Ficks Music Reviews Summary

Customer Service

Pros:

• "They were so responsive to my email and fixed the problem right away."
• "The staff was incredibly sweet, professional, helpful, and efficient."
• "I am most happy with the customer service."
• "Excellent customer service!"
• "David and his staff are an example of great customer service."
• "Ficks Music customer service was great too!"
• "The people at Ficks are very knowledgeable, friendly, and helpful. This is THE place to buy music."

Cons:

• "The product is great, but the delivery time was a bit much."

Selection and Availability

Pros:

• "Great selection of sheet music in stock and ready to go."
• "They have a great selection and delivered within a few days...much shorter time frame than even Amazon Prime!"
• "Great selection and inventory. Purchased Beethoven and Mozart quartets."
• "This store is a wonderful discovery. I was able to find pieces from two composers that I was unable to locate elsewhere, even on IMSLP."
• "Most organ scores I dreamt of I found in Ficks, and, surprisingly, for much less than what a direct purchase from a European publisher would cost."
• "They have a comprehensive selection and great quality service."
• "Ficks Music has the most amazing selection of music; from pop to baroque, they have it all!"

Cons:

• "It was easy to find pieces I wanted on the website, and shipment was made so quick. I took one star off because every category I filled out when ordering Paypal message showed up leading me to Paypal 10 times."

Shipping and Delivery

Pros:

• "I’ve already gotten the FedEx tracking number, and it will be here on Tuesday, in time for rehearsal the next day."
• "My orders seem to be in the mail before I hit the 'complete order' button."
• "Ships same day as order is placed and items arrive nicely packaged."
• "Every order is despatched immediately."
• "It shipped quickly and I received the music much sooner than I had expected."
• "The music was shipped from the Ficks Music right after I placed my order."
• "My score arrived in 2 days, as promised."

Cons:

• "The owner shipped a second order immediately only asking that I return the extra one if it arrives."