"Me and my wife had a great experience here. The salesman Paul and the sales manager Joe E went above and beyond to make the car we were set on work for us."
"Everyone at Burling Kia is so friendly and helpful! Brian Bonner and Duane Hale made me feel like I was in good hands."
"Gary listened to my personal needs and helped me get the best possible deal for me."
"Best car buying experience with Cassandra! Cassie was super friendly, helpful and went above and beyond to make sure our needs were met."
"Everyone that works there is friendly and pleasant."
"The experience & the staff were top notch!!"
Cons:
"The manager attitude was awful but hilarious."
"This place is garbage. Nastiest staff no communication, disrespectful."
"First off the service department desk women named Barbara is the rudest person i have ever dealt with."
"NOBODY at Kia except for a financing man named Duane said they were sorry or accepted any responsibility."
"Stay away from here. Not buying Kia again and definitely not from Burlington KIA."
"Would not recommend going to Burlington Kia, especially as a young woman, as they just see that as an opportunity to take advantage."
"The service department have the nastiest customer service skills speak to people with attitudes and just disrespect."
Sales Experience
Pros:
"Brian Bonner at Burlington Kia was a pleasure. His geniality, effort, and knowledge of Kia vehicles made the car buying process as good as I’ve ever experienced."
"Cassandra Dreyer... offered to pay for my first oil change. A very kind gesture of her."
"Brian was very professional and provided a lot of information while being very clear about the math throughout the process."
"Diana was polite and professional, she went over the vehicle with us explaining all the features and gadgets so we understood everything."
"GOT MY 3rd car from burlington kia!!!! they are basically my family at this point!"
"Alec was beyond nice and really helpful during the whole buying process."
"Paul made everything seamless, didn't force my hand, and let me take my time with choosing my vehicle."
Cons:
"Sad to say they call you to offer great deals and incentives over the phone and blow your email with offers and when you decide to give them your precious time they waste it with non sense."
"Before Burlington, I was judged, shamed, and overall not cooperated with in regards to buying a CPO car."
"The decal was never put on. We question whether the update was even done because the car was so easy to steal."
"However, no one came outside to greet us."
"Do not trust anything this dealership says."
"The only reason I even considered entertaining purchasing a new vehicle was because of Paul."
"AVOID KIAs and this dealership like the plague."
Dealership Environment
Pros:
"Burlington Kia is a wonderful dealership."
"The dealership went above and beyond getting us the exact car we wanted."
"I was also impressed with the inventory and knowledge of the vehicles."
"The dealership is clean and friendly."
"The dealership was clean, bright, and very inviting."
"Beautiful dealership."
"The entire staff was awesome."
Cons:
"The waiting area doesn’t compare to others I have been in with computers, snack bars, child area, etc though."
"Only negative of our total experience, was the manager."
"Literally the worse dealership you can go to. Service department supposedly is great, but they forgot to tighten lugs on my sorento and now I have a bent axle that they are saying shouldn't even be covered under their warranty."
"This place's service department is the absolute worst."
"A nice looking dealership, however they use deceptive sales tactics."
"THIS CAR COMPANY HAS COMPLETELY GONE DOWN THE TOILET! We sold it for a loss."
"I wish I can give them -100."
Finance & Deals
Pros:
"The finance team was great."
"Their Finance depart was just as wonderful."
"The entire staff was polite and patient and I walked away feeling like I made a great choice."
"Exercised excellent customer service, practiced patience and determination to get me the best deal."
"The buying process so seamless as we didn’t have to keep repeating our needs, they just got us!"
"I bought a car from them, paid way more than it's value, and even purchased an extra warranty."
"I purchased my forever car with a huge discount and no money down...Best birthday gift ever!!"
Cons:
"But at the dealership they refused to honor the deal, only willing to 'graciously' remove the previously undisclosed dealer markup."
"The financing process was painful, shady and took way longer than it needed."
"They also charge $8k-$10k OVER MSRP!!"
"The ignition column was also ripped out."
"The financing process was painful, shady and took way longer than it needed."
"If a dealer is not willing to negotiate your walk out the door 'price' go elsewhere."
"Good service. Quick and easy process, however a bit hasty and not entirely upfront about the application process."