Kia of Englewood Reviews Summary

Category: Car dealer

Address: 227 N Dean St, Englewood, NJ 07631, USA

Phone: +12015004601

Rating: 4.4
based on 276 reviews.

Customer Service

Pros:

  • "Tony Kim and George Pakradooian at Kia of Englewood are the epitome of excellent customer service."
  • "I highly recommend Amanda and this dealership!"
  • "Highly recommend the team at Kia of Englewood."
  • "I had the pleasure of meeting with Kia Englewood team."
  • "Jay and Anthony were extremely helpful with the whole entire process!"
  • "The team kia of englewood is amazing."
  • "Thank you to Nelson Jimenez from Englewood Kia for his professionalism, talent, thoroughness, and friendly outstanding service."

Cons:

  • "DONT TRUST THEM!!!!!"
  • "Beware of this dealership ripping you off."
  • "Horrendous experience."
  • "Terrible customer service. I was pretty dead set on buying a Seltos from them this week but after calling 4 times they failed to connect me with a sales person that could answer any of my questions."
  • "Service won't pick up the phone. Nor will they call back when a message is left with either sales or parts."
  • "I had a terrible experience with the Service Department here at Kia of Englewood."
  • "Beware of this dealership ripping you off."

Sales Experience

Pros:

  • "Dominique helped me find the perfect SUV for my needs."
  • "Nelson, Jin & Peter were amazing throughout the entire process."
  • "Tony's expertise in the Kia lineup was unparalleled."
  • "An exceptional experience. I left a happy girl with a new car."
  • "They helped me with my service for my 2021 Kia seltos and performed everything the car needed efficiently and with great care!"
  • "I never felt pressured or pushed into any deal in fact they found the best deal that worked for me!"
  • "I had a nightmare with a previous dealer before coming here. That being said, this place was fantastic!"

Cons:

  • "The dealership sold the broken New Sportage 2023."
  • "Both the dealer and the finance guy omitted a lot of information, like higher loan interest rates and upselling optional warranties as if it was necessary."
  • "Our experience at Kia of Englewood was satisfying when we leased the vehicle. However, customers should be wary of being misled during the lease process."
  • "The dealership didn't check the car, and I noticed the broken rear seat mechanism by myself right after the paper signing."
  • "This is the WORST Kia Dealership!!! I got a car from them almost a year ago that only came with one key."
  • "I have leased cars for the past 20 years and have never experienced this end of deal hustle."
  • "Worst dealership to return your lease they tell that their lot is full come back next month with a condescending attitude!!!"

Vehicle Quality

Pros:

  • "I am so happy with my new car and amazing deal thanks to George and Nelson."
  • "I took the Sportage 2023 for a test ride and I fell in love with the car."
  • "Everyone was attentive and very friendly. The process was quick and we were out in no time with our new Niro (excited to have a hybrid)!"
  • "Amazing experience purchasing the car of my dreams!"
  • "It has all the technology. With the luxury feel."
  • "We love our new Telluride πŸ™ŒπŸ»"
  • "I'm in love with the new designs that Kia has, especially my new 2023 Seltos."

Cons:

  • "Purchased a car in November of 2023 and I’m replacing the brakes already."
  • "The dealership sold the broken New Sportage 2023."
  • "The dealership sold the broken New Sportage 2023."
  • "I haven’t been able to have my car pass its first inspection because of a β€˜Fuel System Not Ready’ reading that I am convinced is simply a software issue that could be reconciled in minutes; however, the dealerships insist on this ridiculous β€˜drive’ protocol for which they charge $300.00."
  • "Still practices over charging for cars when other dealers have started to offer discounts now."
  • "Purchased a car in November of 2023 and I’m replacing the brakes already."
  • "The dealership sold the broken New Sportage 2023."

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