"Thank you Dan and Ava for your customer service."
"I just had another amazing customer service experience recently."
"The service is timely, fair and high quality."
"They accommodated me when I needed to switch my appointment time and were very clear in going over my routine mileage maintenance."
"I have always had a wonderful experience with Rick Pagano and his team."
"Customer service was superb and Wayne was informative, professional, and kind."
Cons:
"This 2 star rating is for the service center not the dealership sales department. If you buy a car from Thompson, take it elsewhere for service after 10k miles."
"After sending them bunch of documents, paystub statements they declined to me, even I had Lexus lease car with them."
"Then when I got my car back, it was dirtier than when I left it."
"The curtesy car I was given was very dirty inside."
"They did work I didn’t approve and the car was not washed or vacuumed."
"There checks and balances are poor. Bad internal control."
"I don’t know why he couldn’t spend more time to explain the new functionalities to me."
Sales Experience
Pros:
"They put a deal together quickly and were open to a counter offer."
"This was a very well managed transaction."
"Great new car buying experience dealing with Thompson Lexus in Doylestown."
"Would definitely recommend and purchase again in the future."
"Dealer did not mark up price. Highly recommend dealer."
"I highly recommend this dealer and sales team if you are looking for a smooth transaction on a nice clean vehicle."
"The entire buying process was stress and hassle free, and was wrapped-up in less than a couple of hours."
Cons:
"I recently brought a car at this dealership and it was the worse car buying experience I've had."
"It was not washed nor was it vacuumed."
"I’m happy with the work done but I’m not happy with price."
"I was angry to have wasted my time."
"Refused delivery and the manager Bryan said something rude."
"Went to take delivery on a new vehicle and car wasn’t even detailed."
"The time it took to buy this car after paying cash was deplorable."
Vehicle Service and Maintenance
Pros:
"I have been dealing with the service department for over 10 years and continue to be impressed."
"Excellent customer service. They went above and beyond when servicing my 2012 Lexus ISF."
"Thompson Lexus service is above & Beyond which I really value because it leaves me worry free."
"They detailed my car and as well corrected one of my wheels that had major curb rash."
"It’s a very friendly team in the service department & I love the complimentary loaner vehicle."
"The service writer kept me updated on the status of my car and I went away feeling confident that my problem was resolved."
"The Thompson Lexus service center knows how to do it right."
Cons:
"I paid $400 for recommended service and an oil change (under 50k miles). I am all for preventative maintenance, but this was about $200-150 more than it should have been when I compared it to local service centers."
"Service of the car was fine however, whoever was working on my car left grease stains on the visor on the driver side."
"Service did not tighten lug nuts on wheel of car which almost cost me my life."
"Service was done as agreed upon. Car was to have a complimentary wash and vacuum. The car wash was not functioning and although my service receipt said that the wash and vacuuming was done, those parts of the service were not done."
"The only thing being done to my car was a tire rotation and I was told I could either take a dealer car and come back at 5 in the afternoon or wait in the waiting room for the approximate 2 hours."
"Waited three hours longer than I was supposed to before I was offered a loaner."
"The loaner I received had coffee spilled around the cup holders…dust/food crumbs and had clearly not been cleaned at all from the previous driver."