Service Stars Reviews Summary

Category: HVAC contractor Danbury, Connecticut

Address: 345 Main St 2nd floor, Danbury, CT 06810, USA

Phone: +12037965555

Rating: 4.9
based on 298 reviews.

Professionalism

Pros:

  • "All were respectful of our home, explained what they would do, and accomplished their jobs in a timely manner."
  • "He went above and beyond researching my Lennox system to determine its specifications."
  • "Very professional and answered any questions I had."
  • "The Service Stars team was great. Very courteous and on time."
  • "They were completely professional and personable."
  • "Everyone I worked with was pleasant and helpful."
  • "Each employee has been very professional, courteous, timely and pleasant to work with."

Cons:

  • "Coil duct work miss-alignment by 1in using flexible coupling causes duct restriction - installer manager didn’t acknowledge problem."
  • "I was quoted close to $500 for a simple dishwasher swap on top of the $89 'diagnostic fees'."
  • "I am posting this to warn others that this individual who works here is unhinged."
  • "In an age where we are all trying to keep every penny we make, due to a bad market, there are companies like these who simply don’t care about the customer."
  • "Just a sales scheme to make money. Tell you something is wrong when it isn’t."
  • "I signed for the yearly membership contract. I don't need it anymore and I called to cancel the membership. I was told I need to call 'exactly' one month prior to 12 month period otherwise i will get stuck with another one year with something I don't need."
  • "Where Service Stars fell short for me was in response time... From the day I initially called until furnace repaired, was over 6 weeks and I certainly felt that was too long."

Customer Service

Pros:

  • "Polite, friendly, helpful, caring, and communicative."
  • "The office staff also communicates very well."
  • "They kept in close touch to let me know when the technician could be there."
  • "Answered my call promptly with an appointment."
  • "Marisa was very helpful and accommodating in getting a technician to my home that day."
  • "Service stars took a message, returned my call and booked an appointment in a very timely manner."
  • "Communications was great."

Cons:

  • "I was surprised that when I contacted the business to let them know, they never contacted me back to see the video."
  • "Didn’t call me to schedule install - I had to chase them."
  • "I don't have a problem with the service but given how difficult it is to cancel the yearly contract, I would give one star."
  • "I am posting this to warn others that this individual who works here is unhinged."

Quality of Work

Pros:

  • "He explained our options and completed the work efficiently and neatly."
  • "Justin and his assistant made our fix very easy, and finished quickly."
  • "He resolved my long overdue problem!"
  • "We had Service Stars install a new AC a few years ago and have stayed with them for annual maintenance since they always do a great job."
  • "After the installation was finished, you couldn’t even tell someone had put in pipes through the ceiling."
  • "The quality of work has been great!"
  • "Their quality of work was exceptional."

Cons:

  • "Coil duct work miss-alignment by 1in using flexible coupling causes duct restriction - installer manager didn’t acknowledge problem."
  • "New system didn’t fix my issue- upstairs zone will still not cool below 74."
  • "Just a sales scheme to make money. Tell you something is wrong when it isn’t."

Value

Pros:

  • "Don’t just go for the cheapest price quote, you’ll burn yourself doing this."
  • "Before leaving he gave me some options (and pricing) to prevent future issues."
  • "They offer an awesome service contract which i had purchased."
  • "If you are part of their Club Membership, you’d get discounts on their service fees, even for after-hour services!"
  • "They deliver a great experience. I’m sure not the cheapest, but definitely the best value."
  • "They only fix what is necessary, and charge a fair price."
  • "Wonderful business to work with! I would highly recommend them to anyone looking for professional service and quality work at a fair price."

Cons:

  • "I was quoted close to $500 for a simple dishwasher swap on top of the $89 'diagnostic fees'."
  • "They will try to sell you a subscription model for $30 a month."
  • "They will try to sell you a subscription model for $30 a month and still their price was 3 times than what best buy quoted me."
  • "Service Stars responded promptly to my plumbing leak though I do think they are overpriced."
  • "So Eric was great, but Service Star pricing is for people who can't screw on their own toilet seat."
  • "I signed for the yearly membership contract. I don't need it anymore and I called to cancel the membership. I was told I need to call 'exactly' one month prior to 12 month period otherwise i will get stuck with another one year with something I don't need."

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