Land Rover Englewood Reviews Summary

Customer Service

Pros:

• "Michael Machado deliver an excellent customer service."
• "Rosmery provided an exceptional car buying experience, it was truly seamless from start to finish."
• "Christian did an amazing job with helping me buy my dream car."
• "Oliver Hernandez was a great partner for more almost a year since I contacted him to evaluate options in my interest to buy a Defender."
• "Benjamin gave me updates of any progress or even delays."
• "Julian was a pleasure to work with, as always."
• "Christian guided us through the build of our car, kept us updated on the progress and answered all our questions with patience."

Cons:

• "THEN they charged us a $1200 diagnostics fee."
• "Do not trust this dealership or service department."
• "At one point I was told that my inquiry and offer was being sent straight to a manager by that same receptionist which I still never received a call back."
• "Unfortunately they forgot to change the batteries in my keys which they had insisted was a no big deal issue."
• "The service manager Pedro was terrible and needs better communication skills."
• "I just wish Englewood Land Rover would have assumed more responsibility for the issues."
• "I urge #LandRoverUSA to address these shady dealings."

Sales Experience

Pros:

• "Oliver made the purchase Hassle free."
• "The best experience buying a car from start to finish!"
• "I would definitely recommend Englewood Land Rover products for any one who wants to buy."
• "They are a pleasure to work with and very friendly and courteous."
• "Loving my First Edition! Highly recommend Oliver H. He’s attentive and brings ease to the transaction."
• "Mohammad Fall is the most helpful salesperson out of the 5 dealerships that I visited before Englewood dealer."
• "I am impressed with how smooth and seamless she made my transaction."

Cons:

• "Despite that my brother and I didn’t get the 2 vehicle at Land Rover of Englewood."
• "FYI guys, they mark up the Money Factor like crazy, what it means is that your monthly Lease payments can be with as much as $300 dollars higher than a dealership that doesn't mark it up."
• "I visited this Land Rover location on 8/14 to see an Evoque or Velar as these were at the top of my list for a new vehicle. Let's just say that is no longer the case."
• "Very interesting dealer...I stood there for 20 min while 2 other customers walked in and got help immediately."
• "I walked in with my family and was patiently waiting for about 30 minutes to speak to a salesman."
• "Thanks for not returning our calls Reggie, called you TWICE regarding a few issues and you said you’d call back and you never did."
• "Total letdown. Made an appointment to see a car via the internet on Saturday... Arrived and was informed the car was sold on Saturday."

Facility & Staff

Pros:

• "The facility is brand new and has a great selection of Rover’s and Jags."
• "One of the largest Land Rover, Jaguar dealers on the area, and, by their email, related to Penske Automotive."
• "Our experience at LR Englewood was nothing short of AH-mazing!"
• "The dealership has a brand new building and it’s very beautiful and setup with the customers in mind."
• "Dealership is beautiful, very clean and staff is attentive."
• "The place is impeccably clean and just downright pleasant."
• "Excellent location and friendly atmosphere."

Cons:

• "Very poor service.."
• "This is after a week of reflection, but their service dept is a joke."
• "They mistreated my family and kicked us out."
• "The airbag item was not under the CPO, the fluid leak took forever to find, then once they repaired it, it leaked again inside the car and shorted out the computer module."
• "Appointments only mean anything on your end."
• "Extremely disappointed with the unethical practices at @EnglewoodLR."
• "Save yourself the headache and avoid Englewood (and any Penske dealership)."