Roosevelt Field Reviews Summary

Shopping Experience

Pros:

• "Roosevelt Field Mall is a popular shopping destination for a reason."
• "Always find amazing new items."
• "The people that work in the mall are so friendly and the stores are very clean."
• "Great Mall with a variety of shops from Macy's to most luxury brands like Louis Vuitton and Burberry."
• "The stores also have a great variety and it's overall a great experience."
• "So many stores to choose from and shop at."
• "Every store offer lots of discount. Its very important for the window shoppers."

Cons:

• "It's definitely overcrowded, and that's just due to the location and great stores."
• "It used to be a lot better. I have been coming here for over a decade and a lot of aspects were better before compared to now."
• "The only real issue I have though is the theater had an off putting smell."
• "It was really crowded and I couldn't find some good activities for kids."
• "Today I got my first wahlburger I got the fuego fuego one I told them I wanted it well done but ended up with a pink in the middle instead well done shouldn't be pink I ended up throwing it out very disappointed."
• "We walked the whole mall and never found Yankee candle or the body shop! Wasted trip!"
• "Absolutely the worst play area of any mall I've ever been to."

Food and Dining

Pros:

• "Especially for AMC movie theaters, Yes, they are open with limited seating!"
• "And the food court is the best that I see now a long time it seems like it has over 50 types of different places to eat."
• "Food at Ruth's Chris was amazingly delicious."
• "The dining options at Roosevelt Shopping Center are also worth praising."
• "Huge indoor mall w/ a myriad of dining options."
• "The food court has every type of food you can possibly think of."
• "The dining options at Roosevelt Field are also excellent, offering a variety of cuisines to satisfy any palate."

Cons:

• "The only mall I have seen the dining area is clean and have some healthy options. Juice generation is pretty good. If you don't want to spend too much time.online for parking go to other side of the mall, avoid entering into garage that is right off of the highway."
• "Food court was hard to find seating in."
• "Had a crispy chicken sandwich at the Soupman Delicatessen and it was HORRIBLE!"
• "Went last night to see the live band so we can have a nice dinner and enjoy the music. The food was awful."
• "The food court sucks but the mall is alright overall."
• "Speaking of taste, the food court is large and offers many choices, some excellent, some just so-so."
• "The food court you have to be selective in choosing where you eat."

Cleanliness and Maintenance

Pros:

• "Very clean, great food court, and many places to park."
• "Very nice beautiful and cleanest mall."
• "Great mall to come and shop very clean also all the stores are clean."
• "The floors aren’t extremely dirty and are actually pretty clean for a mall of this caliber."
• "Top name brand stores, its very clean and the food court has a variety of different foods!!"
• "Mall is very spacious and clean."
• "Cleanest mall in NYC."

Cons:

• "Bathrooms are horrendous everywhere. The locks don't work in many. They are not cleaned well."
• "The map on the directory is not in a understandable orientation and has no pinpoint saying 'you are here'."
• "Unfortunately, the ladies' room does not have enough stalls (long lines), and none of those stalls had toilet paper."
• "This mall has become very dirty and kind of feels unsafe."
• "The toilets however need to be upgraded, most of the cabin doors are broken and it is not so clean a lot of toilet papers scattered on the floor."
• "Why are the bathrooms so filthy and disgusting when this is supposed to be a high end mall?"
• "This place is dangerous and they don't care, my child got electric shock from food court area."

Parking and Accessibility

Pros:

• "Parking was obnoxious and I couldn't navigate the 'ring roads' which surround the mall."
• "Mall has a counter showing you in the entrance where empty spaces are in the parking lot."
• "The parking can get a bit confusing, but the plus side is that you can park as close to the shops you need or want to check out."
• "Plenty of parking spots available."
• "Plenty of parking spaces and a few great dining choices along the mall’s perimeter."
• "There is more than enough parking and there are signs that say how many available spots there are at different levels which is nice."
• "They have plenty of free parking space."

Cons:

• "The parking gets a little difficult though during weekends."
• "Driving there is fairly complicated due to the parking system."
• "PACKED. everything was packed. Parking lot? Packed. Bathrooms? Packed. Food court? Packed."
• "Parking is widely available, though the mall is usually crowded."
• "The parking on weekends can get a little tight or hard to find."
• "Parking is a nightmare on a holiday."
• "Parking is a little crowded. Especially if you arrive later in the day."

Customer Service

Pros:

• "The service was friendly and the cashier helped me find discounts I was entitled to that I wasn't aware of."
• "Best service ever a bunch of little shops like phone cases,dental,etc."
• "Great service in and out in 20 minutes not even and with a brand new phone."
• "Their genuine willingness to help and provide personalized recommendations added an extra layer of enjoyment to my shopping journey."
• "The staff at each store I visited were friendly, knowledgeable, and eager to assist."
• "All the employees are friendly and happy to assist you especially those in Hollister and the Lego Store."
• "Staff great, and the ambiance good."

Cons:

• "This one employee in Zara dark hair male thinks he’s the owner of the building. He is so beyond rude."
• "The skinny black manager with the glasses and grey hair is totally unprofessional and unaccommodating."
• "They only cater to customers they like or know."
• "Worst experience ever. The so call manager Charles Campos should be fired."
• "The service attitude of this restaurant is very bad, I want to go up and hit them."
• "The mall security is horrible. They don't do anything but text on their phones and disregard people when you ask them for help."
• "But please take your personal items with you. DO NOT leave items in your car. There has been report of theft around there breaking in cars and take valuable items."