"It’s so easy to download the app, place your order, and go pick it up from the store."
"Plus they have a rewards program, so you can get discounts if you get enough points as well."
"Their online ordering system is a life saver and works perfectly for order ahead."
"I usually use the app to order and it’s always ready when I get there."
"Never a wait, always have easy access to promotions, coupons, & discounts w/the rewards program."
"It’s best to order online and pickup your order because they are always crowded."
"I order online almost everyday and my smoothies are ready the second I arrive."
Cons:
"It is absolutely ridiculous that an order will not be accepted by phone & you must create an account and be unable to checkout by guest account."
"Kind of ridiculous really to not take my order over the phone."
"Also, we haven't had consistent luck with the online ordering, the order appears to goes through on our end, but Playa never receives it."
"For some reason every time I order off my mobile app or in person, I always substitute some things or remove things, and they mostly don’t do it."
"As I approached the counter the cashier put a sign up saying no orders until half an hour later."
"Occasionally during the lunch rushes it can be hard to even get an employee to take your order."
"Finally, we would not recommend coming during the after school time, lots of humans, misplaced orders and remade orders make for a long wait."
Staff and Service
Pros:
"The staff at PTC, Playa Bowls, is very friendly."
"Anyhow, great, fast, professional services."
"It was all amazing the worker's where so kind and sweet."
"The employee was very nice and helpful! My boyfriend has a food allergy, and they made sure to double check ingredients and even offered other options to him."
"The staff members are friendly and prepared my bowl fairly quickly."
"Prepared with love by cheerful team members like Allie & Talia."
"The staff is always welcoming & attentive to the specifications of your order. And they’re always extremely fast and accurate."
Cons:
"The employees really give me a hard time about it or have nasty attitudes about it."
"The atmosphere here is gross. Dirty tables, strange odor, and a god awful bathroom."
"The manager/owner at the Ft Lauderdale location would sit in the middle of all the people trying to enjoy this natural, refreshing bowl of fruit with her cigarette and totally kill the vibe and enjoyment of the place."
"Also, the personnel at the Warrington location typically have no personality and seem to care less that you’re a customer!"
"The workers have some ridiculous attitude and refused to make me my smoothie even after I reminded them that they forgot about it TWICE."
"The staff I have interacted with has not gone out of their way to be friendly."
"Very disappointing to be using so much plastic in a health establishment in 2022!"
Food Quality
Pros:
"The bowls are 100% fresh fruits cut and made as you order."
"Absolutely AMAZING BOWLS Tasty fresh fruit and never a dull menu."
"The bowls are fantastic. They have a vast selection of toppings to choose from."
"Everything is fresh and delicious, and the prices are fair for pretty big portions."
"Every bowl we’ve tried, we’ve loved."
"The bowls are so filling!! Absolutely love this place everything is made fresh to order so the wait can be a little long but for the product it’s worth the wait."
"The presentation was impeccable and it tasted so fresh and delicious."