Panera Bread Reviews Summary

Location & Design

Pros:

• "Conveniently located on route 4."
• "This place is literally 2 miles from my home so it’s location is very convenient."
• "Environment is tastefully designed. It is a welcome respite for weary travelers."
• "This location has a lot of seating and is laid out very well."
• "Almost every table has outlets and tables were big for my work space and extra monitor."
• "In general they kept the place clean and when the weather gets nice there is a space outside to eat as well."
• "Ample dining area and seen a few people outside playing cards and other games."

Cons:

• "Hiden among high rise buildings. Difficult to find if you're not driving among the highway."
• "The tables are so sticky that the napkins got stuck onto the surface."
• "Tables are sticky and definitely need more cleanings."
• "If you are coming down route 4 west, you’ll have to make a u-turn and get on route 4 east."
• "This Panera is below average, and the bar is already low."
• "The worst Panera bread in my county."
• "I think location deserves a zero rating."

Service & Staff

Pros:

• "The staff here are quite nice and accommodating."
• "Service has always been great."
• "Employees were very kind and even though they took some time bringing my hot chocolate, they STILL accommodated me for the hot chocolate and gave me another one just as an apology for taking some time."
• "The staff was polite and friendly."
• "Service is always great and staff is very pleasant."
• "Fantastic! Great customer service! Staff is polite and kind!"
• "The staff is polite, the food is delicious and FRESH."

Cons:

• "Worst experience ever. Manager came over to our group angry and yelling that our work vans blocked his drive thru."
• "Simple orders take forever-even through drive thru. Like 15 mins+. Staff is rude and inattentive."
• "The manager is very rude."
• "Could use better customers service at the drive through."
• "One time, even though I was very polite and calmly mentioned that my order was incorrect, she went on a full outrage mode on me."
• "Then a second employee noticed me standing there and basically rolled his eyes that he had to take my order, like I was hassle to him."
• "Employees always have an attitude. If you're unhappy with your job, quit."

Food Quality & Selection

Pros:

• "The soup and the sandwich (for our son) were terrific."
• "I've been to many Panera Breads because its a nice location to go and get a sandwich and some soup, that taste good and can easily be taken on the go."
• "Panera Bread serves 'clean' food like beef raised without harmful antibiotics."
• "I enjoy the pumpkin/squash soup in the cold months along with the 10 vegetable soup and the sandwiches are also delicious."
• "Excellent food selection. Ceramic serveware is offered for sit-down menu choices."
• "I love the chipotle chicken and bacon flatbread, it was amazing."
• "The food is excellent."

Cons:

• "Of course food was cold and the cheese on pizza was not even melt enough."
• "After we finally got our food, I had ordered mac and cheese and when I went to eat, there was no mac and cheese, instead they put soup."
• "Missing ingredients in my chipotle chkn sandwich."
• "The salad was half empty with ingredients missing."
• "Food was not even worth it. Small selections, chicken tasted like cardboard."
• "$14+ for 1/2 a Sandwich and an (extra) small Soup is ridiculous!"
• "Sandwich was incredibly overpriced for what i got."

Order Accuracy & Efficiency

Pros:

• "Manager gave me a refund."
• "The Staff and manger were so helpful in getting the order done and delivered on time."
• "Ordered a business breakfast. The manager Lindsey took time to confirm everything right down to napkins and everything was right on time.and very well presented."
• "It's always a great experience. My food is always made fast and correctly."
• "The employees are always helpful to direct you to where you need to go and the food is consistently great!"
• "When I arrived I parked in the plaza lot. I walked in and to the pick up area and my food was ready."
• "The food tasted good and the man who served it to us was very nice."

Cons:

• "Never coming back because of this disorganization in this PANERA."
• "Super slow every time I come here. Be prepared to spend a minimum of 10 minutes waiting, even for simple bakery items."
• "They got the order almost completely wrong."
• "Most of the time they forget to bring out parts of orders."
• "They never get the order correct."
• "Placed an online order and they didn’t properly label anything so I waited for 20 mins and they didn’t take ownership or make a new order for me."
• "Seems like every time I order something they get it wrong here. I have to triple check before I drive off into the city."

Customer Experience

Pros:

• "This is where I go to get some work done without the crowds at Starbucks."
• "I've always had good visits, never been disappointed and look forward in visiting here with friends again... you've got to try it."
• "Aside from the great food and packaging, the place is well-kept and social distancing is enforced."
• "Great experience having lunch with kids! Thanks so much to the very sweet lady who complimented kids with sugar cookies, they remember your kindness forever!"
• "The staff were so friendly, waving us goodbye and saying safe drive."
• "I've enjoyed their salads, sandwiches, soups and pecan sticky bun with coffee, my favorite place for a treat during fall and winter time."
• "Everything is fresh, tasty, at the right temperature."

Cons:

• "This place became a nightmare. It used to be very good though."
• "They told me that it would all be healthy food...but then the first thing they hit me with coming in the door are Bear Claws! Sticky Buns. Cinnamon buns...false advertising."
• "Worst delivery service ever, I will never buy anything at this location ever again."
• "Their service has gone down the drain. They used to be great."
• "This Panera is a regular stop for me and my kids, but it regularly disappoints. Panera food is generally good, but this store is a step down: soggy sandwich bread and Luke warm soup."
• "I have come to this PANERA bread for more than 1 year and it is becoming worse as every day passes."
• "Hands down the worst Panera I’ve been to... Extremely disappointed with the customer service."