Trek Bicycle Cherry Hill Reviews Summary

Customer Service

Pros:

• "Knowledgeable and friendly staff who are enthusiastic about the excellent products they sell and service."
• "Your entire staff is A++++."
• "Steve was attentive and listened."
• "Outstanding. The products and employees are exceptional."
• "Everyone in the Cherry Hill store is super helpful and friendly."
• "Amazing employees who are knowledgeable and who genuinely want to make your experience excellent."
• "The customer service was extremely friendly and knowledgeable."

Cons:

• "Very unhappy with attention to safety here this morning."
• "Few days after, I replied to a survey email from them, in which it stated they would reach out to me, but so far nothing! It’s been a week already!!"
• "I visited to buy their bike Trek domani but the sales person didn't want to explain about it until I'll be buying it."
• "DISSATISFIED w/ the service. The store was busy and I had a kid (look like he was 12) to assist me."
• "I believe their very subjective assessments and their attempt to make as much money as possible upselling is dishonest and no way to build a customer base that is trusting and loyal."
• "I never leave reviews and I wish I didn't leave the first one that I wrote let me explain, I bought a bicycle from Cherry Hill trek and when I got it home the handlebars, the grips, the seat post and seat, and tires were not the same ones as advertised."
• "Drove almost 2 hours to pick up a procaliber 9.6 only to be told in a very rude and unprofessional manner that the store policy wouldn’t allow him(john) to look up my account."

Product Quality and Selection

Pros:

• "Good supply of bikes and supplies."
• "The downtube storage in the Domane SL4 that I purchased is awesome."
• "Trek bikes are built to last and worth the cost."
• "The bikes are high quality and the trade up program for kids helps make upgrading bikes as they grow more affordable."
• "I love the bike and riding so much! I will most likely be upgrading in the next couple of years and am positive that Trek and this location will be my bike brand of choice long into the future."
• "Your team helped me upgrade my 25 year old 930 Singletrack in the spring."
• "Looking forward to new adventures on my sweet Dual sport 3!!"

Cons:

• "So I bought another kickstand from them that was built better for $15.00 after just buying the bike the previous week for $4,000 I installed it my self."
• "At one point the store manager was very diligent in helping me get a full refund on bike shoes that my daughter bought but never used, and some time had elapsed since the purchase."
• "I dropped my Trek off for a Level 2 maintenance service... on day #7 I called and the bike hadn't even been touched."
• "I guess trust is not a corporate policy and I should have got it in writing."
• "I go there because I bought a new $4,000 Trek ebike... totally worthless service people who can fix nothing! I do not recommend this bike shop at all!"
• "They also push the expensive tune ups. Really? For a busted cable? Beware!"
• "I'll never go back but one good thing happened though I left the place and I found the exact bike which I wanted with etap and size I wanted less than a week after."

Service and Repair

Pros:

• "Friendly and helpful associates really went out of their way to get the parts needed to repair my bike."
• "Personalized service, and, willingness to serve the customer when things don't go quite right."
• "Excellent service and tune-up done to my expectation."
• "Prompt service and repair."
• "The service department is very fair and took care of all of the issues I was having with my fairly new bike that had issues from the original store of purchase."
• "Brought it in for a simple tire/tube repair and they took it right back and actually ended up finding a bigger issue with the wheel and fixed that as well all in under 30 minutes."
• "The mechanic who worked on the bike was knowledgeable, diligent, and precise."

Cons:

• "Guy at front counter led me to the service desk, ‘right this way, sir.’ I felt like I was being led to something (red flag!)"
• "I tried fixing a flat bicycle tire myself, but I was way over my head. I ended up taking the bicycle to Trek, where they replaced both tires and tubes, and got me on my way."
• "I could tell that tape wasn’t put in in the same direction on both sides. There were also some kinks on the wrap."
• "Great service.. but work was not so good."