"Rafael Gomez was the most amazing sales rep I've ever met."
"Anthony H. helped me buy my dream car Lexus GX, he was so informative and helpful."
"The fact that Sherif offered food and drinks while we completed the paperwork was a nice touch and made the whole experience more enjoyable."
"Jimmy was an excellent sales rep! He was extremely easy to work with and actually acted as my advocate."
"Ahmed Elkhodary was our sales rep and since we call him to setup an appointment until the end he was amazing."
"I highly recommend this dealership for their exceptional customer service and quality vehicles."
"Sherif's attention to detail and commitment to customer satisfaction are commendable."
Cons:
"The times a live person actually answered the phone all they’d say was 'Uh, I’ll have someone get back to you.'"
"Every time I dialed in to check the status, the representatives at the front office kicks the can down the road and transfers me into some voice box which no one replies ever again."
"This team is incredibly unorganized, unprofessional and not what Lexus should be!"
"Unprofessional service teams including the management."
"The service AFTER buying the car is zero stars."
"the service department are scammers."
"They never answered my phone calls (5 calls and 4 Voice mails) and never responded to my emails (3 emails)."
Dealership Experience
Pros:
"The entire team was courteous and created a welcoming atmosphere."
"The whole team was phenomenal and the service was perfect from start to finish."
"Everything went perfectly, very nice place, very clean, staff is very polite and attentive."
"The showroom was well maintained and offered a bunch of snacks."
"The showroom is sleek and modern, showcasing the latest models and features from this renowned automaker."
"Nice and clean dealership and professional people with good hospitality."
"Outstanding experience! Very friendly atmosphere."
Cons:
"The entire set up was weird and not well thought out."
"For this to be such a small dealership, they definitely missed the customer service mark."
"It’s very disappointing to witness the scam of this dealership."
"Just don’t waste your time with this place, you will understand it later the hard way if you go."
"The whole process of repair, customer service and how they handle the customers car in the service center was absolutely disappointing."
"I had a very bad experience with them, I do not recommend them."
"Their priority is clearly making a quick sale, not building a loyal customer base."
Sales Representatives
Pros:
"Nayem... gave me various options and was very patient."
"I recently had the pleasure of purchasing a car from NATHALIA JIMENEZ and wanted to express my utmost satisfaction with the overall experience."
"Me and my wife just bought an LX from Natalia Jimenez. She was delightful to work with."
"Worked with Michael Song sales consultant who took his time to look for the best fit for what we were looking for."
"I would recommend Rafael to anyone looking to purchase a Lexus!"
"Mark and his team worked diligently to secure the best financing options for me, making the buying process smooth and stress-free."
"ALEXANDER FRENCH, amazing and patient car sales representative."
Cons:
"I've been to this dealership a couple of times asking about the same model basically, and almost every time, I leave annoyed."
"This must be the most unethical dealership I have ever been to."
"Severely disappointed! ... NO ONE bothered to handle his claims? Clients?"
"Sales team has horrid customer service once they get your money."
"Like most businesses. Before the contract is settled they are very helpful, friendly etc. But once the contract is signed is hard to get a response from them when you need assistance."
"Done with Lexus for my life!"
"Avoid at all costs. Prices are not true. Sales lady Leslie was not knowledgeable."