Address: 345 Main St 2nd floor, Danbury, CT 06810, USA
Phone: +12037965555
Rating: 4.9
based on 298 reviews.
Professionalism
Pros:
"All were respectful of our home, explained what they would do, and accomplished their jobs in a timely manner."
"He went above and beyond researching my Lennox system to determine its specifications."
"Very professional and answered any questions I had."
"The Service Stars team was great. Very courteous and on time."
"They were completely professional and personable."
"Everyone I worked with was pleasant and helpful."
"Each employee has been very professional, courteous, timely and pleasant to work with."
Cons:
"Coil duct work miss-alignment by 1in using flexible coupling causes duct restriction - installer manager didn’t acknowledge problem."
"I was quoted close to $500 for a simple dishwasher swap on top of the $89 'diagnostic fees'."
"I am posting this to warn others that this individual who works here is unhinged."
"In an age where we are all trying to keep every penny we make, due to a bad market, there are companies like these who simply don’t care about the customer."
"Just a sales scheme to make money. Tell you something is wrong when it isn’t."
"I signed for the yearly membership contract. I don't need it anymore and I called to cancel the membership. I was told I need to call 'exactly' one month prior to 12 month period otherwise i will get stuck with another one year with something I don't need."
"Where Service Stars fell short for me was in response time... From the day I initially called until furnace repaired, was over 6 weeks and I certainly felt that was too long."
Customer Service
Pros:
"Polite, friendly, helpful, caring, and communicative."
"The office staff also communicates very well."
"They kept in close touch to let me know when the technician could be there."
"Answered my call promptly with an appointment."
"Marisa was very helpful and accommodating in getting a technician to my home that day."
"Service stars took a message, returned my call and booked an appointment in a very timely manner."
"Communications was great."
Cons:
"I was surprised that when I contacted the business to let them know, they never contacted me back to see the video."
"Didn’t call me to schedule install - I had to chase them."
"I don't have a problem with the service but given how difficult it is to cancel the yearly contract, I would give one star."
"I am posting this to warn others that this individual who works here is unhinged."
Quality of Work
Pros:
"He explained our options and completed the work efficiently and neatly."
"Justin and his assistant made our fix very easy, and finished quickly."
"He resolved my long overdue problem!"
"We had Service Stars install a new AC a few years ago and have stayed with them for annual maintenance since they always do a great job."
"After the installation was finished, you couldn’t even tell someone had put in pipes through the ceiling."
"The quality of work has been great!"
"Their quality of work was exceptional."
Cons:
"Coil duct work miss-alignment by 1in using flexible coupling causes duct restriction - installer manager didn’t acknowledge problem."
"New system didn’t fix my issue- upstairs zone will still not cool below 74."
"Just a sales scheme to make money. Tell you something is wrong when it isn’t."
Value
Pros:
"Don’t just go for the cheapest price quote, you’ll burn yourself doing this."
"Before leaving he gave me some options (and pricing) to prevent future issues."
"They offer an awesome service contract which i had purchased."
"If you are part of their Club Membership, you’d get discounts on their service fees, even for after-hour services!"
"They deliver a great experience. I’m sure not the cheapest, but definitely the best value."
"They only fix what is necessary, and charge a fair price."
"Wonderful business to work with! I would highly recommend them to anyone looking for professional service and quality work at a fair price."
Cons:
"I was quoted close to $500 for a simple dishwasher swap on top of the $89 'diagnostic fees'."
"They will try to sell you a subscription model for $30 a month."
"They will try to sell you a subscription model for $30 a month and still their price was 3 times than what best buy quoted me."
"Service Stars responded promptly to my plumbing leak though I do think they are overpriced."
"So Eric was great, but Service Star pricing is for people who can't screw on their own toilet seat."
"I signed for the yearly membership contract. I don't need it anymore and I called to cancel the membership. I was told I need to call 'exactly' one month prior to 12 month period otherwise i will get stuck with another one year with something I don't need."