Grill Point Reviews Summary

Category: Restaurant New York

Address: 69-54 Main St, Queens, NY 11367, USA

Phone: +17182617077

Rating: 4.3
based on 137 reviews.

Food Quality

Pros:

  • "Food is amazing and the prices are fair."
  • "Wow besides scrumptious food great customer service!"
  • "Can't be certain it's the best but for sure among the best kebab this side of the Mediterranean."
  • "The salads are fresh, the breads are warm."
  • "Food is super authentic!"
  • "One of the most delicious shawarma's I've had outside of Israel."
  • "The food was beyond fresh and really tasty."

Cons:

  • "The hummus, falafel, and cabbage 'salads' were all rather bland."
  • "Food was fine, wasn't particularly delicious or gross."
  • "The food was bland and the service was slow."
  • "The kibbeh was horrible tasted like straight up Cumin."
  • "The bread was delishious but the meat was dry."
  • "This place is horrendous. I ordered the Chicken shish kabab and the chicken was raw and had no flavor."
  • "The worst 30 dollars I have ever spent on a sandwich, DRINK and some french fries."

Customer Service

Pros:

  • "Service is good, people are always attentive to refilling your tea and taking away unwanted plates and dishes."
  • "The service was fast and the staff were polite."
  • "Service is generally pretty good but it can get slow when it is crowded."
  • "The staff was super friendly and went above and beyond in order to accommodate."
  • "Regina who served me the best customer service experience."
  • "A special thanks to manager Regina Abayev and team member Lisa Peretz, whose excellence in customer service enhances the experience."
  • "Friendly service and good food."

Cons:

  • "Made me wait an hour as they gave my order to someone else in front of me."
  • "I had a terrible racial experience with the blonde hair racist who exhibited inequality with improper customer service to all races."
  • "Customer service absolutely horrible."
  • "Service was very poor though."
  • "Nasty service every time & wait time is always ridiculous, regardless of how slow they are!"
  • "Terrible waitress. She was rude to my children, talking and DISCIPLINING them like they’re her own."
  • "I wasn't happy with the servers, the cashier woman with blonde hair was very unprofessional."

Value for Money

Pros:

  • "Not cheap but very generous portions."
  • "You get almost twice more, very nice Hebrew speaking personal big choice of dishes but regular lamb Shawarma just good."
  • "The entree plates are also expensive but huge."
  • "Great portion, expensive but well worth it."
  • "The prices are reasonable considering the portions."
  • "For the $$ you pay you get a great meal!!"
  • "I'm getting a delicious and filling meal for ~$15."

Cons:

  • "Overpriced for quality and portions."
  • "Extremely hot inside and horrible setup for larger parties."
  • "15$ delivery fee!!!"
  • "Note this place is very expensive!!!"
  • "Little bit expensive than other kosher Shawarma place."
  • "Way overpriced for mediocre food."
  • "The worst delivery you can get, unfortunately we ordered a few times and every time - we got our food cold."

Ambiance and Cleanliness

Pros:

  • "Nice and cozy place."
  • "Overall nice environment, great food."
  • "The special atmosphere of Israel is so pleasant and fun."
  • "The Israeli vibes made up a great atmosphere!"
  • "Very nice place!!"
  • "The restaurant is a bit cozy, but fits the family vibe, and they keep it pretty clean."
  • "It was impressive that the waitress/hostess speaks at least two languages fluently (English and Russian); it was a pretty multicultural clientele (Jews and gentiles from various cultures)."

Cons:

  • "The place looks and feels dirty."
  • "Extremely hot inside and horrible setup for larger parties."
  • "Depending on when they take down their sidewalk hijacking covid hut, it could be months, years or maybe this was my last time there."
  • "Too crowded and boisterous on a sunday nite, with people hanging over my table."
  • "Seating is minimal for walk in vs table service."
  • "Seating is minimal unless you're sitting down and ordering from a waitress."
  • "It's all in dysfunction and a ray and nothing organized."

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