Fred Beans Lincoln of Doylestown Reviews Summary

Customer Service

Pros:

• "Chris Katona was able to answer all my questions and concerns."
• "Dylan is fun, thorough, and extremely knowledgeable about every car I could point to in the dealership."
• "His focus on the customer experience was exceptional and he even followed-up with me after the initial meeting."
• "Chris Katona has helped over the years find us a used car."
• "Steve Shusterman really took the time to answer all of our questions."
• "I would recommend this location and Dylan to anyone looking to buy a car."
• "Chris Katona... was absolutely amazing!"

Cons:

• "This Dealership represents why the General public distrust Car Dealers."
• "Shady Tactics, if the dealer can get more money for a vehicle they will not honor any deal you had with them."
• "Please note that when you buy a car from them, the free oil changes and free inspections are not completely free at all."
• "Stay away from this dealership because it is full of lies and emotionless nasty sales representatives!"
• "I would not recommend this dealership! This has been a negative experience."
• "The sales guy was a complete emotionless jerk."
• "Typical used car salesman this is the reason why people hate car dealerships!"

Pricing and Finance

Pros:

• "Scott Marziani and I settled on an excellent price on my new Lincoln MKZ."
• "The team was able to find me exactly what I was looking for at an even better price."
• "I worked with the finance department which set me with a manageable payment."
• "Even work with other locations in their dealership network to help locate just the car we were looking for!"
• "After the test drive, I attempted to negotiate the price down... dealer came down $800, about 7% the advertised price of the vehicle."
• "Rob Reed is the man! Not only did he get my payment where I wanted it, he also worked out a 0% rate for me!"
• "Mike worked hard getting us to our budget numbers, and we drove home that day in our new Lincoln!"

Cons:

• "What about the $500.00 difference in Options? CRICKETS!!!!!!!!!!!!!!!!! "
• "Informed 24hrs after getting finance approval... that the vehicle was sold before they could draw up the paperwork, only to find out they Re-listed the vehicle back on auto trader at a higher price tag."
• "I was appalled! Ford puts prices on their vehicles so the average person can afford the car they want. Then you take a dealer like FRED BEANS FORD. and they BLATANTLY GUT YOUR INSIDES OUT so that the dealership owner can line his pockets with your hard earned money."
• "I drove 2 hours to buy a f-250 from them I was told that the truck seats 6 people which it didn't."
• "Seems that the ‘ADMU’ is something that is across the board on ALL FRED BEANS DEALERSHIPS."
• "Buyer Beware... the finance crew will sell anything they can and say anything they want to make a buck... and the Company accepts and upholds the behavior."
• "I called my credit union because I no longer trust them to handle my financing."

Facility and Staff

Pros:

• "Building was clean and other staff members who were present nearby seemed just as friendly and helpful as Dana."
• "Fred Beans Lincoln has a beautiful store. The staff is courteous and knowledgeable."
• "Dana... was awesome. Pleasant friendly and extremely professional."
• "Austin Savage, who provided great customer service and made my visit both informational and pleasant."
• "The people at Fred Beans are fantastic - Incredibly knowledgeable about their vehicles, current stock."
• "Service and ownership like this seems to be a thing from the past but not at Fred Beans Lincoln."
• "Dana... such a sweet soul."

Cons:

• "The car which was the biggest piece of junk ever."
• "Some of the power windows were broken, huge burn hole on floor, and then he goes to open the back window where the trunk is and if falls right off."
• "I walked into the dealership and was ignored."
• "The sales person had absolutely no personality. It seems like he couldn’t care less."
• "Inept inexperienced Salesforce. No way to contact Manager?"
• "Dealership needs to dramatically improve greeting potential customers."
• "This is the kind of dealership that gave working with dealerships their bad reputation."