sour taste in my mouth and a warning for potential buyers to approach with caution."
  • "They offer great prices but are not really helpful for military buyers."
  • "I was driving around with an expired registration for a while just hoping I wouldn't get in trouble, and now am trying to do it other part of it online myself."
  • "He played the waiting game with me and it was very obvious because it does not take 6 hours to change oil and replace 2 tires."
  • "I would never recommend any family, friends or colleagues to ever come to this location."

Vehicle Quality

Pros:

  • "I put the truck to immediate work down in Georgia working several beeyards, and am very happy with my purchase."
  • "I ended up purchasing a one year old vehicle at an excellent price that I have been searching around for a while for and everybody."
  • "We are satisfied with our new Highlander, and they were generous with our Prius that was traded in."
  • "I am now a proud owner of a Toyota Rav4 Hybrid, my next car purchase is also from this showroom."
  • "I love my vehicle to date."
  • "Purchased one of Toyota’s most sought after and rare vehicles, a 4 RUNNER TRD PRO - and she was amazing."
  • "I left the dealership with a car that I absolutely love - a 2021 RAV4."

Cons:

  • "Let’s see how the vehicle holds up on the other end ;D"
  • "No cons mentioned specifically about overall satisfaction."
  • "No cons mentioned specifically about dealership services."
  • "No cons mentioned specifically about customer service."
  • "On January 22 the battery on my Avalon ‘died’... Today is January 24 and I am still waiting for that call."
  • "Can't wait to race in my Supra. See you on the track!"
  • "He tried to work with what we had and wanted! We left with a beautiful 2023 Tahoe, Chevy"

Dealership Environment

Pros:

  • "The dealership is very clean and has a great waiting area with coffee and snacks for its customers."
  • "The selection of vehicles was impressive."
  • "The team at Prestige Toyota demonstrated unparalleled transparency throughout the transaction."
  • "The entire car-buying process seamless and stress-free."
  • "Great experience overall"
  • "It was the nicest car buying experience we have ever had."
  • "No smoke and mirrors, no tricks, no pressure just good old fashion help, kindness, and very experienced guidance."

Cons:

  • "We were ready to try another dealership!"
  • "Have used Prestige for the last 6 years, service department is awesome."
  • "Definitely a ⭐️⭐️⭐️⭐️⭐️ service"
  • "Highly recommend"
  • "Awesome service and quality displayed from this dealership made my experience so much more enjoyable."
  • "They have been extremely helpful, patient, and friendly."
  • "I highly recommend Prestige Toyota of Ramsey."

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