Sukhadia’s Indian Grill - East Windsor Reviews Summary

Customer Service

Pros:

• "Very friendly staff, big delicious selection of Bengali and Indian pastries."
• "Amazing service at sukhadia's. staff name pinal helped me with my order fast and so softly speaking."
• "The popularity of the place is due to the friendly staff who run the place."
• "Overall it is a clean, nice place to eat and staff is friendly, attentive."
• "The whole experience was great and I’ve recommended it to many of my friends and will continue to do so!"
• "Their customer service was very good, I would definitely recommend, and I will likely be coming back."
• "Great tasting food always made fresh."

Cons:

• "Very bad services."
• "Cashier is harsh and rude toward customers."
• "Staff has no respect for customer, I had a query about an item and I got a response - 'Please be quick, don’t waste my time'."
• "The service is also very poor."
• "Highly unorganized. There's only 1 person at the counter 'sheela' talking care of orders and payments."
• "Terrible customer service, and the lady behind the counter is extremely rude to all customers."
• "Staff is very rude, I was taken aback by their rude responses to customer queries."

Food Quality

Pros:

• "Sukhadia’s kesar jalebis are to die for - unparalleled, even after bringing in most shops back in India."
• "Yes I can't rate this place enough because the thali is so rich and colourful and fulfilling right from the first bite to your last bite."
• "The channa bhatoras were the best of what we ordered."
• "Their food was very good, and though it wasn’t as spicy as we would’ve liked, the staff were very welcoming."
• "Food was fresh, medium spicy and rotis were really soft like homemade."
• "I really like vada pav they serve."
• "The food is authentic and will certainly give your heart and mind to reminisce about the good old days as a kid and enjoying a home cooked meal!"

Cons:

• "They used very old oil and do not discard it even after many many uses."
• "They served STALE bread, and they served Bombay grilled sandwich COLD. 🤯"
• "Food preparation is not meeting any standards, most of the food whether you dine in or take away tastes pathetic."
• "The take-home chole bhatura and chats that we ordered smelled bad and the food seemed stale."
• "Worst food I had ever in the name of brand."
• "Very Stale & bad tasting food.. I almost puked."
• "Food was absolutely of no taste and not at all fresh. I threw all the food in garbage very very disgusting food and dissapointed."

Cleanliness and Hygiene

Pros:

• "It's very neat and well decorated."
• "The decor is modern, clean and sophisticated."
• "Very clean, good and fresh food. Place very sanitized, bathroom was very clean as well."
• "But their inside restaurant it’s new and clean."
• "The facility is very neat and welcoming."
• "The restrooms are clean and tidy."
• "The place looks really nice."

Cons:

• "The customers have to go to the water dispenser to get their own water, everyone touches the lever that releases the water. This is very unsanitary."
• "Also the place never seems to be clean. There's always some mess!"
• "Ladies working at Jalebi counter and kitchen are not wearing mask properly."
• "Sweets are pathetic, with an odor characteristic of stale oil."
• "Plastic cutlery not individually wrapped, it’s being touched by the customers."
• "The food quality has degraded tremendously."
• "The chaat is very bad."

Value for Money

Pros:

• "Initially they use to give 2 vada pav for 6$ which is fair. Not too expensive."
• "One of the best places to be for breakfast, lunch, and Dinner! They have plenty of varieties of food, you can even customize it to be No-Onion and Garlic and even freshly made Fasting (vrat) food available."
• "Very good restaurant, tasty food, a lot of variety to dine in or to go, fresh food, lots of sweets to eat or to take home, very nice interior decoration, very polite staff, need to do some private booth."

Cons:

• "Too pricey."
• "And mind you, this place is really expensive."
• "Products are overpriced."
• "They had terrible as well as high priced food."
• "I don’t mind paying even 7$ to pay for 2 vada pav but I don’t agree to pay 6$ for 1 vada pav and French fries."
• "Absolutely disgusting food."
• "Service Sucks. They serve the food for sit down customers in disposable containers."