Service Professionals - HVAC, Plumbing & Electric Reviews Summary

Customer Service

Pros:

• "Your staff explained all work to be done and exact cost. Staff were timely, neat, and completed all work as contracted."
• "Amanda, who took my call, and others involved in the scheduling and dispatch process kept me well informed of the anticipated ETA."
• "Very courteous, knowledgeable and informative."
• "Carlos looked at my electrical systems and gave me some great tidbits of information along the way which I found very helpful."
• "They were very professional and answered all my questions as the work progressed."
• "He also patiently answered my many questions and explained all my options for further service."
• "The company is very responsive and I appreciate that they call and text when the technician is on the way."

Cons:

• "The technicians who came has no clue what this is about."
• "Hard sell. Quote was 4x those of others, who are all well known in the community for their excellent service."
• "This was one of the worst experiences of my life. While doing a simple PM on my furnace, your technician broke my furnace and left me without heat."
• "I would avoid this company."
• "Now I know I was scammed."
• "The installers who put in the water heater were clueless, took 12 hours to install it incorrectly."
• "I have discussed this manipulative sales tactic and outrageous over pricing with the manager Glen, who promised to call me back with an acceptable solution. Glen has not returned my calls."

Quality of Work

Pros:

• "Having inspected thousands of water heaters, their install was picture perfect."
• "The work done by the Service Professionals team was very good."
• "Service Pros replaced my central A/C system and water heater and Jason and team did an excellent job."
• "He made a very neat, clean repair of wiring in our attic that actually improved what was there before."
• "It’s so nice to find a company that you can trust."
• "The job was excellently achieved with no difficulty."
• "He quickly fixed the issue and problem solved."

Cons:

• "However the charges were a little on the higher side, we paid $550."
• "Technician arrived promptly but spent 4 hours misdiagnosing the problem then sent a $1500 quote to replace a $100 Arzel duct damper which takes less than 30 minutes."
• "Charging a fortune for something unnecessary."
• "The first appointment was cancelled and rescheduled for the next day."
• "The technicians did show up and evaluated the problem, and told us it would cost $230 to repair their botched installation."
• "The technician told us that whoever installed the furnace did not secure it properly to the floor joists above."
• "Terrible. We asked for a maintenance service because our system had not been checked in years and now our thermostat is not working so we have no heat!"

Professionalism

Pros:

• "Very professional, very neat, very fair price and completed the job on time!"
• "Carlos and Kevin, they’re very knowledgeable and honest!"
• "Kevin from service professionals was positively amazing!!!!!!"
• "Thank you guys for a job well done."
• "Giuseppe has done preventive maintenance on our HVACs for years. He is always on time, very professional, great at diagnosing tricky problems."
• "We used this business for a consultation..Scheduled a 7pm appt. and Chris Halasz was absolutely professional, punctual, knowledgeable and very patient in explaining all the details."
• "Immediate response (hours) for a request to have sales representative come to my house to discuss my AC situation."

Cons:

• "All in all I Would not recommend your company to anyone."
• "I would recommend this company to family and friends."
• "It was very confusing between Q electric, Stacy electric and service professionals."
• "Service Professionals just lost a long-term client and I urge you to look elsewhere as this company does not stand behind their work."
• "They are all about splashy marketing materials and overcharging."
• "Then their customer service staff will lie to your face when ask simple questions they simply don't want to answer. Lie after lie after lie."
• "This is a complete failure of Service Professional to act accordingly."