Ray Price Mt Pocono Chevrolet Reviews Summary

Customer Service

Pros:

• "We appreciate how helpful the service department has been when making appointments for oil changes, inspections, maintenance, and overseeing recall fixes on our vehicles."
• "Frank answered all questions and concerns I had accurately and honestly."
• "Professional, kind, helpful, respectful, and patience! Thank you all"
• "Rich in the Chevy service department is very knowledgeable and friendly."
• "Rich the service writer is very friendly and always takes care of me and my family with our vehicles!"
• "Service Advisor Rich was great about fitting me in immediately. I was kept informed."
• "The service department is outstanding."

Cons:

• "I was then told the transmission had a problem and they had repaired it. After this I noticed the passenger window would not roll down, the A/C Compressor and Heater Core did not work and I had multiple problems with the vehicle switching gears while driving making a very choppy, inconsistent ride."
• "I have had 3 different garages diagnose my truck with the same results and printed them out, yet Ray Price wants to charge me $160.00 to do their own diagnoses!"
• "They also changed my AC compressor, which required taking the radiator and fans off and now all of a sudden my fans don't work and my check engine light is on."
• "They sold my son a car 18 months ago and it never should have passed an inspection."
• "I was referred to Ray Price in Mount Pocono by a friend who said the dealership was honest in their dealings. I bought a used GMC Acadia from Ray Price in 2014. Within the first week of purchasing this vehicle, while on my way to work, the vehicle engine light came on and it stopped on the highway."
• "Bought the car and it had a little crack bran new car with a crack."
• "don’t ever buy a used vehicle from this place."

Sales Experience

Pros:

• "He was super kind and patient in finding just the right car for me."
• "Thank you Leigh, may you continue to be a great salesman!! Love my SUV!!!"
• "If you go ask for Chrysten Righetti.... she is fantastic! Top notch dealership!!!"
• "Toni was awesome and super patient throughout the whole process!!"
• "I must say that the customer service and genuineness of my sales person Troy, at Ray Price was the best car buying sale experience I ever had."
• "Great service from start to finish."
• "Sara was awesome. She never pressured me and answered all questions honestly."

Cons:

• "Mark the sales manager is incredibly rude and arrogant."
• "I am asking Ray Price to reimburse me $794.00. The difference between what I paid for the equinox and what I got for the car when I traded it in. I was told no, with no explanation."
• "I was completely taken advantage of and the dealership doesn't want to take responsibility of their fraudulent actions."
• "I called Ray Price Chevrolet and spoke with the office manager Shelly and she stated that they don’t know anything about this vehicle being a lemon, this was not a 'Salvage' vehicle because I had driven it passed 30,000 miles since I purchased the vehicle."
• "We decided to sell our second car to Ray Price using the 'KBB Instant Cash offer,' which is advertised as a no-hassle way of getting a fair price for your car... and lowballed us with an offer that was 15% less than what the KBB instant cash offer was for."
• "Highly disappointed and will never recommend for anything."
• "You guys wasted not only my time but my money as well and now you are costing me money to fix what never should’ve happened and what should’ve been already fixed!"

Overall Satisfaction

Pros:

• "This is my 3rd chevy and I can safely say this will be the only place I will buy my vehicles from now on!!"
• "As long as there are people like this at Ray Price, my family will be repeat customers."
• "Ray Price Chevrolet is probably the best dealer experience I have ever had."
• "I highly recommend them."
• "Thank you everyone for making this a pleasant experience."
• "I would recommend the Chevy service dept to anyone."
• "I had an excellent experience Purchasing a 2017 Ford escape."

Cons:

• "Unfortunately, if I could give them no stars I would."
• "Reached out to this dealer and seemed to get good assistance from the Internet sales person I dealt with. Appeared however their hands are tied by management and they dropped the ball."
• "I financed my first car fully under my name this year starting January, it’s July right now, the engine died and no longer works."
• "I am filing a complaint with the Attorney General and the BBB!!!"
• "Then all of a sudden, the mechanic broke the injector so they had to order the fuel rail(I know the injector parts come with the new fuel rails) yet I had to pay for all 4 injector parts on the one side of the engine!"
• "Just a tad over 2 weeks I stopped in Ray price chevy without an appointment to check out a truck that caught my eye earlier in the day while in the area, the salesmen (Troy) was already busy talking to customers but took a brief moment to greet me and get me the keys for the truck."
• "Ever since I bought my car in February 2019, I have had excellent service whether needing inspection or oil change. Only once went through Fast Lane- never again."