"I was informed via text when the technician would arrive."
"The representative listened attentively to our problem and dispatched the technician to arrive at our home the same morning."
"reception/scheduling/main desk very efficient and helpful."
"Dee was very accommodating when setting up my appointment around my work schedule."
"Making the appointment was simple, the tech texted me when he was on his way, he arrived on time and did his job."
"They responded quickly to any emails or call, and arrived on time when the work started and followed up for the completed inspection."
"The best part of my experience with Air Group was the customer service and responsiveness."
Cons:
"We called several times and were told that they would not help us because we were not contracted with them."
"Reached out to a manager in regards to a specific time, vehicle and incident that happened with one of their awful drivers and never received a call in regards to my situation."
"We never heard from him again. No followup call. Nothing."
"The technician never showed up for my first appointment."
"However, after a conversation with one of their service managers, Gary Haar, I will no longer be using them for anything."
Technical Expertise and Professionalism
Pros:
"They did an outstanding job! It was a two day job and the install crew (4 people) was at our home when they said they would be and were polite and professional."
"Air Group has expertise in all things air."
"Andrew my service guy was super friendly, knowledgeable, and helpful."
"The entire crew was neat and kind, they explained the entire process, they improved the airflow to a perpetually hot area of our home, and we're extremely happy with the new cooling system."
"Our tech., Alessandro, was knowledgable, friendly and thorough."
"The technician was courteous, knowledgeable, thorough, and even went above and beyond to replace the batteries in two of our thermostats that I had not gotten around to."
"James, our service Technician, was very respectable and professional for our annual A/C service maintenance."
Cons:
"Unfortunately the first guy bungled the job by installing my steam boiler with just one pipe from the top of the device."
"The estimate he presented was extremely high for what we expected... we were charged double than what the system usually costs."
"Sort of upset that they couldn’t zone my home as initially stated by the project manager."
"While they can repair an HVAC issue, the cost is outrageous and the professionalism and customer service lacking."
"I cannot recommend Air Group as we felt taken advantage."
"The first worker found that the prior group installed it wrong which was why the air conditioner kept failing the first and second year."
"The technician from Air Group came out to service my air conditioner which stopped working, he found that it was not properly installed and had to be redone."
Responsiveness and Reliability
Pros:
"Had an issue on a Saturday night... arrived at my home Saturday at nearly 9 pm to solve the problem."
"The men came exactly at 8:00am as promised, They were extremely professional and polite."
"Response to emergency repair later in the evening was within 3 hours."
"I called Airgroup at 10am had someone at my house by 2pm and the job was done by 3pm."
"Fast after-hours response to my phone call. Technician arrived within an hour."
"I contacted them online and they called me the next morning... said they could do it that same day."
"Though not an emergency, Airgroup was able to accommodate me with an appointment the next day."
Cons:
"It is the day before Thanksgiving and we have 3 children in the house. Very disappointing and concerning."
"On the morning of the second day of work, said to the homeowner that they needed us to move our car out of the driveway immediately."
Value and Pricing
Pros:
"Air Group charged us around $680 vs $1700 from other company for the same service."
"7 years of financing interest-free? Yes, please!"
"The fees seemed very fair for the scope of the work and we would definitely use this company again."
"Very satisfied and surprised at how competitive their pricing was!"
"The cost of the repair was less than I anticipated."
"They saved me the expense of a new furnace!"
"I find their prices to be very reasonable given the work quality."
Cons:
"I spoke with my fair HAVC guy, and the job should have cost about $625... $1,155 from Air Group."
"I had a negative experience at first for being overcharged for labor and parts but we were able to discuss a fair solution."
"I'm all for paying a fair price, but I have to say that charging me $237 to replace the capacitor is expensive."
"If you want a fair price look elsewhere."
"It was a job that should have cost $600 or less. I would strongly recommend calling another company if you want a fair price and value for the service."
"When it is on 74, it’s warm to sleep. When it’s on 73, it’s too cold... spent over $20000 for something that has been mostly a negative experience."
"We were told our furnace was unrepairable by a tech who was at our house for no more than 5-10 minutes for a cost of $187 dollars."