Delaware River Railroad Excursions Reviews Summary

Customer Service

Pros:

• "Family friendly, and nice staff. If you have a disability, it might be hard to get up/down the hill and onto the train, so just ask a crew member."
• "All the staff were super polite and helpful."
• "Most of the train staff are volunteers who seemed very knowledgeable and passionate about their jobs."
• "The staff was very friendly and helpful."
• "The staff was very friendly, helpful, and engaging with the passengers."
• "They were well organized and friendly, willing to chat with kids."
• "The performers were amazing and so warm and friendly. The experience was so true to the movie."

Cons:

• "This company is impossible to get in touch with."
• "The view is boring, but what’s worse is the staff’s attitude."
• "These rude people never sent me tickets."
• "One train personnel hugged every kid in front of us, and we were sitting in the last row, waiting for our turn. When he was walking toward our seat, my 3-year old son stood up, wanted to say hi and get hugged as well. He caught a glimpse of my son, but ignored him and walked to the next train car to talk to other kids!"
• "Terrible customer service, I'd stay away."
• "Horrible customer service."
• "Terrible customer service. We had a storm today and they wouldn’t accommodate us to just change the date."

Train Experience

Pros:

• "The ride itself is wonderful, the view is tremendous and the staff are so kind and entertaining!"
• "Nice nostalgic journey in some 1940's vintage passenger train cars."
• "The train ride along the Delaware River was very nice."
• "The train ride was cool traveling very slowly through towns was also interesting."
• "The inside of the train had lots of lights as described. And they served half a cup of luke warm hot chocolate."
• "The Polar Express experience was beyond amazing! My family had SUCH a great time!"
• "The train ride was fun."

Cons:

• "The ride is too short and the train goes too slow and barley goes anywhere."
• "It was boring for us and our teens."
• "Train ride wasnt very scenic. Mostly trees and bushes."
• "The train was very cold and could use some upgrades."
• "The mine tour turned out to be a bummer. There is no mine, just a decoration of a mine entrance."
• "The train was old and needed some prucing up."
• "The train did not have any dino, despite being called as a 'dino train'."

Value for Money

Pros:

• "Get the Groupon if available. Not worth paying full price."
• "Lovely views(if you can see them), friendly staff and reasonably priced."
• "Great volunteer staff, great pricing."
• "Well worth the money."
• "Good value."
• "I loved the whole experience we went with a big group for Easter, kids got to picked a few eggs, it was nice traveling on the train while having some entertainment I think it was a great experience for the price."
• "This was safe, fun, and just a great outing on a gorgeous day. Oh, and I think it is important to mention, this is SO AFFORDABLE and the group is NON-PROFIT."

Cons:

• "I would highly not recommend this is a complete waste of money and time there is no steam engine."
• "Don't waste your time and money, this place is utterly expensive with minimal service and experience."
• "Sadly, for the price you pay, the experience leaves a lot to be desired."
• "This is definitely not worth the money. Train ride was 7 miles."
• "This is a rip off. They charge $30 for half an hour ride."
• "It's not worth $40!!"
• "The tickets for the actual train ride are VERY overpriced."

Facilities

Pros:

• "They have a bathroom and gift shop on the train."
• "It has bathrooms which is good."
• "Restroom, snacks and gifts on the very clean train, only porta potties at the ticket booth."
• "Even the Portajohns were clean with hand washing stations."
• "There were plenty of clean port-a-potties and a pump sink to use."
• "Once on the train there are bathrooms (similar toilet but def better than porter potty)."
• "They keep the train very clean and well maintained."

Cons:

• "No gifts shop. Portapotty- No regular bathrooms."
• "The train doesn't have AC, but even on a 90°+ day, it was manageable with the fans and windows open."
• "Thomas the train was fun. My only complaint, the train was so hot! It needed more fans."
• "Each car has only 4 fans in it, with temperature in the 90s, it was like an oven."
• "You can barely see through the windows and we could barely hear the narration."
• "No bathroom at the 'station'. Just 2 porta potties."
• "No updated toilets, instead of water hand sanitizer, no ac just a fan, seats are old."

Accessibility and Parking

Pros:

• "Parking was easy, shuttle was great but walking from parking lot was easy too."
• "The event had three parking lots. One was close to the train and cost $20, while another parking lot was free and about an 8-minute drive away."
• "NEW COMERS BEWARE FREE PARKING IS AVAILABLE..there is Courtesy Parking thru the guarded barricades & a free lot just over the bridge."

Cons:

• "Had to park about 3.4 mile away from train. GPS took us out of the way because they close the street when the small lot is full. Not an easy walk."
• "Cars almost hit people. This ramp should have been closed to traffic."
• "Parking was issue all parking lots full only parking on street."
• "Parking was horrible.. The road was blocked off to get the the station. I had no idea there was more parking across the bridge."
• "We arrived 45 minutes early but the parking lot was full so we had to park over a 1/2 a mile away."
• "Parking was a rip-off too, $15!"
• "Bad handicap accessibility to get to the train very steep hill!!!"