"The beer selection alone is the size of most liquor stores."
"This is a large liquor store with good assortment of wines."
"Great selection of every kind of liquor and wines."
"This location has a large selection."
"They have Winery Direct wines, imported directly from the wineries."
"Total Wine also carries beer from places across the U.S. that you won't find in other stores."
"Great selection of beers, wines and whiskeys."
Cons:
"All in all it is an overrated wine store with a mediocre beer selection."
"No growler fills or beer worth going out of your way for."
"While they do not carry everything I like, Total Wine carries the majority."
"But don't expect to ever find the 'hot' whiskeys. I hear they only sell those to their preferred customers."
"The website for this entire chain is ridiculously unreliable. Says they have things in stock that they don't."
Pricing and Deals
Pros:
"They have nice prices."
"The place is rarely crowded and there are always good offers."
"Competitively priced too and their regular deals are mostly genuine discounts."
"Best prices that I've found for wine in Union county, especially if buying in bulk."
"Prices are very reasonable too."
"Prices are competitive and reasonable."
"Many wines have a 'Mix 6' pricing which is a great way to stock up and save."
Cons:
"Prices not as good as they used to be. Just don't show up 15 mins before closing.. They follow you around."
"However, it's really disconcerting that this store keeps overcharging people by charging a higher price at checkout than what is shown on the shelf sticker or display sign."
"Some things are more expensive than other places."
Customer Service
Pros:
"The employees are happy to help and give recommendations."
"Very clean and staff very helpful."
"The staff is very helpful. They are not pushy or intrusive."
"Staff is knowledgeable and friendly."
"The staff there is so helpful especially when you are looking to try something new or need help remembering that wine your friend got you that tasted amazing."
"Staffs weren't pushy and good at recommendations."
"The staff is always polite, courteous and eager to help!"
Cons:
"They have nice prices, but the very heavy, very rude, very nasty sales Sista' that I suffered through today was too much."
"BE AWARE INSTACART SHOPPERS WORST STORE EVER…. THE CUSTOMER SERVICE IS HORRID."
"The workers there are extremely rude, I requested help from a woman walking on the floor and she completely dismissed me."
"Customer service was horrible, no one showed me where the bottles I wanted were."
"The salesman pretty much just pushed what wines he wanted to sell."
"Horrible customer service and staff was ridiculously unprofessional."
"Very poor customer service. The store Manager named Scott was very rude."
Store Policies and Experience
Pros:
"There are clearly marked spots to park in next to the building and I did not have to wait long for my order to be brought out."
"You can sign up to earn points and rewards."
"If you have an ad for a product you found cheaper elsewhere, they'll honor it."
"Love that I can order ahead and pickup."
"Pick up was fast and easy and delivered straight to my trunk."
"Don't forget to become a member for special coupons and offers."
"Ordering online through the app is super easy and the prices are very reasonable."
Cons:
"However they keep changing the store around. Moving products."
"It doesn’t make sense. Store is not worth it at all. It’s scum."
"The check-out process is a total disaster."
"Their membership scenario is not worth mentioning... It does not reward you for being a consistent customer... Which makes membership useless."
"Staff was friendly, but they should have said something at the entrance about minors."
"Great selection with very reasonable prices, my only qualm is when I visited I was not allowed to complete my transaction due to a store policy that anyone with a minor(my 5yo cousin who I couldn't leave in the car) can't purchase alcohol."
"They are ridiculous I couldn't buy not even ice because my daughter didnt have id."