Residential Air Systems, Inc. Reviews Summary

Professionalism and Expertise

Pros:

• "Extremely professional, honest and trustworthy!"
• "Ed, Connor & the RAS team are true professionals with the knowledge, skill & experience to make your home comfortable."
• "Extremely knowledgeable, professional, responsive, and friendly."
• "Very professional and the work is awesome that even the inspectors said that my HVAC is Perfect."
• "Their expert team are professional, friendly and highly knowledgeable to trouble shoot difficult problems."
• "Every single employee on the job was a well-trained professional, respectful of our home, extremely careful and neat."
• "The service technician Connor was a professional."

Cons:

• "Not the most knowledgeable."
• "Unfortunately, this company has been very disappointing."

Customer Service and Responsiveness

Pros:

• "They all went above and beyond to ensure customer satisfaction."
• "He's even proactively called afterwards to make sure everything was working properly."
• "Very responsive. Communicated very well."
• "Whenever we call we are greeted by Vicki that is very helpful and always gets an appointment for us and is convenient."
• "Great customer service. The receptionist was helpful and friendly."
• "Always available for questions."
• "They were very nice and all got along very well with my dog!"

Cons:

• "It's been 2.5 weeks since that site visit and we haven't received any estimates or proposals."
• "Appointment was scheduled for 4/17 between 4p-6p and no one showed. No phone call, no nothing."

Quality and Efficiency of Work

Pros:

• "They completed the job on time, with no surprises and we now enjoy a great system."
• "Install was quick and clean."
• "The entire system was replaced and up and running the same day!!!"
• "Made sure our heat was back up and running in just 1 day."
• "The installation was clean, complete, and works well."
• "Installation of the ductless units was quick and easy, and the installers took care to clean up well after their work was done."
• "The new furnace is so much more efficient at distribution of the heat and air."

Cons:

• "I had an issue of frequent shutoff on my furnace that they weren't able to figure out."

Value and Pricing

Pros:

• "The estimate and final price were very reasonable."
• "Their price was very competitive."
• "Their price quote came in significantly lower than the company that I had previously been using and it included all of the 'upgrades' that the other company was going to charge extra for."
• "Not only did Devin from RAS give excellent recommendations and options to work within my budget, he provided a fair price, with superior equipment and a better warranty both on parts and labor."
• "Neat, quality, caring work at a fair price."
• "They did a fantastic job at a very fair price."
• "All work done with much satisfaction, priced very well."

Cons:

• "They basically said keep it colder and/or its normal for heat to go on and off every 5 minutes."