Lincoln of Englewood Reviews Summary

Category: Lincoln dealer

Address: 186 Engle St, Englewood, NJ 07631, USA

Phone: +12015747558

Rating: 4.9
based on 332 reviews.

Customer Service

Pros:

  • "The entire team is responsive, polite, and knowledgeable."
  • "Everyone was polite and helpful, especially the sales associate who goes by Anthony Hurtado, who offered a helping hand explaining the car thoroughly to me and not putting any pressure onto me as to leaving with the car the day of."
  • "The salesman Anthony was amazing. Super charismatic, very attentive to detail and his knowledge on all the cars really wow’d me."
  • "Erik Escoto answered all my questions and helped me feel at ease when purchasing my 2024 Lincoln Nautilus Black Label Edition."
  • "The service I received at your Bergenfield Service Center was excellent and I was in and out in less than 90 minutes."
  • "Service rep who helped me was welcoming, knowledgeable, and made a tough day a little easier."
  • "The staff at Englewood Lincoln Dealership went above and beyond to ensure that all my needs were met."

Cons:

  • "If you're under 25 avoid visiting this dealership, as they treat young customers like trash!"
  • "Now no-one returns your calls in the office or gives an excuse and passes the buck."
  • "Completed a lease from 2020. The after service has been terrible. We returned the car in September. Multiple attempts to contact Nick from finance. NO ONE has returned a call after more than 8 messages left."
  • "Spoke to a guy in the service dept, he did everything to deter me from bringing my 6 month old Lincoln to correct issue."
  • "When I brought it in for repair, after waiting for over 3 hours, I was informed that it would take 2-3 days to fix."
  • "Furthermore, the manager, Brian, was extremely rude and dismissive of my concerns."
  • "STAY AWAY FROM THIS DEALERSHIP!!"

Sales Experience

Pros:

  • "Working with Erik Escoto was an absolute pleasure! He was kind, enthusiastic, professional, well-mannered and above all, had extensive knowledge of the Lincoln Navigator!"
  • "Erik was committed to working to get me what I wanted at the price point I was comfortable with."
  • "Erik and Nick have been wonderful setting me up with my new Lincoln Corsair."
  • "Erik Escoto was Great! Straight forward, personable, honest, no hidden surprises and he provided the dealership best price immediately no need to haggle."
  • "Erik was very professional and knowledgeable throughout."
  • "Erik made sure that my experience was as smooth and showed me outstanding service at every turn, which made this process one of the least stressful that I've gone through from a car buying experience!"
  • "I highly recommend this dealership, and my salesman, Erik Escoto. Erik is a professional who worked very thoroughly to meet my needs."

Cons:

  • "Always ask for pictures/videos of car before going to this dealership otherwise you will waste your time and find surprises."
  • "Those hidden fee they forcing you buy and non negotiable."
  • "Try to get a used navigator but there is a lot of HIDDEN FEE."
  • "We called one salesman who told us we would not be able to take the car to our mechanic."
  • "Do not trust their website as they claim 'We will Bring The Test Drive To You'."
  • "Overcharge on fees and don't refund the difference when DMV Fees are less than quoted."
  • "Service department nightmare. My wife calls the brand new Lincoln Aviator in for service because the brakes failed along with several other electrical issues as she’s headed down the mountain for work."

Delivery & Follow-up

Pros:

  • "To top it off, he personally delivered my fully loaded jet pack Corsair right to my doorstep."
  • "He even personally delivered it to our home when it arrived months earlier than expected."
  • "He even came to my house to bring the new car and trade in the old one."
  • "He accommodated all my requests and gave me his personal attention. To top it off he even delivered my car after hours without hesitation."
  • "Erik really went above & beyond to make my experience a pleasure & so easy."
  • "He delivered the vehicle directly to my home, making the whole process a breeze."
  • "They even delivered the car to me."

Cons:

  • "Call this evening to speak to service about my gas cover being stuck will not open, a quarter of a tank left."

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